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Started off well using this, but the plan of the app quickly jumped up into charging us more ($25 a month), and the rates were incorrect at checkout. It's showing a lower price for shipping at checkout to customers which means we have to cover the additional spend on shipping ourselves. This extra $2-3 on shipping per sale quickly adds up and the support team have not helped resolve this issue and are refusing to give us a refund on the monthly subscription. The refund would at least help cover some of the discrepancy but they are refusing! I am going to find a new provider immediately as this is such a headache and costing our business. Would not recommend.
We’re sorry to hear about the issues you’ve faced with shipping rates and the increase in pricing. We completely understand how this has been frustrating.
We can see the app is still installed, so we’ve sent you an email to see if you’d like any further assistance in resolving the discrepancies. Would love to get this sorted out for you!
- Team AMP
We have had this app since 2022, at that point we received great customer service when adding new products was causing issues.
Fast forward to 2024 and we have had the postage down for four days, have emailed the app who told us the team were away in Singapore, we have customers emailing as they can't place orders and are losing money.
If you set up an app you need to be available to people year round as businesses do not stop just because you are away for team building activities. We have emailed numerous times and no one replies.
Reading the reviews it says there is no after hours support-I told them 12 months ago they needed this, also there is no one helping during their business hours so its rubbish
Hi Emma,
Thank you for sharing your feedback and for being with us for such a long time! We understand how frustrating it must have been to experience downtime, especially when running a business.
While our support team is growing, we currently don’t offer after-hours support, but we’re working hard to improve our overall support experience and response times. Please feel free to reach out if there’s anything we can do to ensure everything is running as smoothly as possible moving forward.
- Laura @ Team AMP
Absolutely rubbish app. Blocks integration with any other shipping service and only allows shipping on standard Auspost sizes. Which means if it’s a large item your customers can’t buy it.
Support is also rubbish, nothing better than waiting hours while you lose customers. Avoid
Hi Green Genius,
Sorry we fell short when you reached out! While we don't currently have an after hours support team, we do pride ourselves on responding quick smart when we're online.
Our app doesn't block stores from connecting other shipping services, but rather the issue here is you are trying to connect to an independent company called "Interparcel", which is not a service provided by Australia Post. You can check out the Interparcel website and download their app to connect your store to their platform. The TCC app can certainly support businesses who ship oversized or heavy items however you do need the right Australia Post contract for this capability.
Shipping can be a confusing space! We’re happy to provide further guidance, even if you’re no longer with us so reach out anytime if you need. In the meantime, we have issued a full refund.
- Team TCC