Dropshipman: Easy Dropshipping , 1 847 avaliações

Avaliação geral
4,9
Pontuação por nível de classificação
  • 94% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
Editado a 13 de dezembro de 2022

This is an updated review. They were amazing for about 2 weeks; and then as the months continued they have gotten worse and worse and now they are messing with my overall business.
NEVER EVER USE DSM.
It is the worst service I've ever used. I went through 3 different agents because they each got lazy and forgot to source or send out my packages!
Please stay away from dsm. But do whatever you like, I warn you to use this platform with great caution. Many people have similar stories to mine and have been scammed.
Right now I am awaiting 15 orders I placed in October to be shipped to my customers now in December.
I warn you, you've been warned. Stay away from this garbage service.

GEMINI BY GUY
Estados Unidos
5 months usando a aplicação
Questão respondida por Dropshipman 8 de agosto de 2022

Hello GEMINI BY GUY,

We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Dropshipman team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.

Cheers to more success!
Angel-Dropshipman Team

1 de julho de 2023

Dropshipman's fulfillment service was a complete disaster. Both of my orders were excessively delayed, causing my customers to cancel. Despite paying for faster shipping, Dropshipman failed to meet the deadlines. Their customer service was atrocious, taking three days to respond. I received no refund for the failed orders, compounding my financial losses. Avoid Dropshipman unless you're willing to risk losing money and customers. Their inability to fulfill orders and lack of customer support make them a terrible choice for fulfillment services.

Kuzcart
Estados Unidos
5 months usando a aplicação
Questão respondida por Dropshipman 1 de julho de 2023

Hello Kuzcart,

Thank you for bringing your concerns to our attention, and we sincerely apologize for the negative experience you encountered with our fulfillment service. We understand the frustration caused by the delays in your orders and the subsequent cancellation by your customers.

We take full responsibility for the issues you faced and acknowledge that our performance fell short of expectations. We deeply regret the inconvenience this has caused you and the financial losses incurred as a result.

In light of the challenges you faced, we would like to offer our sincerest apologies and make it right for you. One of our representative reached out to you directly to discuss further the issue.

We truly appreciate your feedback as it helps us identify areas for improvement and reinforce our commitment to delivering a reliable and customer-centric service.

We understand that your trust has been compromised, but we assure you that we are actively working to rectify these issues and regain your confidence.

Once again, please accept our apologies for the inconvenience caused, and we hope to have the opportunity to make things right for you.

Sincerely,
Dropshipman Support Team

Editado a 19 de fevereiro de 2022

This app wasted 4 month of work for me ! The app has many issues the first slow page loading which makes the navigation experience very bad and add more delay times to open and re open the pages refreshing he pages ..sometimes i wait 3-5 mins sometimes less sometimes more...Another issue is that i have clearly added the shipping cost o the products and yet the App is not adding them ...when contacted the customer service...more than 10 days and yet to figure out where is the problem ......the rest is just outdated bug app...4 months of work gone in the wind...starting over using different App..why this should happen to me !!

DIVA MALLS - divamalls.com
Emirados Árabes Unidos
5 months usando a aplicação
Questão respondida por Dropshipman 22 de fevereiro de 2022

Thank you very much for your feedback. Please accept our sincere apology for any inconvenience this has caused you. We will make sure to improve our service and improve our app more so we can meet your needs. If you have concerns, please feel free to contact us.

Best Regards,
Dropshipman Team

Editado a 5 de abril de 2022

Hello everyone, I'm here to express and to help Shopify stores owners avoid this APP at 1000 % if possible, from End of February I been dealing with lots of customers complaint and returns due to product damage which since to be not inspected from the team in this warehouses. also I'm still waiting for money to be refund to my account from the beginning of March because they did not Fulfill the orders also they are orders from beginning of march that they have created the shipping labels but the products does not move from the carriers due to all this circumstance I'm issuing customers credits and refund on a daily basis. I want to be fair and also let everyone know that I have selected DHL shipping to provide my customers a fast shipping & delivery and even I paid from my own money for this this people do not care and send my products with regular YunExpress for 8-15 days when I select 4-9 days. also I have many many pictures of products shoes missing shoelaces, product damage, wrong sizes wrong items, wrong colors an so on. I wish I can update the picture for evidence. also they owe me lots of money that need to be refund it but they just do not care and have not refund my money for orders from a month ago.

Velin Fashion
Estados Unidos
3 months usando a aplicação
Questão respondida por Dropshipman 10 de fevereiro de 2022

Thank you very much for your feedback. Please accept our sincere apology for any inconvenience this has caused you. We will make sure to improve our service and improve our app more so we can meet your needs. If you have concerns, please feel free to contact us.

