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I am still trying to get comfortable with the app and making a few errors. There is a lot to get familiar with but think that my ability to work with the functionality of the app will get better. Some of the functionality was not working on my side and support needed to assist. Support is great and helps a lot.
I am glad to know that you are happy with the customer service support.
Your feedback has been registered. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Rupam Sarma Tamuli
Team Automizely
Very easy to use and customer support is quick and great! They have awesome templates & the app is easy to navigate. Highly recommend
I recently installed this app after trying many options to drive social proof and sales signals to customers who visit the store. Firstly, I still cant get over the fact that this app is FREE! I was already using Aftership from Automizely and was quite satisfied with it so went ahead with trying this and it's absolutely amazing that it offers features that many of the paid products were lacking. The interface is intuitive, the popups and countdown timers merge right in with my theme and it works like a breeze. I'm yet to fully explore the potential but as of now, its all amazing! Support is prompt and very responsive too.
Installed the app for pop ups. So far it looks good! Asked to have Automizely branding removed and had it removed quickly.
I just started using this app, so far it looks good. I haven't had a real chance yet to see how everything works.
I used this app for my popup campaign and it was easy to create and design. The help team was also great in helping me solve any problems I had. Very quick response.
Amazing products and great customer service and support!
This app does not work properly and support is absolutely horrible. Trust me, find a different app. Shopify, you also get a poor rating for forcing me to give a min 100 words to give this review.
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
Regards,
Team Automizely
This is a really great app and the support is amazing and quick! I use many of the tools for my site and have been looking for such an app lately.
I just started using this up and tried to make "newsletter" and "follow-up email". It is quite easy to make both emails. However, setting up was a liitle bit tricky since I'm not very knowledgable of technology. I asked the support a couple of times since I couldn't understand "DNS setting" part. The support people were very helpful and showed me step by step. Thank you, Abishek (spell?).
Thank you for the valuable feedback. We will definitely work on the suggestion to include more supportive videos on DNS setup.
The complete help article can be referred to here https://support-marketing.automizely.com/en/article/verify-sending-domain-for-email-notifications-hs9a6g/
Do let us know if you have any other queries or feedback for us. We are available 24X7 via the chat option on your account.
Kind regards
Mudit
Automizely