AfterShip Order Tracking

So freaking slow. I tried tracking it and after 15 mins, its still loading!

Had to leave a review to get on the free plan, cause I'm very happy about the app. But after leaving a review I get an error and I can't get a free plan... super weird....

It's time to find an alternative.

It's one of those apps that require just TOO much attention from me as a store owner. There is always something, but usually it's billing or admin related. Horrible support and as a bonus their fees are getting ridiculous and the latest revelation that team members can only access the app when an additional "seat" is purchased which adds up to $120 for 3 stores in our case, is just not acceptable.

AVOID - This doesn't work with AliExpress and support is useless. Standard AliExpress shipping was synced correctly but AfterShip still wouldn't show any details. Contacted support on 'live' chat and they asked a random question every 30mins until they gave up and blamed the courier. Terrible, terrible experience. Don't waste your time.

Scammers. I have been a victim of this scam where my money was stolen.

The worst customer support ever, sent 4 emails on how to setup my premium account all I got is:

-> Please contact courier or shipper directly.

AfterShip is only a shipment tracking platform.

WTH ?

UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.

At first it worked well, but now there is an annoying bug which has never been resolved for months!

Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.

When you check with 17track, it is clear that Aftership is mixing in Bullshit data.

So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there.

The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages.

I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :(

So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats!

I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications.

That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients.

Unfortunately I can't recommend this app to anyone.

We tried contact their customer service 3 times and still to date have no response. They charge you for each order and we still haven't gotten any answers.... We will definitely be removing this app.

never synced rt for my store.