Best Regards,
Dropshipman Team

5 de dezembro de 2022

I am dissatisfied, the application does not work as it should. When I try to order, I get the error "order failed" and "address not verified by Aliexpress". Thank you for this integration. My problem is still there and I don't know how to get rid of it.

funkcjonalnegadzety.pl
Polónia
3 months usando a aplicação
Questão respondida por Dropshipman 6 de dezembro de 2022

Hello, funkcjonalnegadzety.pl!


Thank you for using our app, DSM-AliExpress Dropshipping, and we received your honest feedback on the Shopify App Store. We are committed to making our APP better and more user-friendly. Our team would love to arrange a conversation with you and make things right. Your support and encouragement inspire and allow us to make improvements for the better. We anticipate hearing from you. Take care always!


Best regards,
Dropshipman Support Team

2 de março de 2023

Ok folks, so I have deleted my 5 stars review to post this 1 star review. So far this app is the worst app I have used to dropship. I have provided 5 stars rating because I was asked by the customer service to, so it was a mistake to give a rating before trying their service. So my experience with this worthless app is that I made a test order, and it was delivered to my home after 19 days (They indicated that delivery time is 10-15 days) so totally a very bad experience and I wouldn't recommend it at all, I have had better experience and faster shipping ordering through aliexpress itself didn't take that time !!!
So I am updating my review and giving you guys 1 star and uninstalling this app and never ever ever going to install it again.
Good Bye

Shop Stop
Canadá
19 days usando a aplicação
Questão respondida por Dropshipman 2 de março de 2023

Hello, Shop Stop!


Thank you for using our app, DSM-AliExpress Dropshipping, and we received your honest feedback on the Shopify App Store. We are committed to making our APP better and more user-friendly. Our team would love to arrange a conversation with you and make things right. Your support and encouragement inspire and allow us to make improvements for the better. We anticipate hearing from you. Take care always!


Best regards,
Dropshipman Support Team

Editado a 8 de janeiro de 2023

The customer service tells so many lies everytime. They say that a sales agent will be contacted and I'm waiting for that help over 10 days now. Tha baddest dropship agent service I have ever seen. Stay far from this

Pawtle
Alemanha
18 days usando a aplicação
Questão respondida por Dropshipman 3 de janeiro de 2023

Hello, Pawtle!


Thank you for using our app, DSM-AliExpress Dropshipping, and we received your honest feedback on the Shopify App Store. We are committed to making our APP better and more user-friendly. Our team would love to arrange a conversation with you and make things right. Your support and encouragement inspire and allow us to make improvements for the better. We anticipate hearing from you. Take care always!


Best regards,
Dropshipman Support Team

25 de agosto de 2022

This app didn't work for me whatsoever. The person trying to help me convinced me to delete an item from my products to make it work and it STILL DIDN'T fix the issue. Definitely a scam just to get your customer's info. Don't waste as much time as I did figuring that out.

Black Rainbow Apparel
Estados Unidos
6 days usando a aplicação
Questão respondida por Dropshipman 25 de agosto de 2022

Hello Black Rainbow Apparel,

We noticed you were dissatisfied with our service, and we are sad knowing we fell short of your expectations. We read your feedback and learned about the issue with importing products and some functions on our application. We sincerely regret your negative experience and are working hard to make things right for you.

We're messaging to inform you that your current issue has been escalated, and we'll let you know as soon as it's resolved. We strive to ensure that every merchant is satisfied with our services, and I apologize for any inconvenience we may have caused you. I look forward to hearing from you soon.

Best Regards,
Angel-Dropshipman Team

11 de outubro de 2022

This is the bad app you will use ever bad support and more issue, don't waste your time to use it when I try to fix the problem, the support chat told me to go and close the chat box

Kitchen 9-10
Estados Unidos
4 days usando a aplicação
Editado a 13 de setembro de 2023

No es lo que pense

®TimeAliExpress
Equador
About 23 hours usando a aplicação
Questão respondida por Dropshipman 13 de setembro de 2023

Hola ®TimeAliExpress,

¡Gracias por compartir tu entusiasmo! Estamos encantados de que estés disfrutando de nuestra oferta. Si tienes alguna pregunta o necesitas ayuda adicional, no dudes en ponerte en contacto con nosotros. Tu satisfacción es nuestra prioridad y estamos aquí para asegurarnos de que tengas la mejor experiencia posible. ¡Esperamos seguir proporcionándote un servicio que te encante!

Atentamente,
Dropshipman Support Team