Arvostelut (349)

Kokonaisarvio
4,7
Lukumäärä luokitustasoa kohden
  • 84 % arvioista on 5 tähteä
  • 8 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 7 % arvioista on 1 tähteä
3. syyskuu 2024

If you don't want to waste your money and get no service in return, you can download it.

LOFTALIA
Turkki
4 kuukautta sovelluksen käyttöä
Muokattu 27. elokuu 2024

aplicativo muito ruim, muito complicado e não funciona. não recomendo dei uma estrela só para sair desse tela, mas nem isso vale. Alem disso me cobraram o valor da mensalidade indevidamente, a assistente notou o meu desconforto e sabia que não tinha ficado ao menos 2 horas com este aplicativo e disse que era apenas para desinstalar. mas assim mesmo me cobraram pelo serviço não entregue! Reafirmo. É Péssimo!

Achadinho Para Cozinha
Brasilia
Noin 2 tuntia sovelluksen käyttöä
Zegsu Software Solutions LLP vastasi 2. elokuu 2024

Olá,

Obrigado por compartilhar seu feedback, mas lamentamos saber sobre sua experiência. Percebemos que você instalou e desinstalou o aplicativo em um curto período e não teve a chance de entrar em contato com nossa equipe de suporte por chat ao vivo 24 horas por dia, 7 dias por semana para obter assistência.

Estamos aqui para ajudar e adoraríamos ter a oportunidade de resolver quaisquer problemas que você tenha encontrado. Nossa equipe se dedica a garantir que nosso aplicativo funcione perfeitamente para todos os usuários e, muitas vezes, podemos resolver problemas rapidamente com apenas um pouco de orientação.

Você poderia nos dar outra chance e nos contar quais problemas específicos você enfrentou? Sua opinião é valiosa e gostaríamos de garantir que você tenha uma experiência positiva com nosso aplicativo.

Estamos ansiosos para ouvir de você e resolver quaisquer preocupações.

Atenciosamente,
Arpit

Muokattu 14. huhtikuu 2024

I'm extremely disappointed with this. It consistently failed to upload multiple products, causing me hours of frustration. When I requested a refund due to its malfunction, they refused to provide one, despite their claim of offering a guarantee. This lack of customer support and unwillingness to stand by their product is unacceptable. I strongly advise against using this plugin. Save yourself the headache and look elsewhere for a reliable solution.

PerritoLover
Peru
15 päivää sovelluksen käyttöä
6. joulukuu 2023

Unfortunately, my experience was far from satisfactory. I feel compelled to share my feedback to highlight some significant weaknesses in the app.

Firstly, the user interface is not at all intuitive. Navigating through the app feels cumbersome, and it's challenging to find the features I need. A more user-friendly design would greatly enhance the overall experience.

Additionally, I noticed a lack of exporting review on the app. For those valuable reviews our customers left and we can't export them out!!

Moreover, the app's search functionality is unreliable. It often fails to retrieve accurate results, making it difficult to find specific reviews or products. This undermines the app's core purpose and severely impacts its utility.

Furthermore, the absence of clear guidelines for users makes the reviewing process confusing. Users need more explicit instructions on how to navigate the app and make the most out of its features. Clarity in this aspect is crucial for a positive user experience.

AROLORA
Hongkong – Kiinan erityishallintoalue
Noin 3 vuotta sovelluksen käyttöä
Zegsu Software Solutions LLP vastasi 2. tammikuu 2024

Dear valued user,

Thank you for taking the time to share your candid feedback about your experience with our app. We deeply regret to hear that your interaction with the app was less than satisfactory. Your insights are invaluable to us as we strive to enhance our service.

We want to inform you that we are currently working on a comprehensive redesign of our app to address the concerns you've highlighted. We aim to make the app more robust, intuitive, and user-friendly. This redesign will focus on improving the user interface to ensure smoother navigation and easier access to key features, making the overall experience more enjoyable and efficient.

Regarding the issue of exporting reviews, we understand the importance of this feature and are diligently working to incorporate it in our upcoming update. We recognize the value these reviews hold for our users and are committed to making this process as seamless as possible.

We are also enhancing the search functionality to ensure it provides accurate and relevant results, aligning with the core purpose of our app. This improvement is a top priority for us, as we understand its critical role in the app's utility.

Furthermore, we acknowledge the need for clearer guidelines and instructions within the app. To address this, our redesign will include more explicit instructions and guidance, assisting users in navigating the app effectively and making the most out of its features.

