Avada Email Marketing & SMS

Prakash was excellent, answered my chat so quick, and dealt with my issue easily and with lots of screenshots, to guide me along. I really like this app, it is A LOT easier to use and navigate, than the last (3 or 4) email marketing apps I have utilized. Don't hesitate to try it out, the customer service, price and app are excellent.

I have just downloaded the app today to trial so I can't comment just yet on the functions however I can on the staff member who has been assisting me.
Hana from Avada has been amazing and very patient with helping me set all the features and I am excited to see the app in action.

Easy to us, and very user-friendly, highly recommended app, customer service is epic super fast and understanding.

After installing the app, I reached out to their support to get help with some points and they were very helpful and after every question they answered they directly asked me to leave a review. Which I refused until I complete using the app. The app has rich functions and solves many issues I have but after few weeks every time I contact their support for a simple question they just ignore it and keep me waiting . Now while I'm writing this reviews chatting with Emily and asked her how long does it take to approve Whatsapp API access? simple question right? until now I'm waiting around 5 minutes for her to answer me and tell me: "About that part, I need to check with my developer" it seems to me a very long time to wait around 5 minutes to get that simple answer. Last week I chatted with Hakeem from their support and asked him for how to add an abandoned product URL to the SMS messages and he left me waiting for over 10 minutes! it seems to be very rude and unprofessional behavior from their support. Hope a supervisor will see this review and do some steps to correct this and make the representatives answer questions in a timely manner.

The customer service is super helpful. Abby has been helping me to create a form and set-up the email automation. The support has made the process really easy.

im still being charged and i uninstalled, i need help with this...........................................

Such great support! I've been so impressed with the support people on my chat Jasmine & Candace! They have helped me get the most out of this app! The app itself is looking to be everything I was looking for. Thankyou

Rainy gave me great customer service, I would recommend the services to others and its user friendly

I absolutely recommend avada! Great products to streamline your business and get you off on the right foot. The Chat feature is my favorite feature, having someone like Juliana who was amazing by the way, to guide you and answer questions is PRICELESS!!!

J'utilise cette application pour des relances mails, les relance sms sont payantes (1€ par sms) bien trop cher à ce niveau du coup.