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n'ayant pas acces directement au service de traduction , j'ai contacté le service client celui ci est très réactif et agréable ! merci pour votre aide
Ouah! Merci beaucoup pour vos commentaires honnêtes. Nous apprécions vos commentaires et nous nous engageons à améliorer le mieux nos services pour vous. Si vous avez besoin de quelque chose, veuillez nous contacter. Une vie heureuse!
Non a❤️
I have started using this app, so far everything is working well. And the best thing is that the app support is amazing! They are truly helping me with any additional help I need and customizations - even if it is not included in the app features. Thank you a lot for the great service, looking forward to keeping using your app.
Hi there,
Thank you so much for your approval. We are glad that we can help you. If there is anything else we can help with, please do not hesitate to contact us.
Thanks again for your support.
Regards
Ruby
Installed it and ran into some small issues, but the team replied instantly and helped me and fixed the issue in no time!
Awesome! Thank you so much for your positive 5-star review. We are delighted to help you. Much appreciated, Esther
Very good app. Customer service was great and resolved an issue I had very quickly. Communication between myself and the app staff/developer has been great.
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards, Nona
you cant set shipping rates. only the cheapest rate is applied. the support from this app is perfectly irresponsible. I will explain what happened exactly. when we contacted about shipping options, the support said it is from shopify. it is not from the app and we need to contact shopify regarding this issue. then we forwarded that messages to shopify, shopify said it is the app issue. all delivery and inventory settings were all correct from our side. so shopify contacted to this app for us, then this app replied "I have to say that the feature to edit ting shipping rate is not available in our app. " what a joke. never seen this kind of support. they will just put responsibilities on shopify. be careful.
Hi there, we are really sorry that you have had a bad experience with setting the shipping rates. As per checking, only the cheapest one shipping method can be shown for subscription product according to Shopify APIs policy.
https://shopify.dev/api/admin-graphql/2022-07/input-objects/SubscriptionDeliveryMethodInput
We'll also follow up the update from Shopify until they release the multi shipping method API. Also, most of the Shopify support are not that familiar with the IT issues, which will make you feel we and Shopify are irrsponsible. We are so sorry for the confusion we brought you.
Just let me know if there is something we can do. Best regards, Esther
Nona was so helpful from beginning to end with my subscription concerns. I had a few questions regarding my set up & the process overall! & Even fixed a text overlapping issues for my site! Definitely recommend!
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated, Nona
I'm using this app since few days. Need special integration because all my web site is boosted by inter-operability apps. The support is responsive everytime less than few hours and gives results correctly. thank you support team.
Hi MultiShop.lu,
Thanks for your approval. We value your feedback very much and your support means a lot to us.
We are a young team and will keep going to offer better service. Is there anything else we can help, please do not hesitate to contact us.
Thanks again for your support.
Best Regard
Sealoop Subscription Team
Very supportive and quick in resolving issues. I had issues integrating the app and CC was super helpful in getting it look great in no time.
Hi there,
Thank you so much for your approval. We are glad that we can help you. If there is anything else we can help with, please do not hesitate to contact us.
Thanks again for your support.
Regards
Ruby
I just install the apps, honestly I can't share the using experience yet, It is still in the progress of setting things up. BUT I here to highlight how helpful their support are. Ruby is handling all my query very patiently, I've experience all sort of problems during the installation and I'm not sure why, perhaps due to my lack of experience. Ruby are very very helpful, other than looking for a suitable app, I really need a strong supporting team. I don't mind encounter minor problems, such strong supporting team really give me at ease. I was considering 2 subscription apps actually, but with this support team, I've deleted the other choice without hesitate. Their support speed has no compete with this team. Good Job! I'm a happy user.
Thank you so much for your high approval! If there is anything else we can do, please do not hesitate to contact us. We are delighted to lend our hands. Cheers, Nona
Bonne expérience dans l'ensemble ! Le support est très réactif et jusqu'ici il accède rapidement à mes requêtes.
On verra sur le court/moyen terme ce que ça donne.
(nb: je suis pour le moment encore en phase de setup, le lancement client n'est pas encore fait)