Avaliações (107)
Refinar
-
Por classificação
Replo support in incredible - always on hand to help and give really clear guidance. Oluwaseyi in the support team helped me today and was incredibly helpful and patient while we worked through a series of questions. I love this App too, we are using it more and more on our store.
Hey folks, Noah here from Replo. Thanks so much for the kind words! Olu is awesome, I'll let him know about the positive feedback. Feel free to reach out any time - we're always around in support chat and in the community at https://replo.app/community!
Very complex and detailed software, though the support crew is AWESOME and walks you through all roadblocks. Love these guys
Amazing customer experience, Customer service will get you back in no time maximum a couple hours and they're ready to help you out with whatever problem you have. I recommend this app because i really like to use it and easy too
The app is awesome and the support team is amazing! I've been developing my own website and the chat support has been able to answer all my questions even when I'm struggling to explain the problem! Thank you to Shahar Yar and the other team members for their assistance!
We've been so happy to get started on Replo! Andres from the support team is the GOAT, and the product itself has been everything we hoped and more: fast, easy to navigate (with a bit of a learning curve) and powerful. Support team is always there to help. Thanks Replo team!!
Hey folks, Noah here from Replo. Glad you've been able to get help from Andres, he's amazing - will let him know of the positive feedback! Glad you've gotten over some initial learning curve (working even harder to reduce this as well) and always feel free to reach out if you have any other questions!
This is the future of web design. I love working in figma but always felt that step was so far from live product. This app blows my mind and I don't see why most high ticket agencies wouldn't incorporate this into their business. Customer support is phenomenal as well.
Amazing app and an even more amazing support system. They assisted me in building everything thing i needed.
Works very well and the customer support is excellent! Very fast response time with in app chat feature
Slow support. I'm talking 30 minute wait times only for them to send a link you can find on the first google search that never actually solves your issue. Considering I pay 3k a year for it... unenthused about this.
Product Pages lack some really simple features you would think are essential to any product page. Wont show out of stock colors or sizes? How is that not an option lol. Users have to make a selection then only find out its not available once they try to buy it.
Poor documentation and unintuitive design for such an expensive page builder.
Hey folks, Noah here from Replo. Thank you so much for bringing this to our attention!
Firstly, it seems like there was a miscommunication about the out-of-stock colors and sizes in Replo product components. Replo absolutely does support this functionality: https://support.replo.app/hc/en-us/articles/22686635008269-Options-Components is our documentation page which details it, and I added https://www.loom.com/share/51bb21a143ee43be8e2c797b7e7e44da?sid=9ba1ce85-8b7d-4f46-bb19-260865be44be which has a video walk-through as well. The particular person on our support team wasn't aware of this technique, so we're revamping our internal docs to make sure this won't happen again.
Secondly, I went ahead and looked through our support team's logs related to your account and I do see that a few times we didn't get back to you in as timeline manner as we could have (I saw at least once where you were waiting for 20 or 30 minutes which is absolutely not what we're aiming for). Going to sync up with our support team about this and make sure it doesn't happen again - feel free to reach out directly at noah@replo.app if you have any more feedback on the support response.
I'll shoot you an email as well, but hoping we can win back your support for Replo over the long term. Please feel free to reach out with any other feedback, we really do take it to heart!
They don't have a reporting feature you have to use google analytics to track performance, I've had issue where google analytics isnt reporting the traffic there is no way to jump on a call with the team only through chat and the support has been so poor.
Hey Shanil! Noah here from Replo, sorry that you're not having a good experience here. I looked into our support chat logs and saw that around 18 hours ago, Steve followed up on your support inquiry and sent over some more information about how GA works. I've also followed up internally so we can request some more info about the specific dashboards you're looking at and try to reproduce the issue you're seeing, but we'll need some help from you on the GA side for that.
By the way, you're correct that Replo doesn't have an first-party analytics reporting feature yet, we're working on this right now and tracking it publicly here: https://feedback.replo.app/p/replo-page-analytics-2 - feel free to upvote to be notified of updates.
Hoping we can get this worked out and earn back your trust! I'll follow up on the support thread we've got going as well.