Your feedback is a crucial part of our development process, and we are grateful for the opportunity to make necessary improvements. We are committed to delivering a product that not only meets but exceeds your expectations.

Please feel free to reach out to our support team if you have any more suggestions or need assistance with any other issues. We are here to help.

Thank you once again for your valuable input.

Warm regards,
Arpit from Zegsu

23. huhtikuu 2024

I installed this app this does not work they charged $9.99 and I asked why reviews not importing they said developer team checking i submit a ticket on 18th Apr today is 24 Apr they are saying we are working on it. Worst services ever.

THE CASTLE DECOR®
Intia
12 päivää sovelluksen käyttöä
29. tammikuu 2024

Here on this app i bought the 10 dollar version and my customers cant even see the reviews that i imported im here to ask for help on how to get the reviews to show up in my store. Thanks

Followoasis
Libanon
17 päivää sovelluksen käyttöä
Zegsu Software Solutions LLP vastasi 30. tammikuu 2024

Dear Merchant,

Thank you for reaching out and for choosing the premium version of our app. We understand how important customer reviews are for your store's credibility and are here to ensure that they are displayed correctly for your customers to see.

We apologize for any inconvenience you might have experienced with the visibility of your imported reviews. To address your concern efficiently, we have responded to your support ticket with a request for collaborator access to your store. This will allow us to directly investigate and resolve the issue.

For immediate assistance in the future, we encourage you to take advantage of our live chat support available within the app. Our team is readily available there to provide real-time solutions to any challenges you may encounter.

Rest assured, we are committed to helping you optimize the use of our app and ensuring your satisfaction. Please check your email for our response and further instructions on granting collaborator access.

Thank you for your patience and cooperation.

Best regards,
Arpit
Team Zegsu

22. maaliskuu 2024

Cogí el plan de 9.99€ y no he podido instalar las reseñas, no me aparecen en la web, seguí los pasos que me dijeron y aún así no va. He contactado 3 veces con ellos y sólo me han dicho que se pondrían en contacto conmigo y que me devolverían el dinero y no me han devuelto el dinero ni me han contestado. No recomiendo esta app.

Draco huevo
Espanja
18 päivää sovelluksen käyttöä
24. joulukuu 2023

die bewertungen werden nicht im online shop angezeigt

JuicyGo
Saksa
7 päivää sovelluksen käyttöä
Zegsu Software Solutions LLP vastasi 2. tammikuu 2024

Sehr geehrter Kunde,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu dem Problem mitzuteilen, dass AliReviews keine Bewertungen in Ihrem Online-Shop anzeigt. Wir wissen, wie wichtig es ist, dass diese Bewertungen für Ihre Kunden sichtbar sind, und sind hier, um Ihnen dabei zu helfen, dieses Problem umgehend zu lösen.

Um Ihnen besser helfen zu können, bitten wir Sie, uns den Mitarbeiter-Zugangscode über die E-Mail mitzuteilen, die wir Ihnen bereits gesendet haben. Dadurch können wir das Problem effizienter beheben und eine schnelle Lösung gewährleisten. Wir schätzen Ihre Mitarbeit in dieser Angelegenheit sehr.

Seien Sie versichert, dass wir uns dafür einsetzen, Ihnen den bestmöglichen Service und Support zu bieten. Wenn Sie sonst noch Hilfe benötigen, lassen Sie es uns gerne wissen.

Wir freuen uns auf Ihre Antwort und sind bestrebt, dieses Problem zu Ihrer Zufriedenheit zu lösen.

Herzliche Grüße,

Arpit
Kundensupport-Team
AliReviews

5. tammikuu 2024

product reviews are not showing

juiceEasesqueeze
Marokko
Noin 4 tuntia sovelluksen käyttöä
16. joulukuu 2023

not working in my store

Elight Emprie
Arabiemiirikunnat
Noin 23 tuntia sovelluksen käyttöä
Zegsu Software Solutions LLP vastasi 2. tammikuu 2024

Dear Customer,

Thank you for taking the time to share your feedback about the issue with AliReviews. We know how important it is for these reviews to be visible to your customers and are here to help you resolve this issue immediately.

To better serve you, we ask that you provide us with the store access code via the email we have already sent to you. This allows us to troubleshoot the issue more efficiently and ensure a quick resolution. We greatly appreciate your cooperation in this matter.

Rest assured that we are committed to providing you with the best possible service and support. If you need any other help, please let us know.

We look forward to your response and are committed to resolving this issue to your satisfaction.

Best regards,

Arpit
Customer support team
AliReviews