Ali Reviews ‑ Product Reviews , Počet recenzí: 14 306
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I have been a long time customer of this app since beginning. Sad to say these guys are cheats. don't trust them. you subscribe to one plan and there is no guaranty that you will get all the benefits on that plan. then nop... they will just change whenever they want and increase the price and push you to the bottom of the tire. that's what happened to me. I had a higher tire plan with lost of benefits. not with their so-called upgrades. your plans will never be grandfathered. you will lose all your benefits and you will be forced to upgrade or quit. these guys have been doing this since the beginning. so if you are ok wit just losing all your hard work or ready to pay a higher price then stay with them. else go find something else. it's not worth and it does not work half the time. customer support is horrible. if you are ready to wait for 2 to 3 weeks to get a fix then you must be ok else just stay away. I had never thought I will have to leave such a bad review. I trusted them and never knew they don't value their words. because they promised me that all the benefits will stay as long as i am subscribed and they simply took it away. GOODBYE ALI REVIEWS. MAY YOU FIND MORE CUSTOMERS WO ARE READY TO GET CHEATED?
Sorry, I am in no way updating the review. I already uninstalled the app because I found one way better with good pricing and good customer support. and not a rip of.
Also to add and to let all the people know. do not install Ali orders. its a joke at least for now. it does not work properly. does not track inventory. does not follow pricing rules half the time. cannot override products as it doesn't do it properly. in-stock items show as totally out of stock after publishing. out of stock items shows as 100s are in stock. It does not take inputs saved mostly so if you don't publish right away it is lost. It cannot assign to the collection as it does not synchronize with aliexpress. Basically, nothing works properly. I have been asking these guys for a fix with screenshots and all for three weeks now. gave them access to my store and still nothing. they ask the same dam questions every day and send the same replays every day. still asking for the same thing that I provided 3 weeks ago and after that again. First of all, make some reliable and working app then rip off customers. maybe it is a way to provide easy transfer from oberlo offering all free features and low pricing once you are here all changes and you are doomed. Their next target will be ali orders I am sure about that. now I am trying to get back to oberlo and dump all fire apps. but with so many products it's difficult. I think that's what these people want so they can say they have upgraded the app and new pricing screw old customers you will be forced to pay more or quit. Friends, please stay away from there. I am speaking from experience.
Hi Johnson,
Here`s Raymond from FireApps Customer Support Team, and we are truly sorry for this inconvenience caused.
Related to your concern, yes, we did a change in our strategy plan last year which reduced limitation of imported product reviews, and gave more new great functions to old customers under the same price which was at least 10% lower than the new pricing.
Although this change has been considered carefully by our Development team and informed clearly to all customers before publishing, we understand that it could make confusion to loyalty customers somehow.
However, with all the new awesome things we have added and will bring continuously to our app and plans, we really hope and much appreciate empathy from old customers who had installed app before last November when new pricing plan was released.
Last but not least, in order to show our truly apologize, we are always open to discuss further about options regard to new pricing, and provide suggestions about how to apply new features effectily to increase your store's revenue.
Should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Best Regards
Raymond
This app has bugs. I changed in the settings to not upload an avatar to my reviews and it doesn't even work properly.. When I delete all of my reviews from the dashboard they still show up on my store. It also doesn't resize well enough on phones. This app is a headache..
I used to like this app when I used to have more than 100 products in my stores and I was at their essential plan. Now, I've deleted most of my products and currently have 100 products in my store and downgrade my plan to a starter plan which has a 100 product limit. But still, they keep making me upgrade my plan because they still count my previous import history which doesn't make any sense. I currently have 54 imported reviews in my store and they won't allow me to import more if I don't upgrade.
Dear Rey,
Here's Anna from FireApps Customer Support team, and I deeply apologize for the inconvenience may caused to you.
First of all, along with our update in version 5.0, we decided to limit number of some elements per plan which you can get more details from this article: https://help.fireapps.io/en/articles/3573080-how-does-data-limitation-work
This big change was planned, and informed to our customers during last November via in-app chat + emails. However, maybe you missed it that led to this confusion and bad feeling to you as our old valuable customers.
Besides, I have seen that you're contacting our agent (Andy) on this issue, so feel free to let him know if you need any further support.
Thank you for your understanding.
Best Regards,
Anna
Holy Crap . . . removed it to reinstall again but now won't install. How do I install this App once more?
Hi George,
Thanks for letting us know the issue, and please accept our sincere apologies for the inconvenience you have experienced in respect to this issue.
I am Petey from Ali Reviews Customer Support team, and please kindly be advised that our servers experienced an unexpected outage.
We are now in progress to fix it, and the ETA provided will be around 06:30am, Jun 7, 2019 (GMT).
Everything should be back to normal since then, but rest assured I will keep you updated on the progress via your email ASAP.
Once again, we deeply apologize for this issue.
