Appstle℠ Loyalty & Rewards

I am thrilled with this app– it has truly elevated our customer shopping experience. The seamless integration and user-friendly interface make earning and redeeming rewards a breeze. I love the diverse range of rewards available, from exclusive discounts to special offers tailored. Kudos to the developers for creating an app that adds so much value to our customer's every purchase!

Quick response and this rewards app is the only one so far that has allowed us to completely customize EVERY text viewable in the launcher and emails. If you are looking for a rewards app especially if you're customer base is in a different country, this is the best option for sure.

This is my first reward program and I love it! It's perfect for my needs and easy to set up and run. I had one little problem, totally operator error, I missed a setting. Harris figured out what it was and even made a video (on my account screen) for me to help me fix it. Outstanding customer service, thank you!

UPDATE - April 11: My initial review was 5 stars as I was impressed with all the functionalities. Support had been a bit slow, but they had been able to help me with my initial questions. However as time went on, I realized there were a few serious problems that I needed help with. The first was that some customers could not see their points in their profile, even though we could see them on the back end. It was eventually resolved, but it took weeks. I initially brought it up on March 22, and kept being passed off to different people who would join the chat and ask me to reexplain the complicated scenario that was already detailed in all the previous chats. Frustrated, I asked to jump on a call with Hussain on April 1 and thankfully, the issue was resolved the next day. However during the call, I reminded him of another issue I had brought up on March 22 - one of the reasons I switched to Appstle is because they allow you to sync rewards program information to Klaviyo. The info is there for some customers, but it is missing for thousands of other customers. I discussed this with Hussain on the call, and he asked me to follow up with him via email and seemed to not want to discuss on the call. I have been following up ever since - via email, through the chat. Each time being told someone will help me in a few hours. Now I'm getting a message that support will be slower due to Eid celebrations, which I understand, but this should have been resolved long ago - it's now been almost 3 weeks.

So if you are looking for a rewards program and just want to stick to the more basic functionality, this may work for you. But if you were thinking of switching to benefit from some of the more advanced functions and integrations, all I can say is that it has not been smooth sailing for me.
I will update my review if anything changes.

*****
I'm really impressed with all the functionalities in this app! I migrated over from Smile.io and was glad to see that many of the functionalities I would have had to pay quite a bit for there were included with Appstle Loyalty. I'm still tweaking and getting everything looking the way I want, but there is a lot of flexibility, and support has been great to help me with all my questions and even implement some new functionalities for me.

I worked with Kate and she was super quick to make the changes I needed in less than a minute! I have worked with a lot of the members of the team over time and they are all incredible at what they do and provide absolute customer satisfaction! I highly recommend the support team and this app to all! It's worth every penny to have the 24/7 support when you need it!

Comprehensive app - but the best part is the support. Beyond great. Respond extremely quickly to help out with any issues you are experiencing.

A really helpful and responsive team, and a great product for the price point. We were using a considerably more expensive platform, and this one is much better value for money.

Relatively easy to set up. Allows you to set up a multitude of reward and redeem scenarios. Had one issue since signing up, but tech support was straight on it.

Fantsatic app, does what it says. Support is amazing, and help sort my issue in minutes. Excellent service!

Great set of features, easy to set up and reliable. Team provides quick support. I am really happy we found this option to run a rewards program.