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Elevate the customer experience with a modern phone solution for eCommerce
Personalize conversations Inbound calls surface a card in the Aircall phone that contains essential information about customers and orders. Agents can gain context at a glance to personalize conversations, take calls prepared, and serve customers faster. Access order information in seconds Inbound calls also display the customer’s most recent orders, including the value, order status, and the tracking number with a link to the courier status. Agents can access fulfillment details in 1 click
- Display Shopify customer contact information on inbound calls
- Display order information and live parcel tracking links on inbound calls
- Click-to-Dial phone numbers within Shopify to reach customers faster
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
Gorgias, Zendesk, Hubspot, Intercom, Slack, SalesforceCategorias
Preços
Essentials
$40 / mês
ou $360/ano e poupe 25%
Price is per user. Additional telephony-related charges apply
- Unlimited calls within US & Canada
- 100+ integrations and API access
- Send and receive SMS
- Essential telephony features
- Basic analytics
Avaliação gratuita de 7 dias
Professional
$70 / mês
ou $600/ano e poupe 29%
Custom plan available with additional features
- All Essentials features
- Salesforce integration
- Live call monitoring
- Unlimited concurrent calls
- Dedicated account manager
- Advanced analytics
Avaliação gratuita de 7 dias
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (1)
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0% das classificações são de 5 estrelas
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0% das classificações são de 4 estrelas
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0% das classificações são de 3 estrelas
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0% das classificações são de 2 estrelas
- 100% das classificações são de 1 estrelas
We tried using Aircall for 1 week after switching to it from a competitor. It was missing plenty of features that should have been mentioned to us.
After reaching out to them for support, we received no answer after 5 business days.
We tried to cancel our contract amicably, but Aircall chose to answer with the following:
"We understand your concerns and reasoning behind your decision. As you are allowed to cancel the service and port your number out of Aircall, unfortunately we cannot offer a refund on this. The reason behind this is an upfront annual agreement was signed and paid for. I will be happy to process your cancellation now."
I'm very disappointed with their level of service and them hiding behind a contract, all while not providing an adequate level of service.
Assistência
Assistência à aplicação fornecida por Aircall.
Recursos
Este programador não oferece assistência direta em Português (portugal).
Lançada
12 de outubro de 2022
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