CedCommerce Amazon Channel

Ungenügender Service und nicht erfüllte Zusagen – Unsere Erfahrung

Wir haben diese App zunächst im Rahmen eines monatlichen Abonnements getestet und rund 3 bis 4 Monate lang versucht, sie mithilfe eines externen Programmiererteams einzurichten. Nachdem dies fehlschlug, übermittelten wir dem CED-Team unsere spezifischen Anforderungen. Wir baten das Team, alle Punkte zu prüfen. Vor dem Abschluss eines 1-Jahres-Abonnements ließen wir uns schriftlich bestätigen, dass unsere Rahmenbedingungen erfüllt werden können.

Erst nach Erhalt dieser schriftlichen Bestätigung schlossen wir das Jahresabo ab. Uns wurden für die Einrichtung die Unterstützung des CED-Teams, 100 Vorlagen und Premium-Support zugesagt. Es folgte ein weiterer, rund 3 bis 4 Monate langer Einrichtungsversuch.

Aus unserer Sicht blieben diese Bemühungen insgesamt erfolglos. Die Verbindung und Produktübertragung funktionierte nicht wie für unseren Fall vereinbart. Unter anderem wurden Produkte weiterhin auf Amazon zum Verkauf angeboten, obwohl sie auf Shopify bereits deaktiviert und ausverkauft waren. Dies führte zu wirtschaftlichen Verlusten auf unserer Seite. Zudem ließ die Hilfsbereitschaft des CED-Teams nach unserem Empfinden mit der Zeit spürbar nach; der Support wirkte auf uns zunehmend distanziert und Rückmeldungen erfolgten teilweise nur noch im Abstand von mehreren Wochen.

Schließlich mussten wir die Reißleine ziehen, die App deinstallieren und zu einem anderen Anbieter wechseln. Unsere Bitte um eine Erstattung wurde abgelehnt. Stattdessen wurde uns nach den monatelangen Fehlschlägen lediglich eine erneute Einrichtungshilfe angeboten. Inzwischen sind vier Monate vergangen, und auf unsere E-Mails erhalten wir keine Reaktion mehr. Bei Kosten von rund 800 € lohnt sich der rechtliche Weg für uns wirtschaftlich kaum. Wir haben den Eindruck, dass diese Schwelle vom Anbieter ausgenutzt wird. Wir empfinden dieses Geschäftsverhalten als unprofessionell. Unsere Erfahrung war insgesamt äußerst enttäuschend

Não funciona, o suporte não ajuda, foram 3 dias a perder tempo, onde nada acontece. Não recomendo, é uma perda de tempo, e ajuda ainda diz que tem de ser pago à parte qualquer tipo de integração.

kept charging me, tried to cancel, customer support said to uninstall, keeps charging me, further customer support, just to cancel is even more unhelpful

Slow to answer, locked me in the subscription then stopped answering until I chased. Defeats the purpose of paying for a service to outsource. Indians in India, not America!!

We paid this company’s staff to help upload our products. Never do this.
They take your money and then tell you that your case is “special.” They keep saying they are trying, but that there are many obstacles on Amazon’s side. In reality, nothing gets uploaded.

They only send messages saying they are working, but there are no results.
They also refuse to refund money for work that was never completed.

Do not ask them for help unless you want to lose both your money and your time.

Support is quick to respond, but then takes hours to “check.” I don't know what they do during that time, but basically they just rephrase and repeat what I asked. I get the impression that this is intentional, so that in combination with the overly complicated user interface, you end up paying their people to take care of everything.

Be very careful of these lot, i come to the conclusion they deliberately made this app difficult and with problems so that you pay them to help you and it is there job to help clients with issues but they don't, if you tell them an issue they give you basic reply to tell you go do it yourself, so then they can prey on you to pay them, eventually a clients might ask for them to help and they say you have to pay and send you a huge price from 100's to thousand of dollars, it does seem suspicious of a scam this company. not genuine people.

تطبيق سيء وخدمة عملاء وموظفين سيء
Because your employee was uncooperative, I told him I didn't know the technical aspects. He told me they would do it for me for $799. I said I wanted to try one product to understand how it worked, but he didn't help me. He said I could cancel the application. Bad behavior and a bad employee.

I downloaded this app as i believed it would help with starting to list our products on amazon
when i installed the app it kept telling me to choose a payment plan (none of which had a 7 day trial which is the norm on shopify)
i chose the cheapest one i could so that i could test the app out
Quickly realising the app wouldnt work for me, i contacted customer service with some questions and asked for a refund as the app wasnt suitable for our products
Customer service, instead of advising me on how to use the app, told me to uninstall it and they dont do refunds but would give me a credit to use if i wanted to use the app in the future
Baring in mind that i had the app installed for less than a couple of hours before reaching out to the customer service, and less than 24 hours before uninstalling it
Waste of time and money

I was pretty excited to try a new Amazon API app. This one seemed more robust and solid than other. However, with Amazon's new API Update, mapping meta fields is almost required for anything with a Variant. For examples I sell posters with a size. A typical Size options is 11" x 14", but this no longer works for Amazon and you have to map two separate fields for Length and Width.

You either needs to pay $99 a month or a one time fee of $500 for a very basic option thats is now basically required.