Air Product Reviews App & UGC
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I like this app the best out of all the review apps I've tried. Pamela and the support team are super helpful and responsive too, which is hard to come by these days!
Hi Peace State,
Thank you for the fantastic feedback! 🌟 We’re so glad to hear that you’ve had a great experience with the app and our support team, especially Pamela. Your kind words mean a lot, and we’re here for you anytime!
Best regards,
The Air Reviews Team
I’ve been using the Air Review app to quickly add product reviews to my website, and it’s been a total game-changer! The app is super easy to integrate and saves me so much time. I love how smooth the process is – within minutes, I can get reviews up and running without any hassle. What really stands out, though, is the customer support. Any time I’ve had a question, they’ve been so responsive and helpful. It feels like they really care about their users, which is rare these days.
Hi Smenzar.com,
Thank you for sharing your experience with Air Reviews! 😊 We’re thrilled to hear that the app has been a game-changer for quickly adding product reviews to your website and that the integration process has been so smooth for you. Saving time is always a win! We're especially happy to hear that our customer support has made you feel valued—that’s exactly what we aim for.
If you ever need anything, we’re here for you!
Best regards,
The Air Reviews Team
Hana helped me via online chat get everything set up. All I had to do was like 5 keys. She made it easy
Hi RK Collections Boutique,
Thank you for the great feedback! 🌟 We’re so glad to hear that Hana made the setup process easy for you. It’s awesome that everything was up and running in just a few clicks! We're here to help anytime you need us.
Best regards,
The Air Reviews Team
Iam really happy with Audrey and Anivia. Audrey immediately responded and helped me to solve my problem within minutes of contacting here. Super happy that it worked out so well. Thanks again.
Hi Imagine It Studio,
Thank you for your great feedback! 😊 We're so glad Audrey and Anivia were able to assist you quickly and solve the problem in no time. We're happy to hear everything worked out smoothly for you. If you need any more help, we’re always here!
Best regards,
The Air Reviews Team
This app has been my go to for reviews for this whole year and I've got no intention on changing app. I was struggling importing from amazon and Jasmine was super helpful, she gave me the link to download the amazon specific chrome extension which took 2 minutes to install and imported all reviews without issue in about 20 seconds. Great service and app
Hi Acid Eclipse,
Thank you for sticking with us this past year! 😊 We’re thrilled to hear that Jasmine was able to help you with the Amazon review import so quickly and smoothly. It's great knowing the process was hassle-free for you. If you ever need anything else, we're just a message away!
Best regards,
The Air Reviews Team
I had challenges with the review app, but Audrey was so patient with me, and she made me understand, she's really an asset to your company, hope she is recognised and get a promotion one day.
Hi THE YAKGONA BRAND,
Thank you for your kind words! 😊 We're glad Audrey could patiently guide you through the challenges, and we absolutely agree—she's a valuable part of our team. We'll be sure to pass on your appreciation! If you need anything else, we're always here to help.
Best regards,
The Air Reviews Team
I had an amazing experience with Avada's customer care service! From start to finish, they were incredibly responsive and genuinely eager to help. Special shout-out to Hana from the support team, who went above and beyond to make sure all my questions were answered and issues resolved. She was knowledgeable, patient, and offered valuable insights that really made a difference. It's rare to find such exceptional customer service these days, and Hana truly made my experience outstanding. Thank you, Avada and Hana, for the fantastic support!
Hi Bee Stif,
Thank you for sharing your amazing experience! 🌟 We’re thrilled to hear that Hana provided such exceptional support, answering all your questions and resolving your issues with patience and expertise. Your kind words mean a lot, and we’ll be sure to pass them on to Hana. If you ever need assistance, we’re always here for you!
Best regards,
The Air Reviews Team
It is a very good app not only that, the service of a live agent expert is very cool. I would like to take her Name _ Tracy who helped me a lot! Thank You Tracy for your extraordinary support, it was a good experience to me.
Hi Znvia,
Thank you for your kind words! 😊 We’re thrilled to hear that you’ve had a great experience with the app and that Tracy provided extraordinary support. We’ll make sure to pass on your appreciation to her. We're here anytime you need assistance!
Best regards,
The Air Reviews Team
They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.
When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I saved it because I tested it and a lot of customers already received that new version....
Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team,
We're truly sorry for the experience you had with our app and the frustration caused by the situation.
Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.
We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.
We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.
Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.
Best regards,
AirApps Support Team
Although I have not tried this application in terms of ease of use, I would like to evaluate one of the employees of the help center in providing the service, and her name is here because she is very cooperative and quick in resolving problems, and is very polite and kind in dealing, so I feel that it is a beautiful start with this application, as long as the help center communicates with customers in a nice way and they are quick to solve the problem, thank you
Hi Bellezzawow,
Thank you for your thoughtful feedback! 😊 We’re delighted to hear that your experience with our help center has been positive and that our team was quick, polite, and cooperative in resolving your concerns. It’s wonderful to know this has given you a great start with the app. If you need anything else, we’re here for you!
Best regards,
The Air Reviews Team