AfterShip Order Tracking

Well presented App - solves the problem of missing couriers from the Shopify shipping confirmation email template

Great app! The best part of this app is that it easily incorporates into your customer's order history page for fast acquisition of shipment status. That has helped reduce customer service calls and valuable time that can be used elsewhere.

My only complaint is that customers will have to already know their tracking information in order to use this feature. I would love to have the ability to let customers use their email address or order # to get their tracking information.

Overall, I am pretty satisfied and support is quick to respond.

Fantastic app, the graphic chart shows you exactly how many parcels are on the road longer than promised to your customer and gives you control over the performance of your courier.

Customer service is excellent.

Stefan Hoeckenreiner, www.allaboutpods.ie
(compatible coffee pods for Nespresso machines)

Great functionality. Makes eCommerce truly global

Just added the app and haven't used it yet but have heard good things so I have high expectations!!

They have helpful customer service and are always available. We use the free plan and it works great.

This app is an excellent app for high volume sales. However, Afterships free program doesn't come close to what Shopify provides for the customers. Shopify will email the customer on your behalf, give them a customized thank you for shopping with us page with a button to continue shopping after they have checked the status of their order, and a product picture of what they ordered. Aftership does not provide that to the customer, at least not on the free plan. Aftership only gives the customer tracking information on the free program. Where does aftership shine? Aftership shines with the seller, not really the customer, at least, not on the free plan. The seller can monitor what's happing with their packages. If you have a high volume of sales Aftership will work well for the seller. Customer service will respond to you, but it may take a day or two. I've only had one email that they didn't answer. The other emails they responded too, and I figured out how to fix the error that I sent on the email they didn't reply! I'm still under two weeks with this app, but that's what I've noticed so far. Hope this helps.

Just installed the app. Had a couple of questions so emailed support and they got back to me. It will now mean that we don't have to track for customers who want to know where their seat is outside of our Shopify/Aftership backend and app. This is a big time saver. We'll see how it goes and may in the future step up to include Afterhip's Premium capacity.

So far not happy with Customer Support.. I've sent 2 emails in 2 days with no response.. I like the App in general.. Shows many features for the free version

very useful. If we can place our own shop logo on top of the tracking page, it will be better.