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The costumer service is 5 I really recommend! Thank you for all the help you have given me so far!
Easy to use. Accurate information.
this app has been installed and is coming up with a blank screen, been over a week waiting to get any help from developer
We are truly sorry to hear about the frustration you’ve experienced with our app as it is showing blank screen whenever you are trying to access the account.
Please know that we are committed to resolving these issues and ensuring a smooth, reliable experience moving forward. We’d like to offer you our dedicated assistance, and we would appreciate the opportunity to connect directly with you.
Would you be available for a call at your convenience, so we can address your concerns in detail and work towards a solution?
Our goal is to make sure your experience reflects the trust you’ve placed in us.
Please reply with a time that suits you, and we’ll arrange the call right away. Thank you for giving us the chance to make things right.
With sincere apologies and gratitude for your feedback.
Aftership Feed has worked flawlessly for the first year. I was going thru the re-authorization process and needed to contact support. Support was very helpful and resolved my issue and helped me go thru the correct process to complete the re-authorization.
I would recommend AfterShip to others because their service is awesome.
simply amazing!
Kumar is amazing
Prabha was brilliant, very knowledgeable with her work. I had a great experience. Thank you
Aditya is just the best i have ever come across in helping me with the problem Aftership made me went through. Thanks alot Aditya
Thanks for your valuable feedback. We are pleased to know that you love our app and happy with our customer support.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support+feed@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
very good
Thank you so much!!!!
Wonderfull , works like a boos!
The app needs a few bugs fixed but overall a great tool. I was having issues with my TikTok Shop syncing with Aftership. I deleted Items from my TikTok but the items were still Live via Aftership. This caused issues with product syncing and allowed customer to still purchased items that were removed. Kumar with Aftership took time to help me reset my account and now things are properly synced so far.
Thank you for your feedback and for sharing your experience.
We’re glad to hear that Kumar was able to assist you in resolving the syncing issues with your TikTok Shop. We apologize for the inconvenience caused and appreciate your patience.
We’re actively working on fixing the bugs you mentioned to enhance the app’s performance. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support+feed@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Jai. Great support
helped in 10 min he is awesome
good guy waited for me
Jai was the most helpful and patient customer service agent I've ever dealt with. In 5 minutes he solved what I couldn't in 2 hours. THANK YOU!!!!
Jai helped me so much when I wrote in! He must have spent almost an hour with me answering question after question, he was patient and pleasant the entire time and found every answer I needed! 10/10 customer service!
jai very good agent, helped solve my problem
I love AfterShip, they have great customer service, the agents are very friendly knowledgeable, and helpful, especially Pooja, she makes AfterShip so much better. keep up the great work!
Great assistance from Ayushi. App works great and customer service is amazing
Kumar was great. After spending countless hours going back and forth between shopify, tiktok, my supplier, and Aftership, Kumar was the only one who was able to help me get past hours and hours and hours of frustration. The team at tiktok was useless, thank goodness for Kumar;.
Great CS, the guys there helped me couple of times and solved all the issues, definitely recommend the app!
This app is really proving to save me a ton of manual work! Navigating the site takes a minute to learn but a quick live chat feed has proven to be priceless! They answered every question that I had as well as scheduled a time to discuss what else the app can do for my business. If you just found the app...you are in luck! If you have been using it a while be thankful you found this little gem as it is definitely a time saver! The live chat help feature has me floored as it is a real person on the other end, not your usual bot!
Love the feed back and help! Sedhan was very helpful a patience with me!
Aditya was very helpful and asked me all the necessary questions to understand my problem. Fortunately, it was a simple problem and he knew right away the issue. Also, I had additional questions and he answered all of them with full understanding of everything. Thank you again!
Fantastic support. She was very thorough and even offered to do live support via screenshare. I learnt so much in a short amount of time. Thank you so much. Great Job!!
Karan as the GREATEST!!! He helped through the entire process for hours great assistance great person highly recommend thanks so much!!!!!
Sadhan very helpful customer support. Helped me so fast through chat.
Karan answered my questions clearly and straight to the point. Really helpful. Satisfied customer.
Karan really helped me with linking my products he was patient, and easy to work with. I was ready to uninstall the app until he helped me
I have the best customer service experience with Jai. He was so fast and polite and resolved my issue immediately.
Also, this makes using your TikTok Shop an instant success. So much easier than going it alone!
I had issues connecting my store, however Karan helped me in less than 10 minutes and everything worked after that. Thanks Karan! "not a fake review"
confusing at first but we managed to solve the issue
We greatly appreciate your feedback, and we're glad to hear that you were able to resolve the issue.
If you are still facing any issues or have any further questions, please don't hesitate to let us know and I have noticed you have successfully placed 2 orders and they're synced too.
To ensure a seamless onboarding experience, we can schedule a call at your convenience.
During this call, we can address any remaining concerns and guide you through the app's functionalities to ensure you get the most out of it. Please let us know your availability and preferred time slot or you can block our calendar here:https://calendly.com/aftership-feed/aftership-feed-support?preview_source=et_card&month=2024-06&date=2024-06-11
We value your feedback and are dedicated to enhancing our app to meet all your requirements. If there's anything specific you would like to discuss or areas where you feel we can improve, please feel free to share your thoughts with us.
We look forward to your updated review and sincerely hope that your experience with us becomes worth a 5-star rating.
Deep's Goated
parbah was excellent help very paitent, fixed and explained everything to me!!!!
Solved the problem :)
Excellent assistance, walked me through entire process
Yes excellent customer service by Karan
Great. Ayushi was a big help and resolved my issue very fast.
I am a new business owner, meaning that I am going through a lot of issues and challenges, however, AfterShip Feed Support is extremely helpful. The AfterShip Feed Team has been instrumental in synchronizing the products from our store to TikTok, ensuring a seamless and efficient integration. Their expertise has significantly streamlined our operations, allowing us to reach a wider audience on the platform. Additionally, they are providing ongoing assistance with other issues we are encountering, demonstrating their commitment to exceptional support and service.
Sincerely, MAXPRESS.
Kumar was amazing! He helped me out when I most needed, I was so confusing syncing my products to TikTok and he helped me!
Ayushi and the AfterShip team are top notch, super helpful and quick to respond and help resolve any questions or concerns. I'd give them 10 stars if I could and maybe a night out on the town who knows. I appreciate the service y'all provide thank you.
good service
Great help
good
good communication, karan