Best Regards,
Petey
This is a horrible horrible horrible app, do not download it! They freaking cheat my money when i upgraded to a premium plan. Found the premium plan useless and wanted a downgrade, but it removes all my basic plans rights and removes all my existing reviews if i decided to downgrade my plan. Horrible horrible app, DO NOT DOWNLOAD IT!!
Hello Lynn,
I'm Kate from FireApps Customer Team, and I am very sorry for the inconvenience may caused to your store.
Per my check, seems like there was a misunderstanding here, so please let me explain in a clearer way.
During the time you use our app, you can Upgrade/Downgrade any time you want without losing any reviews.
One thing to note is that when you do Downgrade, the reviews will be unpublished automatically, not removed. Therefore, you will have to re-publish them again to make them available, and we provide a bulk action to publish all reviews at once easily for all customers.
You can also check this article for more information: https://help.fireapps.io/en/articles/2001344-what-will-happen-with-my-data-when-i-upgrade-or-downgrade-my-plan
Should need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Kate
This app does not work correctly! Sometimes he shows comments sometimes ignores comments to the right products!
Hi Safar,
This is Lynn from FireApps Customer Support team, and I am very sorry for the trouble you met.
I see that you haven't contacted us for help before, so would you mind to tell me what issue you had when using our app then we can assist you on it please?
Besides, in case you have any queries later, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Look forward to hearing your reply.
Regards,
Lynn
It is a scam. It always behave differently for reviews count. Now I got funny reply that historical imports will also get counted even if you delete reviews or that product itself. It is a clear cheating. Now they are not responding to my chat. I am deleting this app and better switch to cheaper and reliable one.
Hi Saeed,
Here's Raymond from FireApps Customer Support Team, and we are truly sorry for the inconvenience caused to your store.
Related to your concern, we did a change in our strategy plan last year which reduced limitation of imported product reviews, but gave more new great functions.
Although this change has been considered carefully by our Development team and informed clearly to all customers before publishing, we understand that it could make some confusion.
For your case, you were in Essential plan with the total number of imported products, maximum 500. You mentioned that "it is plan limit of 500 products exhausted whereas i have total 179 products and around 120 with reviews imported", so may I know whether you have seen the announcement of reaching limit pop-up?
I am looking forward to hearing from you soon.
Best Regards
Raymond
App is far to expensive for what it does. There are similar apps that are half the price that allow you to import other platform reviews also. Not worth $19.99 a month.save your time and don't download
Hi Tony,
Here's Raymond from FireApps Customer Support Team, and we are truly sorry for the inconvenience caused to you.
First of all, currently we are not supporting to importer reviews from other sources than AliExpress. Thus, I would like to send your Feature request to our Business Development team to consider in our future release.
Besides, with Essential plan ($19.99/month) which you are using, we are offering many great functions such as bulk import via Ali Order or Oberlo in one-click, Email Campaign, Ali Reviews pops, especially importing review from CSV, etc. For more detail can be found here: https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering
Moreover, if you want to use cheaper plan, we have Starter plan at $9.99/month only available for you. Note that few functions existing in Essential will not be available in Starter plan.
Should you need any further help from us, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Raymond
it was great, but money talks louder. they remove most of the features from the starter plan. now if I want to use this app Im almost obligated to upgrade. If you are a non global store and need reviews on your language I do not recommend this app. There are better options with better plans.
Hi Marcu,
Here's Anna from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for any inconvenience causing to your experience.
Regarding to your concern, based on each plan it will have its own limitation. Here you're in Starter plan, the Starter plan ($9.90/month) is designed for stores that has the small amount of products and the main features of this plan is to import and show reviews.
For the higher plan as the Essential plan ($19.90/month) is considered as the best choice for most of users and is designed for stores that has a fair amount of products. More useful as well advance features to attract buyers' attention on the products.
I have seen that my colleague is following your case, please let them know if you need further help.
Best Regards
Anna
Ali Reviews - Product Reviews Support Team
Andy from customer service is HORRIBLE!!! If they do not solve it for me, I delete this shitty application and leave a mentioning reviews, WHAT A HUGE SHIT! 3 YEARS WORKING WITH YOU AND NOW THEY CAN'T PROVIDE A FUCKING SERVICE WELL, GET BACK, WHAT ARE YOU DOING WORKING AT ALI REVIEWS, YOU DON'T KNOW HOW TO DO ANYTHING.
Hi Marielly,
Here's Henry from Ali Reviews - Product Reviews Customer Support Team team of Ali Reviews and we're deeply sorry this inconvenience causing to your store
First of all, for unexpected support from my agent, he will have a proper training to avoid this again. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation
For your issue, the rating star is fixed and it's showing fine on your featured product on homepage, please kindly check it again. I have seen that my colleague is taking care your case, please let them know if you need further help.
Looking forward to hearing from you soon
Best Regards
Henry