Appstle℠ Memberships

I normally do not write reviews, however the Customer Support for this APP is untouched! It can be daunting to implement systems into your Shop without a knowledge of HTML Coding. Appstle may not have the easiest to understand instructions, but their customer support is FAST, Responsive, & knowledgeable! Every issue I have come across has been solved in no time. Thanks Appstle for allowing me to accomplish my business ventures!

This is an update on my initial review. Before signing up with Appstle, I was using another membership app that lacked a feature that my customers requested. Appstle offered that feature so I switched apps. That was back on August 1st, 2022. It is now the end of November. At first I thought everything was fine, but I was very mistaken. There was one issue after the other. I would always contact their customer service via Chat and they would respond in a timely manner, but wouldn't completely fix the problems. Issues continued on and on for 3 months with no satisfactory resolutions. Customers were being double billed (even after they cancelled their membership!), they were being billed the wrong amounts, the wrong billing intervals, non-members were continually able to access products that were supposed to be restricted and only accessible to paid members, customer tags weren't being removed once a customer cancelled their membership so they were able to continue accessing restricted collections/products even after they no longer paid for the membership, and the list goes on. Another downside to using this app was that I had to force a connection with Stripe as my payment gateway. In the US (my location) Shopify doesn't support Stripe payments and therefore my payment gateway options were limited. No shop pay, shop installments, Shopify capitol offers, etc. I gave them 3 months to fix everything. They were always responsive and professional, but completely failed to fix anything. As a result, my business sales tanked. Members were cancelling and frustrated with the continued, unresolved billing issues. My business's reputation as being one of the top, go-to stores in my niche was at serious risk. This app almost cost me my entire business, which I've worked so hard to build. Let my disastrous experience serve as a warning to others.

Talented developers with a great app. The most logical membership creation tool on the app store. It is new, so naturally it has room to grow, but I believe in future it will be spotless. The team are super helpful and always looking to improve the app.

"Exceptional customer service! Quick responses and excellent knowledge. Only minor suggestions: more widget customization options and a bulk member selection feature. Nonetheless, it's a solid 5/5, and we've found workarounds for these. Thank you!"

Suvereeni työkalu rakentaa Shopifyn pohjalle jäsenyysbisnes. Huikein asiakaspalvelu mitä missään!

I still don't know how the app will function in the real world but the customer service was second to none. Nadeem was very helpful indeed.

Still developing our store but we received very patient, friendly, dedicated and helpful support. Thank you!

Just getting started with the app so I have yet to review on the performance, but the support (specifically Prarthana) has been extremely attentive and quick to respond. Very helpful, so I can at least say they'll help you set things up properly if you're having issues! I'll report back with more experience.

This app is well thought out and the support is top-notch. I needed help with some techincal guidance and their team walked me through and even jumped in to ensure my page was setup right. I like the easy customization within their app page to fit my theme and settings. I'd recommend this to others looking for membership apps or subscription style pages on Shopify.

Erinomainen ja todella nopea asiakaspalvelu, kiitos erityisesti Mitanshulle asiantuntevasta ja ystävällisestä palvelusta!