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1) It says 7-day free trial but app doesn't prompt you to activate this feature. Very miss leading.
I am not paying $150+ and additional one time fees without seeing whether app works on my site or not.
2) App itself seems not very user friendly, very difficult to navigate.
3) I can't find what I need to do unless i stop and read every single unnecessary tabs and columns. (while trying to avoid all "subscribe, must subscribe, this feature premium only, get now..." notifications pops everywhere...)
4) Works very slow, sometimes freezes and you have to close the windows and log in to your shopify again (I have 2018 iMac , 256mps internet)
5) Finally I was able to add a rule to test it and waited 20 minutes, still n change.
6) I don't think this worth it.
Will update again for good or bad...
Hi, thanks for the feedback.
1) When you install the app, the app is free. The 7-day free trial only starts when you enable a paid subscription (monthly or yearly plan). If you need more than 7 days to test and see if the app works for your needs, contact us.
2 & 3) We're always trying to improve the admin screens, with the addition of new features it can get crowded. The main navigation is by clicking on the badges/icons in the header. We're adding a step-by-step tutorial this week admin side to make it clearer.
4) Could you explain to us step-by-step please what you did to make it freeze? This should happen. If you take the time to send us an email to support@tabarnapp.com, that would be very appreciated.
5) If you create a discount rule (basic or advanced), you first need to activate a subscription and therefore the 7-day free trial at the same time.
6) If you explain to us your use case, we can guide you through if it's worth for your needs or not.
We searched for an app that could combine 2 different discounts on Shopify - because in Germany we have for 6 months a VAT deduction - plus our summersales. So we tried this app and it doesn't do the job at all. Besides its very complicated to set up. We tried another app that works fantastically.
Thanks for the feedback about our app, I'm sorry for the issues you encountered. May I ask you what wasn't working, or what was complicated to set up? I'm simply trying to improve the product and avoid such bad experience for other Shopify merchants.
About the fact it's not able to apply 2 discounts per order, indeed it's not possible to achieve that using discount codes. Did you see in our app listing that we said otherwise? If so, please tell me and we'll adjust its content. For example, in the tagline under the app name, it says "Customers get the best one", meaning only one discount per order is allowed by Shopify.
That being said, applying multiple discounts is achievable using our Smart Deal codes, which encapsulate multiple discounts into one code. And it's also possible to apply it automatically, using a rule.
I understand that it's frustrating searching an app for 2 hours, trying it and not being able to set it up. I'm sorry for that, truly, though we would have loved to have the chance to app if you would have contacted us.
No worry, you won't get charged, you only had the app installed for an hour or so, therefore you were still in your free trial period.
I installed this app to try free trial. I didn’t find what I was looking for and uninstalled it before it expired. But they ended up charging me and now they don’t even care to respond to my and Shopify agent’s email requesting a refund.
*Update 10/27/2020: the refund is being processed by Shopify*
Hi, I can see that you've first installed the app on September 21st and our script made a charge on September 30th, which happens to be after the 7-day trial ended.
I didn't and still don't see the email from your store 홈쇼핑월드 nor from Shopify agent. Could you email us to support@tabarnapp.com? We'll authorize the refund for sure, no worry.
This app used to have some functionality to it. Last time I used it the free version has everything paywalled forcing you to upgrade to premium in order to use even the basic rules. Don't waste your time with this app.
Hi, thanks for the feedback. The free part of the app is the discount links feature. We've made it clearer using badges to visually show what you can/cannot access with the free plan. The discount rules (basic or advanced) are part of the paid subscription, indeed.
Probably worth waiting another week or two to see the new pricing and what else is on offer, very good support however.
Hi, you are right, our plans might be confusing. That's why we're launching next week (first week of April 2019) a badge system to clearly and visually display the enabled features and the current/active subscription plan.
To answer your review, the free plan, like stated in the app listing > pricing section, include the "Discount Links". The premium version is required to access all the other features, and some features have a one-time payment as well: Basic & Advanced Discount Rules, the Pre-filled Carts, the Free Gifts, the Savings Display (active discount display).
You do not get all functionality for the monthly price, some aspects needs to be purchased separately which is not mentioned anywhere on shopify apps page.
Hi, thanks for the feedback. For the Black Friday sale ($5/mo off), we've edited the app listing page and you are right, some features requiring a one-time fee like Smart Deals and Gift extras were removed from the Shopify app listing page, for the sake of simplicity and limitation in number of characters by Shopify. We will add them back. They aren't hidden fees, though, as they are clearly identified inside the app (on the first page when you install the app and inside each screen where these features appear) and on our website as well.
The "free" plan content would indicate that basic rules for discounts would be available. They are not. I realize I shouldn't complain about anything provided for free, but I wasted 40 minutes trying to figure out what I was missing.
Hi Eva, sorry for the confusion about our pricing. Could you point where you saw the Basic rules were included in the free version of the app? We'll change this to avoid mistakenly misguide other people like you.
In about 2 weeks from now, we'll simplify our pricing to avoid such confusion.
Hi Renso Foods and team!
Thank you for taking the time to leave us a review. Can you please tell us more about your experience with our app? Is there anything in specific that you think needs to be improved in order for us to provide you with a better experience?
We hope to hear from you soon!
Thank you for the 5-star review MaChii Tea and team! Your support for our app is highly appreciated.
Please let us know if there's anything else we can help you with!
Hi there! We've tried to reach out to you several times over the past few weeks to get more information about the problems you're facing with our app, but we don't seem to be able to make contact. If you're open to it, I'd love to set up a call to chat about the issues you've experienced with ADU. Please let me know!
Best,
Hannes Bez | Director of Customer Experience