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I really did not know it would be so expensive. Imagine them charging me 388 bucks when I haven’t sold anything. Like?? Be for real, it doesn’t make sense
Hi "GrizzlyOden",
We’re sorry to hear that you weren’t satisfied with your experience.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
We will be glad to help you with any concerns you have!
AutoDS Team
Holy sh*t this is a terrible app. They took about 450 dollars from me and only gave about 230 back as a refund. It's super confusing to use, they have terrible shipping prices, and they do not refund fully as mentioned before. I thought I was on a trial yet they charged me a ton of money.. No idea how they have this many good reviews, this was by FAR the worst experience I have had with an app. Please save yourself the trouble and stick to CJDropshipping or something similar. I cannot express enough how awful of an app this is.
Hi "ELVI",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. It was never our intention to create a situation where you were misled regarding our services.
We'll be happy if you can contact us at dorina@autods.com so we can look into your case and see what happened and how we can sort everything out.
Waiting for your reply!
AutoDS Team
do not use this
Hi "Naked & Famous",
Thank you for taking the time to write this feedback to us.
We’re very sad to hear that you weren’t satisfied with our service.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
AutoDS Team
I'm confused by the additional fees. I am already paying $29.99 per month, what does that include? What does that not include? Will I be charged extra for each sale I make?
Hi "Tahdah Trinkets",
We’re sorry to hear that you were confused.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
Please contact us at dorina@autods.com.
We will be glad to help you with any concerns you have!
AutoDS Team
So much for a free trial. Cost me $1.50 AUS. Then I unactivated it on shopify & ask them to cancel / unsubscribe my account becauseI couldn'tfind how to. I was told it was all done & inactive, the a week later they stolen more money from my account $546.30 AUS. After contacting them they wanted to charge me around $100 for administration fees for there stuff up. I finely got most my money back by threatening to contact the CEO. 1 customer service person was very rude & blamed me for there mistakes. I'm still out of pocket around $5. Terrible experience.
Hi "Which Way",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. It was never our intention to create a situation where you felt misled regarding our services. From the first moment we took all necessary actions to rectify the situation.
Please contact us at dorina@autods.com to further discuss how we can further assist you.
AutoDS Team
i want to unsubscribe to the app cause unnecessary charges while i stop using the app
Hi "MakiStyle",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. It was never our intention to create a situation where you were misled regarding our services.
Please contact us at yuval@autods.com
We will be glad to help you with your concern!
AutoDS Team
It is common practice for Auto DS to charge for a whole year after 14 day trial without any reminders. These opinions are repeated here in the reviews so I'm gonna paste below description of a same problem as mine.
To add, replies that I received by support look like a bot, that doesn't understand the problem, and tries to pull on monthly subsciption, despite me wanting to cancel it all, and receive refund. Honestly, all that time that the app is supposted to save is wasted on write back and forth with support. Completly unthinkable for DS business
"BILLED ME FOR A YEAR AFTER 2 WEEK FREE TRIAL / NO REMINDERS TO CANCEL OR ALTERNATIVE OFFERS PROVIDED.
To all new users of this program, do not sign up for a 2 week free trial unless you wish to be charged a yearly fee of $368 US dollars after the trial is over plus GST. I had just signed up to a Shopify account and was referred to Auto DS by a successful influencer. I did not receive any email reminders at all to cancel or to provide alternative offers. Immediately after the 2 week period I got an email from Shopify stating there was a charge of $405 US dollars to my account and if I didn't pay, my account with Shopify would be eventually be locked. I have lodged a ticket and after emailing numerous people they have not answered my inquiry of whether I can be re-invoiced for the month (of which I am happy to pay) but have focused on changing the plan to a monthly deal and asking me to pay for the full year to claim a refund."
Opinion by Flamatech - same thing happened to me
Hi "BreezeBox Mini",
We’re sorry to hear that you weren’t satisfied with your experience.
We immediately took action and we managed to resolve the issue for you.
If you have any more concerns, please reach to us at dorina@autods.com
AutoDS Team
It's a terrible app all shipping times are ridiculous and make you pay $10 to get the winning products page. 0/10 would not recommend it.
Hi "My Store",
Thank you for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Please contact us at dorina@autods.com
AutoDS Team
AutoDS claims to have the capability to have mutliple store platforms working under your AutoDS account. This is definitely not true. In their instructional videos they are making false claims. We had a horrible customer service experience with Krissy and Kristine from AutoDS. Be careful when working with this company.
Hey "Aces Auto Direct",
AutoDS definitely can have multiple stores from different platforms as you want to have. However, Shopify doesn't allow paying through them for other platform's services. As for the Customer service - there was definitely a lack of communication with our service reps, which we will take care of. As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
WHY YOU CHARGE ME 565€ !!!! WHY YOU ARE NOT ALLOWED TO DO THIS
I WANT MY MONEY BACK WITHTIN 24h
Hi "My Store",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced.
Please contact us at dorina@autods.com so we can address your concern.
Waiting for your message!
AutoDS Team