Dropshipman: Easy Dropshipping
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Extremely Poor Customer Service and App Experience; My experience with this company has been extremely disappointing. They consistently fail to respond to customer requests, and when they finally do, it takes an unreasonably long time to receive any support.
What makes the situation even worse is that even the account manager assigned to me shows no interest in my requests or concerns. There is no follow-up, no effort to solve issues, and no sign that my business or time matters to them.
Whenever I needed assistance, the replies were either delayed beyond reason or never arrived. There is absolutely no professionalism, no accountability, and no customer centric approach in how they operate.
Honestly, this is the slowest and least reliable customer service I’ve ever experienced. If this company wants to regain trust, they must drastically improve their responsiveness and ensure their account managers actually support their clients not ignore them.
Hello there,
Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had with our service. Your concerns regarding delayed responses and lack of follow-up are taken very seriously, and we deeply regret that we fell short of your expectations.
We strive to provide prompt, reliable, and professional support to all our clients, and it’s clear that in this instance, we did not meet that standard. We are actively reviewing your case to understand where the breakdown occurred and to ensure that it does not happen again.
We personally reach out via email to resolve any outstanding issues and restore your trust.
We appreciate your honesty, and your feedback will help us improve our customer experience moving forward.
Best regards,
Dropshipman Support Team
Worst fulfillment app I’ve ever used. I placed an order for 40 pieces, and it’s been forever the order still hasn’t shipped. My agent has been lying to me for four days straight, saying “it will ship today” each time, but nothing has happened. I also reached out to customer support, and they were no help at all just kept saying they would “check with the team” and asked me to wait even longer to find out what’s going on with my order.
Hello there,
We’re very sorry to hear about your experience and truly understand how frustrating this delay has been for you. This is not the kind of service we want our users to experience. Please know that one of our team members has already reached out to you via email to provide a detailed update regarding your order and ensure that this matter is resolved as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to make things right. Your feedback helps us improve our process and deliver a better experience moving forward.
Best regards,
Dropshipman Support Team
We installed the app and set up the system according to the requirements. We loaded some test products and listed. When we went to the checkout - it came up with an error message and so we tried to review settings and could not find any problem. We contacted 'Rachel' twice and both times we got the same AI response - 'this is due to the settings you have in Shopify'. The Shopify normally works so obviously it is in the settings for DSM. Do not expect any serious help to get started with this app. You are basically going to waste a lot of time if you want if you run into problems. It is indicative of your vulnerability if you invest a lot of time in this app. We will keep looking and dump this one!
Hello Network Educational Australia,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you encountered issues during checkout, and we completely understand how frustrating that must have been.
Please rest assured that we take your concerns seriously. Based on our investigation, the issue appears to be related to settings within your Shopify store rather than the Dropshipman app itself. That said, we have already reported the matter to Shopify’s support team on your behalf. However, Shopify requires that the store owner initiates direct contact before they can provide further assistance. We kindly recommend reaching out to them via help.shopify.com so their team can look into the issue more thoroughly.
We also want to sincerely apologize if our previous responses from Rachel fell short of your expectations. While the intention was to point you in the right direction based on the information we had, we understand that the experience may have felt impersonal — and for that, we’re truly sorry. Your feedback helps us improve, and we’re committed to offering more helpful and personalized support moving forward.
Thank you again for bringing this to our attention. We hope to have the chance to better support you in the future.
Warm regards,
Dropshipman Support Team
Wir können von Dropshipman nur dringend abraten!!
Die Lieferzeiten sind nicht wie angegeben. Meine Kunden warten im Schnitt statt 20 Tage, ganze 40 bis 50 Tage auf ihre Bestellung.
Der Kundenservice ist inkompetent und arbeitet fast ausschließlich nur mit vorgefertigten Texten. Eine Hilfe ist der Kundendienst auch nicht. Hier wird man nur vertröstet und belogen.
Wir werden uns im nächsten Monat von Dropshipman distanzieren und alle Produkte aus dem Sortiment nehmen. Wir haben eine Rückerstattung der monatlich gezahlten Beiträge (8x 30€)gefordert, da Lieferzeiten nicht eingehalten werden.
Was wir empfehlen können ist, dass man sich die gutgehenden Produkte über AliExpress als Lagerware besorgt, bzw. diese bestellt, wenn der Kunde eine Bestellung aufgegeben hat. Die Lieferzeit bei AliExpress dauert in der Regel ca. 10 bis 15 Tage. Bei Lagerorten in Europa sogar innerhalb von höchstens 8 Tagen. Damit fahren wir sehr gut und die Kunden sind ebenfalls zufrieden.
