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Helpful customer service. Real person not lame attempts with chatbots that don't understand your questions.
Thanks for the amazing 5-star review! This helps our business a lot. Thanks for your support!
It worked well for a while, but for the past few days, orders have simply been completely ignored and not imported. We're naturally being penalized by Amazon. Such an obvious error in an app that costs $50 a month. This shouldn't happen.
We're sad to hear about this experience. We've sent an email to help with this. We'll look forward to your response to continue. Thank you.
UPDATE
app is down on shopify side.. can't access to settings anymore since more than 1 month.. asked for support on website and support site and i didn't got any reply in 20 days.. and i pay the 89$ package with VIP live support... i'm not satisfied at all
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I'm using this to sync Shopify with Amazon
i already know CommonServices as i come from Prestashop and was using their module..
on Prestashop i had a lot of problems with the module and the support was not so fast... here it's look like they are supporting better.. also the app for shopify is much more better than the prestashop one..
5 stars for now
Harvey was very helpful during the onboarding process. He was patient, kind and very clear in explaining the process. I truly appreciate the time he has spent working with us, to ensure we feel comfortable as we integrate over to Amazon. Highly recommend!
We're glad to hear about this experience and for the kind words! This helps us a lot!
Excelente atención al cliente!!!
Fantastic review! Thanks for your continued support.
I searched for this app in Shopify and it automatically downloaded without my clicking "approve". I clicked "cancel" instead and closed the window and it is sitting there, operational and ready to bill me. Now I will uninstall this app because that is pretty scary. VERY long arms there, Amazon.
We're heartbroken to hear about this experience. Please note that we are a Third-Party App on Shopify, not Amazon itself, and we've sent you an email about this experience you've shared. We'd really appreciate it if you will respond to it so we can continue the conversation. Thank you!
When this app works, it works well to do the things we need.
But the app frequently fails to automatically sync orders from Amazon to Shopify, requiring manual attention and intervention.
Support is usually responsive in writing back to say that an issue will be looked into, but this particular issue has been ongoing for months without resolution. Other reviews confirm that this issue is not limited to our account.
Another tip: during setup, watch that you don't accidentally allow the app to overwrite all of your existing Amazon listings. This happened to us, and we are still correcting product details.
We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with the syncing of your orders automatically if there's still any. Rest assured, our team is diligently working on improving the automatic sync of the app.
Resolucion muy buena de un problema en la sincronización de productos. En 48 horas estaba solucionado.
We're very glad to know that you're enjoying the app as well as the support experience! Your continuous support is very much appreciated. Thank you for the wonderful review!
I've been using the app for more than a year. Harvey helped me with the initial installation and has again been available to help me troubleshoot a change from FBA to FBM. The app is not always intuitive to me, but the team has worked hard to make it work for me.
What a fantastic review! We've worked really hard to continuously improve supporting our customers and we're glad to know how it pays off with you experiencing this.
The app works great for us to connect our Amazon orders but mainly to have an app automatically send the tracking information back to Amazon. Had one issue with returns getting restocked automatically, but Harvey hopped on it right away and helped out!
Thanks for the wonderful review and sharing your insights on the app! Your support helps our business a lot.
