Ali Reviews: Kudosi Reviews
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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I would have to say that this service is a great idea. But as i was adding my reviews to my products on shopify I realized that all of the reviews that had pictures or videos were not the same product that i was selling.. So after assigning them i had to go back through all of them and take away every review with a photo or video. It was very aggravating... So because of that and the fact that i'm not making any sales i don't have the money to continue the subscription. I had to contact customer service to help me do this and I spoke with Rachel. She was so helpful and walked me through everything step by step as well as she informed me of being able to downgrade for now and then i can come back for the super plan whenever i have the money and the sales to do so. I want to say that she was polite and very informative she went well beyond for me and i appreciate it. Thanks Rachel
Hi there,
Here's James from Kudosi.
Thank you so much for your feedback and sorry for the trouble you met.
We understand that you're having issue with getting correct review image which match your product. In this case, we also share you alternative solution to get correct review image. The guide was sent to your email. Would you mind check if that suitable for you so we can provide you further assistance?
I am looking forward to hearing from you.
Regards,
James
Victoria the support person was not helpful at all. she said "It is out of my responsibility, you should do it by yourself." instead of trying to help me out. I asked to speak with a different support person, Harwin. This person was very helpful and helped me solve the problem that I was experiencing. Harwin deserves 10 stars.
Hi Lauren,
Here's Lynn from Ali Reviews, I hope you're doing fine.
I would like to know if you received our previous email and I hope to get a response from you.
For this case, we would like to express our sorry about our communication and attitude to customer, we'll improve our service better. It would be great if you can understand that we're willing to support you.
I am looking forward to your response.
Regards,
Lynn
I rather talk to someone instead of an inform chat all the time. If a person can talk to someone the problem might get solve a lot faster instead of 3 hours later because of miscommunication or misunderstandings.
Hi Rosalind,
Here's Lisa and we sincerely apologize for this inconvenience
For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding on this situation.
As we have checked your conversation with our colleague and seen that we have explained clearly about your issue, please let them know if you need further support
Best Regards
Lisa
Ali Reviews - Product Reviews Support Team
Your APP has wonederful customer service . Your APP still have a long way to go . Hope your guy make it better .
Hi Zhang,
This is Anna from the FireApps Customer Support team, and thanks so much for your feedback for our app.
Your support will be very helpful for us to enhance our app better.
We will try our best to improve the app better, and add more functions to make your life easier.
If you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io.
Have a great day.
Regards,
Anna
This app helps me find reviews that I need, in a hurry. Saves time, and searching. Great for "in a pinch" review needs.
Oberlo + This app allows you to bulk import reviews. However their 500 review limit per month is pretty small for a paid plan.
Dear Sydney,
My name is Petey from FireApps Customer Support team, and thanks for your feedback.
First of all, please be advised that we have calculated, optimized the suitable amounts for each plan along with the sizes of store business. As a result, depending on each stores' real situation, we have to scale our database/server loading to fit with the amount of products/reviews in order to to give you the best performance and experience.
Besides, we do provide higher priority support for higher subscription users.
Also you may want to take a look at our Ali Orders app as an alternative solution for Oberlo: https://apps.shopify.com/ali-orders-by-fireapps
I hope you can understanding the situation, and our effort.
Last by not least, if you have any concern about our app, please don't hesitate to let me know whenever you need.
Best Regards,
Petey -
App é até bom... Mas literalmente tudo que vai fazer solicita a assinatura do plano premium kkkk da pra entender essa versão gratuita não.
I didn't have a good experience initially with Ali reviews. But I expressed my displease and they were very accommodating and helped me set things up. Okay product, good support.
Hi alastair,
Here's Amelia from Ali Reviews - Product Reviews Customer Support Team. We sincerely apologize for this inconvenience caused.
In relation to your issue as export review as well as transfer review, those functions are considered as new functions and they have been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, you still want to export review, we're willing to ask Dev team to to export all of your review from your store.
Once again, on behalf of my team, I would like to say sorry again. I have seen that you're having an active chat with my colleague, please let them know to help you further.
Regards,
Amelia
Ali Reviews - Product Reviews Support Team
i have this problem with reviews and Andy of support help me to solved...............................
Hi there,
Here's Raymond from Ali Reviews - Product Reviews Customer Support Team and thanks for your feedback.
We`re happy and have seen that my colleague as Andy helped you resolve your problem. However, please tell us know which anything else make you feel unsatisfied about our app, so we can help your further.
Please feel free to contact us via our 24/7 live chat, or you have any further questions, email us at support@fireapps.io
I am looking forward to hearing from you soon.
Regards,
Raymond
Ali Reviews - Product Reviews Support Team
Before the update it was good. Fast and very easy to use everything. Now that the new update came it became very slow and lots of glitches.