Wir wünschen allen Shopifyern gute Geschäfte!
Hallo Kameradenbuch.de,
Wir entschuldigen uns aufrichtig für Ihre Unannehmlichkeiten. Wir nehmen Ihr Feedback zu den aufgetretenen Problemen sehr ernst und bedauern zutiefst, dass wir Ihre Erwartungen nicht erfüllt haben.
Wir haben Verständnis dafür, dass die Lieferzeiten nicht unseren Erwartungen entsprachen, und nehmen Ihre Bedenken hinsichtlich unseres Kundenservice ernst. Wir arbeiten aktiv an der Verbesserung unserer Logistik und unseres Supports, um unsere Händler noch besser bedienen zu können.
Wir sind uns bewusst, dass wir dieses Mal nicht unseren Erwartungen entsprochen haben, sind aber fest entschlossen, die Dinge in Ordnung zu bringen. Wenn Sie konkrete Anliegen haben oder Ihre Bedenken gerne weiter besprechen möchten, kontaktieren Sie uns gerne. Wir würden uns freuen, Ihnen unsere Fortschritte präsentieren zu können und hoffentlich Ihr Vertrauen zurückzugewinnen.
Vielen Dank noch einmal für Ihr ehrliches Feedback. Wir freuen uns über Ihre Zeit und hoffen, dass Sie im Zuge unserer Verbesserungen die aktualisierte Erfahrung noch einmal überdenken und reflektieren.
Best Regards,
Cassie | Dropshipman Support Team
Wir sind sehr zufrieden mit den Mitarbeitern, die sich um uns gekümmert haben. Sie sind sehr höflich und fleißig. Wir möchten uns bei allen Mitarbeitern bedanken, insbesondere bei Rachel. Allerdings haben wir einige Erwartungen an das Unternehmen. Wir sollten in der Lage sein, die Produkte, die unsere Kunden an uns zurücksenden, an das Unternehmen zurückzugeben.
Es wäre besser, wenn es keine Abonnementgebühr gäbe. Wir möchten außerdem, dass das Unternehmen die Lagerbestandsinformationen der Produkte aktualisiert, die wir vom Unternehmen herunterladen.
Hallo tif-shop24.de,
Vielen Dank für Ihr Feedback und Ihre Unterstützung! Wir freuen uns sehr, dass Sie mit Dropshipman zufrieden sind. Wenn Sie Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren! Wir sind hier, um zu helfen!
Nochmals vielen Dank, dass Sie sich für Dropshipman entschieden haben!
Best regards,
Cassie | Dropshipman Support Team
Support was always prompt and helpful.
Hello there,
Thank you for your wonderful review!
We’re delighted to hear that our support team has been prompt and helpful. Providing timely assistance and ensuring our merchants have a smooth experience are top priorities for us.
We truly appreciate your support and trust in our app. If there’s ever anything else we can help you with, please don’t hesitate to reach out. We’re always here for you.
Thank you for being a valued merchant!
Best regards,
Dropshipman Support Team
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Be aware, this is FRUAD, I tested their platform. solution works but they are listing products that even not in stock. They have no care with your business and your customers. Be aware horrible experience with my first sales using their platform. Horrible!!
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating stock-related issues can be, especially during your first sales.
We want to clarify that Dropshipman is not a fraudulent platform. However, we acknowledge that in this case, real-time inventory synchronization did not meet expectations, which led to the product being unavailable after your order was placed. This is a serious issue, and we take full responsibility for the inconvenience caused to you and your customers.
We care deeply about our merchants’ businesses, especially new sellers, and we regret that this first experience fell short of our standards. Our team has reached out via email and remains available to resolve any outstanding concerns directly.
We sincerely hope you’ll give us another opportunity to demonstrate the improvements we are actively making.
Thank you again for your honest feedback, it helps us improve.
Best regards,
Dropshipman Support Team
très très bien merci, je suis satisfaite des reponses
Bonjour,
Merci beaucoup pour vos gentils mots ! Nous sommes très heureux d’apprendre que vous êtes satisfaite de nos réponses. 😊
Cordialement,
Équipe Support Dropshipman
Fast to answer , and solved the problem .
Hello there,
Thank you for your feedback! We’re glad we could respond quickly and resolve your issue.
If you have any questions, please feel free to contact us anytime.
Best regards,
Dropshipman Support Team
thanks for the prompt reply and clarifications.
Hi,
Thank you for your kind words! We’re glad we could provide prompt assistance and clarify everything for you. Your feedback means a lot to us! 🖤
Best regards,
Dropshipman Support Team
