Apliiq ‑ Print On Demand , 489 değerlendirme

I had great expectations for this energetic, young company, but I'm pulling the plug, and here's why:

1. Lagging Fulfillment and Turnaround Times: The fulfillment and turnaround times were nothing short of disappointing. Countless frustrated customers bombarded me with questions about the whereabouts of their orders. Despite Apliiq's claim of a two-week average turnaround from door to door (still too long), it often stretched to three weeks. At this rate, you risk losing your valued customers, mind you, this is during the less hectic months. I shudder to think what chaos the fourth quarter and holiday season timelines would bring, with a potential wave of irate customers left waiting for their t-shirts.

2. Customer Service Requires Urgent Enhancement: While customer service is somewhat acceptable, it desperately needs improvement. Live chat is agonizingly slow, and email responses are no better. Waiting for a 48-hour turnaround is common, and sometimes I had to send two or three follow-up emails to address a single issue.

3. Mistakes and Blunders: Yes, we all make mistakes, but Apliiq's frequency of errors and the timing of these mistakes is simply unacceptable. Several of my customers received soiled shirts, one received an unraveling shirt and a few received the wrong shirt. The process itself is part of the problem - Apliiq orders the shirts from vendors/wholesalers only after your customers have placed their orders. So, if one of those shirts is defective (which can be often) I'm sure they just print and ship that dirty shirt. An unwieldy business model at best. What are the alternatives? Apliiq suggests pre-purchasing printed shirts from them, so they can ship out quickly. But at that point, why even involve them? The ENTIRE allure of on-demand printing is to avoid such complications!  Alternative #2, Apliiq suggests allowing them to print on ANY shirt they have available and if anyone knows anything about t-shirts, they know that they vary wildly in quality and many of them stink!  

Declining Quality: I periodically ordered sample shirts from Apliiq to check my designs and received shirts with designs printed crooked and poorly printed. My theory is that they're onboarding way too many new shops and can't cope with the volume. And who pays the price? You, as your hard-earned customers walk away.

I had high hopes for Apliiq, but ultimately, they fell short. The team is undoubtedly kind-hearted, but they urgently need to overhaul their processes and logistics. Rapid expansion at the cost of small businesses like ours leads to dissatisfied customers and disappointment. If you're considering Apliiq for your t-shirt shop, think twice.

Customer service when I needed it most. I'm pleased with the immediate support and service by the Apliiq team when I had a design question, set up support and order questions. My clients like their new gear.

Prints are perfect every time, only downside is the turnaround time. By far the best option!

You can’t find a better site for developing your creative ideas. Top notch branding apparel App. Do you need to establish a trademark for your brand? No easier way than with Apliiq. They sew your labels in your apparel! There is some learning but they have great live chat to get your questions answered. Honestly I chat with them all the time and every time they are pleasant and helpful. If you are serious about your brand and willing to put in a little bit of learning this App can make selling clothes a lot of fun.

Apliiq has been a pleasure to work with. Once you get the hang of pricing, and storefront configuration, it's a breeze. Huge selection of products, excellent quality, and terrific on the spot service with REAL people on the other side of the app chat.

We have been using Apliiq for just about a year and we have really enjoyed their services. They make the dropshipping process seamless and the customer service team is always very helpful with any need or question we may have! We definitely recommend Apliiq!

Always ready to listen to the client! Good services and okay price. I really enjoy working with them.

I’m new to POD. I think if I had known all nuances of starting a POD shop, I would have taken this impulse decision of mine and thrown it out the window.

This is also why I give them high marks and chose Apliiq after sampling another popular POD supplier. Their site is filled with a ton of information. I would recommend spending time watching their videos and reading their guided information. Their video on print options and color saturation is invaluable. Of course, I found that after I ordered my first samples. That’s okay. It seems there is a lot of trial and error on my end.

Highlights:
*private label options. There are choices to pick what’s right for you.
*videos, and helpful information that is searchable.
*dedicated customer service team of real people who want to help. And they respond quickly. Pete even, very generously, did a quick video chat with me to troubleshoot. That is going Above and Beyond!
*the Customer team takes the inquiries seriously. They want you to be successful.
*an art department. Reviews and awaits your approval on each design.
*Pack ins —-okay not there, yet -but I would LOVE to use this to elevate the brand

They just make everything feel very personalized. If anyone wants to give less stars because of price, then see the list above.

Apliiq is where it’s at. They are passionate and it shows.

As a small business owner, customer service is a keen detail and a vital aspect of our growth and production. Apliiq has been amazing with their response time. Whether it’s been emails or personal calls, the interactions I’ve had with the Apliiq team have been pleasant but more importantly they have been resolution based. The platform allows for adequate designs and it relatively easy to use. They’ve been a very useful resource in growing our business.

Apliiq does great with communication. Their chat customer service is how the work gets done. Thanks Apliiq