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Customer Service is excellent. It's improving, but still not very intuitive for set up.
Thank you for taking the time to provide your feedback. We’re thrilled to hear that you found our customer service to be excellent.
We understand that the setup process can be more intuitive, and we're actively working on improvements in that area. Your insights are invaluable in helping us enhance our services.
We're here to assist you every step of the way and ensure that your experience with our app is smooth and enjoyable. One of our experts has sent you an email so we can join you for a screen share meeting to demonstrate our application.
If you encounter any difficulties during the setup process or have any questions, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com
We look forward to your updated review and sincerely hope that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I had some issues connecting our TikTok account and I contacted customer support. Sadhan connected with me and helped me through the entire process. He made sure that we sorted out every problem together. #1 customer support I have received from any Shopify app!
Prabha was very knowledgeable and resolved my issue very fast!
What truly sets Aftership apart is its exceptional customer support. Ayushi and the team behind Aftership are absolute rockstars. They're responsive, knowledgeable, and always go above and beyond to ensure that my shipping needs are met. Whether it's troubleshooting a technical issue or offering personalized advice on optimizing my shipping strategy, Ayushi is there every step of the way.
Very resposive and helpful!
Kumar was great. After spending countless hours going back and forth between shopify, tiktok, my supplier, and Aftership, Kumar was the only one who was able to help me get past hours and hours and hours of frustration. The team at tiktok was useless, thank goodness for Kumar;.
It was easy and smooth not as fast but really nice
Thank you for your feedback. We're delighted to hear that you found it easy and smooth to use, even though it wasn't as fast as you expected.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Quick and effective communication. Resolved the issue.
Pooja was so helpful in resolving my issues with syncing my products! thank you guys for your help and quick chat responses :)
Great app. Helped me to sync my Shopify products to my TikTok shop, thereby bringing my products to a greater audience.
Karan has also been fantastic in helping me sort the technical issues I faced whilst trying to sync the products.