Appointment Booking — Bookeasy
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Bookeasy support was helpful and answered my questions quickly!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Bookeasy has the best customer service when it comes to live chats and if you don't understand something, you can book a Zoom meeting to better understand and they help you on the Zoom call to fix any issue you have.
Sudhan helped me with my issue on my website regarding adding a booking button onto the site because I had a buy now pop up and he helped me understand how to do it and how to add it to my different products
I highly recommend using this because I've had nothing but good customer service since installing it and the best part is
You are always talking to a human instead of an AI like some of their competitors
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
kavishan was amazing i set up a meeting, I had questions that where answered and he shared some insight on making it easy for my salon to see appointments, I was very pleased
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Fantastic service from a great team, timely help and they're super friendly and experts!!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Janani was an excellent provider helping me figure out everything in quick time. She got me sorted in ten minutes sweetly. With her help, my Bookeasy setup is up and running flawlessly, and I am pretty confident with managing my bookings. Janani provided exemplary customer service; certainly a five-star rating from me. Highly recommend!
Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.
Had a major issue, This cost us a lot of time and money. I set up an appointment and the person knew nothing, Someone else was supposed to get back to us and never did.
If you want this for event purposes, I do not recommend it. It is very hard to navigate.
Dear Janet,
Thank you for taking the time to share your feedback with us.
We understand you are encountering significant issues with our application, specifically with orders not being recorded correctly. While we can see the booking due date, time, Timestamp ID, and Booking ID in Shopify's orders, these orders are not appearing in the Bookeasy app dashboard. To address this issue, our technical team requires the missing order number and details recorded in Shopify but not displayed in the Bookeasy app dashboard. Additionally, if possible, please provide a screen recording of the booking process for the specific order in question. This will help us identify the root cause and implement the necessary changes to the Bookeasy app scripts to resolve the issue.
We apologize for any inconvenience caused and for the previous lack of effective assistance. We also regret any miscommunication or delay in our response. We sent emails on June 12, 2024, and June 15, 2024, requesting these details. Kindly check your email for this communication.
We value your feedback and are committed to resolving this issue promptly. Please allow us another opportunity to assist you and provide the best possible support from our Appointment Booking-Bookeasy app team. We are always happy to help you with the complete app and its customizations according to your needs.
You can schedule a convenient time for further assistance through the following link
(https://calendly.com/logbase/shopify-setup)
Thank you once again.
Warm regards,
Rahul
Customer Success Manager
Appointment Booking-Bookeasy App
Absolutely great app! offers something you can't get directly from shopify while being comletely free. And im absolutely blown away by the support they provided. I was stuck with something and did'nt have any other option than reaching out for help, and they came in so clutch! helped me right away, done some custom coding and made it work.
Thank you for the wonderful review! It means a lot to our team.
So far so good! I was looking for a simple app to add appointment booking to my website so I can have multiple people sign up for a single time for trainings and Q&A sessions. This works great for where I'm at right now.
Had a couple layout issues and a technical issue with my site, but Bookeasy support was great and helped me out quickly.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
I highly recommend this bookeasy app. It is great and exactly what I need. The best thing is that customer service is amazing, they help quickly and respond to my questions so fast. I'm not a good IT person and the app is clear and easy :)
We're really grateful and appreciate you taking the time to share your rating with us.
Assistenza super gentile e veloce nella risoluzione dei problemi!
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