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GREAT APP THANK YOU MERCI BEAUCOUP
I have recently downloaded this app after using it 3 years ago. It is still my go-to review app and the best for dealing with aliexpress. There are some pros and cons however. Cons:
- They have completely updated every aspect of the app since I used it back in 2019. Back then there was only one plan which cost 9.99 (now the starter plan now) and since then they have limited some of the functionality you used to get for that price and spread it to higher priced plans (along with new features. - The email template goes straight to google's spam filter and into the junk box (in my limited experience)
- As mentioned before some functionality such as: changing font style, number of reviews to import at a time, changing email sender address... are reserved for higher priced plans. However you can still get by fine with starter plan even though it doesn't have quite the same value for money as before. Pros:
- First and foremost they have the best customer service I have ever seen on a shopify app. Their staff really do go "above and beyond". They will reply instantly and send really good explanations and screenshots of how to solve issues. Furthermore, I was recently solving an import issue with a customer support agent (Pauline) and she even offered to import some product reviews for me (going above and beyond what is expected - well done!)
- It is very compatible with themes and Aliexpress
- Works well and is responsive to all devices
- New features such as email and sms review requests (although it has the cons mentioned above)
- Still my #1 go to review app
Hi Sergio,
Here's Brian. Thank you so much for your feedback of Ali Reviews.
Regarding to your main concern "They have completely updated every aspect of the app since I used it back in 2019", please let me make it clear we have restructured all plans with the change of its function, please be advised that this change was based on customer survey.
However, the most important point and for your case is that to avoid the change affecting the current users by this change, your plan as Starter plan will be automatically upgraded to higher plan as Essential plan, but you just paid $9.9, this case was applied around July 15 2021, you can check on this store PimpleVac to know about it clearly and it's the main reason why you still used advance setting after this day, it's considered as the benefit to offer for our loyal customers.
We have seen that one of our colleagues is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Brian
Ali Reviews - Product Reviews Support Team
So far so good...looking forward to see how does this app works for my store.
POR SER UM INICIADO, DAREI A PONTUAÇÃO (4).
O ATENDIMENTO É ÓTIMO.
Hi there,
My name's Charles from Ali Reviews. We really appreciate your feedback and comment about your experience when using Ali Review.
Also, I would be more than happy if you spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Charles
Ali Reviews by OneCommerce
great application, will see later how it's working...................................................
i like this app cause it brings a feeling to my site that my site is well known and organized, great app!
App is very good but it not working according to my client need but support and app is very good thankyou. Daisy is really good in quick support..
Hi there,
Here's Robert from Ali Reviews. Thanks for your great review and your feedback about our app with the newest version of Ali Reviews, it would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our website has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at OnecCommerce blog via this link https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Robert
Ali Reviews by OneCommerce
Gostei do visual do produto. Das funções extras através do código fonte. Da facilidade para importar comentários do Aliexpress.
I am happy with customer support: Andy and a few other as well, very supportive. But not quite happy with the fact that the translation into English, it has not 100% working as it supposed to
Hi Lovinea,
Here's Raymond from FireApps Customer Support team, and thanks for your valuable feedback.
Related to your concern as "translation into English is not working well", you meant your review content is not completely translated into English, right?
If yes, please be advised that we have used Translation service provided by AliExpress, and recently AliExpress decided that they will keep a review in original language without translating if that review has been created within 7 days compared to current day.
In order to resolve this problem, you can follow our recommendation in the following article that might be helpful for you: https://help.fireapps.io/en/articles/4246700-why-are-my-reviews-not-translated-after-importing-from-aliexpress
If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Best Regards,
Raymond
This app was easy to install and reviews were easy to import. However, It's a bit tedious to import reviews for each product. If there is a way to import multiple reviews please advise and i will give 5 stars.