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Erhebt Kosten, obwohl der Account und die App aus dem Shop gelöscht wurden
Hi "RacingFuse",
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns.
Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.
We look forward to hearing from you soon.
AutoDS Team
this app is very expensive for first timers. useless
Hi "All you need"!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns.
Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.
We look forward to hearing from you soon.
AutoDS Team
I bought a Auto DS Shopify Plan Import 200 for 200 products. However, I only import 18 listing and I can't import more. Turn out, they limit this plan to only 200 variants, not 200 listing. Everything this company mentioned are "Products" and "Listing" on their website. However, It was totally confusing because it was not correct as what they described.
https://help.autods.com/account-billing/autods-subscription-plans
"For example, you chose the starter 400 plan, so the maximum number of listings you can import to your store is 400, until you will upgrade your plan."
Hi "Niumcraft",
Thank you for sharing your feedback, and I’m sorry to hear about the confusion regarding our plans. We did attempt to contact you to clarify the details of your subscription and assist with your concern, but unfortunately, we never heard back.
If you decide to return to our platform, feel free to contact us directly, and we’d be happy to assist you with any further concerns or help you make the most out of our service.
Best regards,
The AutoDS Team
I wanted to give them a try to see if I liked autods better than dsers. I dont. Terrible customer support. I used an affiliate link that was supposed to give me access to sourcing products through them and I have not Been able to get anything to source for about a week now. Their customer support is extremely slow to reply it feels like they are just waiting for my trial to end so they can charge me. When I finally got a reply through email, they stated they would look into it but then right after sent me another email stating they have closed my ticket and to contact them again if I ever need their help yet they never fixed my issue in the first place.
Hi "ForeverMemora",
We’re sorry to hear that you weren’t satisfied with your experience.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
Looking forward to your reply!
We will be glad to help you with any concerns you have!
AutoDS Team
Super complicated and not user friendly.
Hi "Sternli Store"!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to help you with your onboarding.
Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.
We look forward to hearing from you soon.
AutoDS Team
I rarely write reviews, but my experience with AutoDS has been so frustrating that I feel compelled to warn others. After signing up for their service, I was shocked to find multiple charges on my credit card, far exceeding what I had agreed to pay. This was just the beginning of my nightmare.
When I tried to log in to my account to address this issue, I discovered, to my dismay, that I couldn't access my account at all. There was no explanation, no error message - just a blank screen that left me completely locked out. This was more than just an inconvenience; it was a complete blockade to resolving my billing issues.
But the real icing on the cake? Their customer service, or should I say, the lack thereof. I reached out multiple times through every channel I could find - email, phone, even their social media platforms. No response. It's as if they've simply vanished, leaving me with unauthorized charges and no way to contest them.
It's appalling to see a company operate with such disregard for its customers. The lack of transparency and accountability is shocking. I strongly advise anyone considering AutoDS to think twice. There are plenty of other services out there that respect and value their customers. Unfortunately, AutoDS is not one of them.
Rating: ⭐ (1/5 Stars) - And that's being generous.
Hi "DreamRail Puzzles",
We’re sorry to hear that you weren’t satisfied with your experience.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
We are looking forward to your response to help you!
AutoDS Team
Pricy and you don't get your money worth of services. You will almost not get any answers to your questions/concerns/issue. The only available type of customer service is via email and chat. The email will take over 24 hours even though they say you will get an answer within 24 hours. You will not get any help via chat; I actually don't believe those in the chat support even speak English. Worst customer service ever!! I want to stop my service but that also means I will lose all the products and the work I already did on my page. They know that and that's why they keep the terrible customer service.
Hi "ModBuy",
We’re sorry to hear that you weren’t satisfied with your experience.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
We are looking forward to your reply at dorina@autods.com
AutoDS Team
Their service never worked for me. I ordered and input $800 from paypal to my wallet balance. Despite being on chat support for hours and following all their steps, the orders stayed "in progress" for days. I ended having to cancel them and order them manually from various other sellers completely wasting my time and delaying my customers orders. Then the real nightmare began. I went on chat for hours, and opened up 4 separate tickets, was given several auto responses. All I wanted was refunds for my 3 separate paypal transactions. After days, they finally agreed to refund me, then kept 15% stating paypal keeps 15%. They stole my money and kept insisting paypal keeps 15% for refunds. I know this is a flat out lie since I obviously have refunded customers on paypal knowing they get the full refund. Also, they sent me two payments one in full, and one partial amount. When I did three separate paypal payments to them. If paypal really took 15%, I would've received three separate refunds with 15% removed, instead of one payment 100% refunded and one artbitrary amount. DO NOT USE this service. I wish I could give zero stars.
Hi "EDGE Mobility System",
We appreciate you sharing your feedback with us.
We sincerely apologize for any confusion or inconvenience you may have encountered. Our aim has always been to provide clarity and transparency regarding our services.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
We eagerly await your response.
AutoDS Team
The mentorship service is a (paid) joke (and a very bad one). Apparently, the mentors' main objective is to ensure that you don't ask many questions (only one per ticket, and you have to wait for the answer - sometimes two days before asking another). The interface isn't clear and the chat is absent. Very little is included in the subscription (you have to buy credits or options for almost everything). In short, a very expensive application that takes people for fools (in auto pilot). Just one question: why are they rated so highly?
Hi "KIT-KIT",
Thank you for your review.
We are very sad to hear about your experience with us.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
Waiting for your reply!
AutoDS Team
Very bad app also takes a lot of money hard to use and has a lot of bugs
Hi "Vorndo",
We’re sorry to hear about your experience with our app. We did reach out to assist you with your concerns, but unfortunately, we didn’t hear back from you before you decided to close your store.
If you open your store again or have questions about our app in the future, we’re here to help and would love the opportunity to support you.
Best regards,
The AutoDS Team