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Wow, this app is a LIFE SAVER! We have really low shipping rates on Shopify that beat Amazon so shipping Amazon orders from Shopify saves us so much money! This app does it for you. It was seamless set-up and when I needed help Harvey helped in a snap! The other feature I love is you can set rules, for example I can mark-up my products sold from my store on Amazon by a certain % to help cover cost of Amazon fees and shipping. Brilliant!
This is amazing to hear! The ability to set rules and mark-up products is a powerful feature, and we're glad it's working so well for you. This feedback is incredibly helpful to us!
I've been using the app for more than a year. Harvey helped me with the initial installation and has again been available to help me troubleshoot a change from FBA to FBM. The app is not always intuitive to me, but the team has worked hard to make it work for me.
What a fantastic review! We've worked really hard to continuously improve supporting our customers and we're glad to know how it pays off with you experiencing this.
I am using Amazon Integration Plus to sync my Amazon with Shopify store, so FBM can be fulfilled in all one place. When I set up the connection, the orders transferred across smoothly. I then had some issues around not knowing how to get the rules up and going, but reached out to the customer service team who jumped on a call with me straight away. Very good customer service, thank you Keterson for your help!
We're thrilled you had a great experience! Thanks for the fantastic review! We'll share this with him and always here when you need help!
When this app works, it works well to do the things we need.
But the app frequently fails to automatically sync orders from Amazon to Shopify, requiring manual attention and intervention.
Support is usually responsive in writing back to say that an issue will be looked into, but this particular issue has been ongoing for months without resolution. Other reviews confirm that this issue is not limited to our account.
Another tip: during setup, watch that you don't accidentally allow the app to overwrite all of your existing Amazon listings. This happened to us, and we are still correcting product details.
We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with the syncing of your orders automatically if there's still any. Rest assured, our team is diligently working on improving the automatic sync of the app.
While the app offers potentially promising features, there seems to be a challenge with the timely refresh of orders as per our configured settings, necessitating manual intervention. Regrettably, when reaching out to support for assistance with this matter as well as others, we encountered a lapse in resolution efforts.
Dear Jeffery,
We noticed you contacted us about a delay in order syncing. We sent you a response within 20 minutes, but haven't heard back yet. Just wanted to check if you received our response and if there's anything else we can help you with.
We sent you an email today to invite you to chat with us.
Kind regards
03/21/2026: This app could be great if it has better support and prompt response with issues. Waiting for over 5-6 weeks and still don't have any solution for theyr system/technical problems.
This app could be good if Harvey and Keterson could be prompt in responding to support questions. We are stuck for days with questions and not knowing how to fix the issues.
I was asked to remove my bad and frustration reviews before. This time, I would warn everyone to beware. Give yourself a week to time if you want support or have questions, and are willing to wait until they get back to you.
2/16/26: We scheduled a call with support 5 days in advance and no-showed. No response on the chat.
Thanks for letting us know about this. Checking on the conversation records, we've been having constant responses to your messages. We highly advise checking on your emails as well as our conversations and replies, and also send over to your emails for continuation.
Additionally, please let us know regarding the issue that has not been solved yet. We have been inquiring further regarding reported issues, but as we have not received replies to our questions, we were unable to investigate. Further information regarding these issues would help us greatly in resolving them promptly.
Looking forward to your response so we can resolve these issues. Thank you!
Great platform and customer service is always helpful. Thanks so much!
Wonderful review! This 5-star means so much to us! Thank you!
Helpful customer service. Real person not lame attempts with chatbots that don't understand your questions.
Thanks for the amazing 5-star review! This helps our business a lot. Thanks for your support!
Excelente atención al cliente!!!
Fantastic review! Thanks for your continued support.
Harvey was very helpful during the onboarding process. He was patient, kind and very clear in explaining the process. I truly appreciate the time he has spent working with us, to ensure we feel comfortable as we integrate over to Amazon. Highly recommend!
We're glad to hear about this experience and for the kind words! This helps us a lot!
