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I use this app from Feb.12th and delete on Apr.7th, I send feedback and
pictures to them and after they send a email to ask my email address, nobody give me the answer about my questions for a week, whatever I say nobody give me the feedback.
I delete this app but still paying for them, the payment didn't not stop.
Dear Customer,
We apologize for the delayed response you received on email.
We understand that you were charged after you cancelled your subscription, and hope to address the issue.
You have upgraded the subscription twice after the billing cycle on 5-Apr & 7-Apr before you cancelled the subscription which is why these were added to your bill as per Shopify's App Charges policy.
Once an app is uninstalled or subscription cancelled, AfterShip complies with Shopify's terms and does not bill customers from the next billing cycle.
We have also responded to the email you have sent explaining the charges further.
Regards
Philips Tourangbam
AfterShip
Really great App with superb customization options and a very smooth onboarding process. Would recommend and am looking forward to seeing the results.
Help me with an issue i couldn't solve in a very quick fashion . they do great work highly recommended
very high end software with more than phenomenal assistance
good tools
AfterShip Personalization has worked wonders for our business! It's changing the game on how we enhance our customers' experience!
Easy to setup, currently on free trial. Will see if it works.
Really nice app for upsell and cross sell in the cart, during checkout and post-checkout. One of the few apps taking advantage of the new Shopify Cart Customizations. Their customer support is also top notch. I have requested features that they have quickly built for our team such as the ability to add a message banner into the checkout page. Would highly recommend.
Leicht einzurichten, übersichtlich und sehr funktional. Wir sind sehr zufrieden bislang.
Amazing customer service. The app has already increased AOV and I'm yet to try out everything. Had a technical issue but thats now been resolved without any fuss. Would recommend.