Ali Reviews: AI Product Review

I would have to say that this service is a great idea. But as i was adding my reviews to my products on shopify I realized that all of the reviews that had pictures or videos were not the same product that i was selling.. So after assigning them i had to go back through all of them and take away every review with a photo or video. It was very aggravating... So because of that and the fact that i'm not making any sales i don't have the money to continue the subscription. I had to contact customer service to help me do this and I spoke with Rachel. She was so helpful and walked me through everything step by step as well as she informed me of being able to downgrade for now and then i can come back for the super plan whenever i have the money and the sales to do so. I want to say that she was polite and very informative she went well beyond for me and i appreciate it. Thanks Rachel

Victoria the support person was not helpful at all. she said "It is out of my responsibility, you should do it by yourself." instead of trying to help me out. I asked to speak with a different support person, Harwin. This person was very helpful and helped me solve the problem that I was experiencing. Harwin deserves 10 stars.

I would give this more stars but took away two for not being alerted that the largest amount of reviews you can import from Ali is 10. While this works great for larger, more established websites, it's not worth it to a smaller site, just starting out, who is looking to something like this to help establish them as being reliable. It needs to be in clear language that this is only a trial and you'll only have access to 10 reviews, just for testing purposes. It does work, with a little work, just not for us beginners.