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It seemed like a good idea, but the product doesn't work correctly. There is no setup assistance, it demands a lot of busy work by the store owner and their customer service department is thoroughly confused.
They refuse to provide support via screen share to help with setup or anything else, even after upgrading to the mentor program. I still haven't spoken with a mentor in over two days, with one customer service rep telling me via email that I'm not signed up for a mentor program and another telling me I have mentor privileges but never made a ticket.
I've made two tickets, but they seem to be getting deleted by the rep who thinks I'm not authorized to have a mentor. This is the worst customer service I've encountered on Shopify thus far, and I experiment with many apps.
6/4/24 update: After I left a one-star review, the company offered me everything I wanted. I can't take them up on that because, after my experience with Auto-DS, I have lost all interest in trying again with them.
Now, they want me to delete or change my review. The rep who promised to make everything right is telling me that this review reflects on them personally. I don't want my star rating to compromise her job, so I've changed this to a 5-star review even though I would not try this company again.
Hi "Miracle Botanicals Essential Oils",
Thank you for updating your review🙏🏻
While we regret that we couldn't meet your expectations,
your feedback is invaluable to us,
and we'll use it to improve our services.
AutoDS Team
Excellent customer service!!! Made it easy for me to use
Hi "Vitalogik"!
Thank you so much for your review!
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them.
They are always here to solve any of your problems 🙂
Please feel free to contact us again if you need more help!
AutoDS Team
It was quick, easy, and allowed me to import things to Shopify in a timely fashion. Would 10/10 recommend for new dropshippers.
Hi "Mercwin",
We’re so happy to hear you had a great experience with AutoDS.
Your review made our day!
Our team will be happy to hear that their hard work has paid off!
Let us know if there’s anything we can do to serve you further.
AutoDS Team
I love the app, is very useful and for know im very happy with the results
Hi "Best Beast",
We’re so happy to hear you had a great experience with AutoDS.
Your review made our day!
Our team will be happy to hear that their hard work has paid off!
Let us know if there’s anything we can do to serve you further.
AutoDS Team
best ds i have worked with great shipping time frame zones faster than ailx and cjs
Hi "Lcauls Jewelry",
We’re so happy to hear you had a great experience with AutoDS.
Your review made our day!
Our team will be happy to hear that their hard work has paid off!
Let us know if there’s anything we can do to serve you further.
AutoDS Team
AutoDS has allowed me to easily set up my Shopify store, ultimately helping me increase my profits!
Hi "Freeze Mart",
We're thrilled to learn about your positive experience with AutoDS.
Your review truly brightened our day!
It's wonderful to know that our team's efforts have been appreciated.
Your feedback motivates us to continue delivering exceptional service.
If there's anything else we can assist you with, please don't hesitate to reach out.
AutoDS Team
its been a great help so far exited to see where this goes !
Hi "CozyNook Essential",
We’re so happy to hear you had a great experience with AutoDS.
Your review made our day!
Our team will be happy to hear that their hard work has paid off!
Let us know if there’s anything we can do to serve you further.
AutoDS Team
fantastic app, save time and money
Hi "NEESTEC",
We’re so happy to hear you had a great experience with AutoDS.
Your review made our day!
Our team will be happy to hear that their hard work has paid off!
Let us know if there’s anything we can do to serve you further.
AutoDS Team
It's a really good app, especially because you can build your own store with Ai in a few seconds.
Hi “Trendomony”!
Thank you for sharing your experience with us - it's much appreciated!
We are so glad to hear that you are enjoying our Interface and our features such as the Build Your Store!
We will keep on improving our tool and implant new features for our precious customers!
Thanks again for supporting our business, it truly means a lot to our team!
AutoDS Team
Very professional! I highly recommend it.
Hi "Blanditia",
We’re so happy to hear you had a great experience with AutoDS.
Your review made our day!
Our team will be happy to hear that their hard work has paid off!
Let us know if there’s anything we can do to serve you further.
AutoDS Team