AfterShip for TikTok Shop
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Great customer service! Kumar helped me with all aspects of setup - it was a fantastic experience!
Aditya from AfterShip was fantastic throughout the entire onboarding process. He helped me set up my account smoothly and made sure every step was clear and easy to follow. His professionalism, patience, and thorough guidance made the experience seamless. Highly recommend working with him if you're getting started with AfterShip!
great customer service. Kumar responded quickly and answered my questions.
Jai was helpful and addressed all issues
The aftership team is one of the best out there. The apps works wonderfully and their team is fully responsive and up to help you solve any issue promptly and efficiently at any time.
Excellent assistance from Jai for some setup issues, thanks :)
Great service, I prefer over TikTok shop shopify app. Customer support is free and 1 click away, 24/7, 2 minute response time (MAX). Aditya's (agent) helped me more than I could try to describe.
Aftership trick you into signing up to all their apps and their chat function doesn’t work unless you then sign up to TikTok. I’ve messaged and they still wont refund me, just have a load of auto generated responses.
Hello Medicus Team,
I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help.
I want to assure you that our applications are independent of each other and can be used on their own. Our chat support also works from the admin panel of all our products and can assure you that to chat with our support team, you do not need to connect or sign up on TikTok.
As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section.
We've emailed you with the details and would love to set up a call to help address the issue.
Regards
Philips
Team AfterShip
Charged £200 for 1 month with ZERO orders! Refusing to give a refund. Will be going elsewhere.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
Regarding the unused quota on your recent plan purchase. I would like to inform you that when you opt for a plan, you are charged as per the pricing of the app.
We highly value your business and have sent you an email with additional details.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
Quick and effective communication. Resolved the issue.
