Dropshipman: Easy Dropshipping
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I am dissatisfied, the application does not work as it should. When I try to order, I get the error "order failed" and "address not verified by Aliexpress". Thank you for this integration. My problem is still there and I don't know how to get rid of it.
Hello, funkcjonalnegadzety.pl!
Thank you for using our app, DSM-AliExpress Dropshipping, and we received your honest feedback on the Shopify App Store. We are committed to making our APP better and more user-friendly. Our team would love to arrange a conversation with you and make things right. Your support and encouragement inspire and allow us to make improvements for the better. We anticipate hearing from you. Take care always!
Best regards,
Dropshipman Support Team
So far it has been very easy to manage and the help system has been very useful. Ther is a good selection of products and options to take advantage of
Hello, Merch Commanders!
We are touched that you value our assistance and service! It is always our pleasure to provide you with the absolute best you deserve. Please know on behalf of the Dropshipman team, we are thankful for trusting us. We appreciate you and your business. We promise to do our excellent support to serve you in all the awesomeness we can be every day. Cheers to our success!
Best regards,
Dropshipman Support Team
Absolutely amazing app for dropshipping, the best fulfillment and sourcing company I've come across. Definitely recommend for anyone selling products using the dropshipping business model
Hello REvoJugs,
We received your review and thanks for taking the time to write such a favorable comment. It was a great honor to be of assistance to you. We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors. If you need more help, please feel to message us anytime. Thank you for your time and consideration, and have a wonderful day!
Cheers to more success!
Angel - DropShipman Team
So far, my experience with Dropshipman has been pretty positive. At first, the fulfillment process was extremely confusing and I had to reach out to customer service nearly every day to figure it out, but once I got the hang of things, everything was great. I would advise DSM to improve their tutorial videos to help newer users, as I think what's available right now isn't very cohesive or detailed enough for people to successfully navigate the app on their own. As for product quality, I haven't received any negative complaints from customers thus far which is a good sign that the sourcing on this app is good. Honestly, the only reason why i give 4 stars and not 5 is that there was miscommunication between a customer service agent and I earlier on in my use of the app regarding how to fulfill orders. Basically, an agent misunderstood my question on how to fulfill an order through DSM and they instructed me to place an order through aliexpress instead. That ended up leading me to deal with a horrible aliexpress seller who wouldn't refund me, a dispute, chargeback, and a month delay in delivery for my customer. Besides that one experience however, every order i've actually placed through DSM has been smooth, so although I wish that experience never occurred, what's in the past is in the past. I would just advise new users to not follow instructions blindly like I did. Lastly, DSM's customer service is amazing. The agents have been very patient and kind helping me figure out any situation i've found myself in which I greatly appreciate and special thanks to Angel, Glydel, and Elly who have been very helpful in these past few weeks! Overall, I would recommend this app and look forward to fulfilling more orders through DSM :)
Hello, Academia Apothecary!
Thank you for taking the time to provide us with your feedback! We appreciate your comments on the user experience and shortcomings of Dropshipman. Regarding your mention of the confusing order fulfillment process, especially for new users, we have made adjustments and released a new version. Currently, the order fulfillment process of Dropshipman is very smooth. At the same time, we have also added new user guidance to help new users quickly get started. Finally, we no longer support order fulfillment on AliExpress. Dropshipman will take care of all order fulfillment to ensure stability and smoothness.
In summary, thank you very much for your feedback, which helps us continuously improve. We are also honored that you are satisfied with our service. If you have any other questions during your future use, please feel free to communicate and provide feedback to us at any time!
Best Regards,
Dropshipman Support Team.
Overall, the selection is impressive. I'm still new to all this and its a lot to take in at once but DSM has lil bots I guess is what you call them to walk you thru most problems lol for a true beginner with solid interest I'd recommend it to the next man.
I used this ap to help me choose products for my store. It is fairly easy to use. I wish it had the American sizing on items to make it easier for my customers. It loads items very slowly, but completely.
Super fast customer support! Thanks so much to Angel for helping with my concerns and questions! I enjoy the app and how easy it is to use!
Hello Lulu's Moon Spark,
We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Dropshipman team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.
Cheers to more success!
Angel - DropShipman Team
It is a little big confusing and challenging how to use the tool and to handle the orders. For everybody's good luck, the support team is a Dream Team and they are ready to assist at all times.
Hello, eyeDget!
Thank you for using our app, DSM-AliExpress Dropshipping, and we received your honest feedback on the Shopify App Store. We are committed to making our APP better and more user-friendly. Our team would love to arrange a conversation with you and make things right. Your support and encouragement inspire and allow us to make improvements for the better. We anticipate hearing from you. Take care always!
Best regards,
Dropshipman Support Team
Great quality customer Service from the support center.
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Hello, EuroTrends!
Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share! Have a lovely day!
Best Regards,
Dropshipman Support Team
Hello, VelozaIN!
Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share! Have a lovely day!
Best Regards,
Dropshipman Support Team