レビュー (1,381)
絞り込む
-
評価順
This has been the worst experience with an app I have ever had. The customer service is less than poor. Everyone that I have spoken with protein like they wanted to help me, but never did anything. I have been trying to use this app for 4 months and have not been able to post any products on Amazon. I do not recommend it.
Dear Customer,
We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations.
Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong.
Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution.
Thank you again for bringing this to our attention.
Best regards,
CedCommerce
Horrible customer service, communication is difficult and you end up spending a lot of time reading links on how to make the corrections. I am disconnecting my store from this app. If you want to text back and forth all day and repeat yourself over and over then this is the app for you. My Amazon store has been sitting with errors for months and they keep telling me it is due to the images, my store was hooked up without any errors before I changed over to their free plan, this was not a good decision on my part.
Update (12/27/2023)
Unfortunately I have to point out that the developer takes time but fails to solve this issue
Update (12/16/2023)
Unfortunately I must say that the App is unable to create new products on Amazon that have variations in colour, sizes, etc... (E.g. T-shirts - Shoes). Only publish variants without properly matching them to the main product (Parent). This does not comply with what Amazon expects.
(05/17/2023) I tried and tested several Integration Apps (Salestio and Codisto) before deciding which one to use. In the end I chose CedCommerce and after some time using it I can confirm that I'm really happy with the choice I made. Inventory synchronization, order management, publishing new products or existing products on Amazon, thanks to the modern interface to use is easy and above all works very well. For any doubt, the assistance team is always ready to answer in a few minutes.
I didn't have a good experience with them. They will count all orders on Amazon even if they didn't come through that app! This is a terrible example of how the app should work.
I strongly discourage using them and recommend exploring alternative apps that operate more fairly and won't simply drain your funds.
Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.
Hello Pierogi Gifts,
As Amazon is a large marketplace, it has many settings, terms & conditions so that the seller can benefit from selling on Amazon. We apologize that you get the errors while uploading the items. It only happens when any required attribute or information is missing in products.
Apart from this, we apologize that you get an unsatisfactory response from the team. We have more than 20k active sellers on the integration app. Continuously & daily, we serve all the sellers in the best way.
We look forward to the opportunity to assist you effectively.
Regards
Team CedCommerce
App and customer service is an absolute joke. I paid to have 100 sku's added to Amazon.....almost a year later I have a handful that are correctly listed. They have girls swimsuits in men's clothing, girls dresses in womens. What is listed is search suppressed. They will not correct the listings but keep telling me they will "update within the week". Well going on a year, do what you say OR REFUND MY MONEY!!!!!!!!!!!!!!!!!!! DO NOT WASTE YOUR TIME WITH CEDCOMMERCE.
The app has many issues that need addressing urgently. Stock doesn't sync and items are oversold. Orders don't sync so my late dispatch rate is through the roof and now I can't upload products due to an error that is not being fixed quickly. The above issues in my opinion make this app useless!
Dear Super E-cig Ltd,
We apologize for the unexpected issues you faced previously. We want to inform you that we have now permanently resolved these concerns. You can confidently use the app without encountering the previously mentioned problems.
Additionally, we offer a free plan, so you can test the app once more and experience the improvements firsthand. We look forward to serving you again and providing you with a seamless experience.
Thank you for your patience and for giving us another opportunity.
Best regards,
Team CedCommerce
Horrible app. It constantly breaks and the service can rarely solve the issue quickly. This app's bugs are costing us a lot of money in sales. When it works it works well but it is not reliable enough.
l'équipe de support fais des promesse qu'elle ne respecte pas.
the support team makes promises that they don't keep.
Hello TECIN-PRINCIPALE,
We sincerely apologize for any unfulfilled promises or issues you may have encountered.
Our commitment to delivering excellent support is at the core of our values, and we take your feedback seriously. We understand the frustration that can arise when expectations are not met.
We would appreciate the opportunity to investigate the specific promises made and work towards resolving any outstanding concerns. Please get in touch with our support team again, and we will ensure that your issues are addressed promptly and to your satisfaction.
Best Regards
Team CedCommerce
Worst customer service on this platform by far! I paid them to create 250 listings/variations on amazon. it was due in 1 month. it's been 3 months and i have over 140 suppressed listings on my account due to them creating the listings improperly. they ruined my amazon account. they took my money upfront. and they have absolutely no interest in fixing it. i text them almost every day and they provide zero help. i provided them access to my actual amazon account to resolve it all, yet they didnt bother to log onto it even once in 2 months! They only care about money otherwise they would have resolved my issue or even taken one step towards solving it.
For anyone considering paying them to list online , save your money cuz i lost mine.
pathetic and selfish. terrible customer service
AND THEY REFUSE TO REFUND ME.