Avada Email Marketing & SMS

My issue was resolved quickly. Jasmine, the customer service agent, and Tony, the developer, were both great! Thanks!! I also was helped by Prakash and he was great too.

Hana from the live support was very helpful. Sorted out the needs in a minute. Great app & customer support.

This app makes it very easy to set up and customise marketing emails for your website. Customer service is always there for you when you need them! Thank you!

Quick support. Solved an issue in minutes. the issue was pop up. Now it is showing perfect Thanks, Esther

Liz is incredible! One thing i love about avada, is it isn't so complicated to use- also, pop up's sync with your own site font! so many great features on this. I didn't like the other apps out there because they were too complicated to use.

Their customer care team is fast and efficient. Agent Jasmine, resolved my issue quickly and effectively.

Jasmine was very quick to respond and helpful in getting the AVA branding removed ASAP from my marketing emails. Unfortunately, my email server (gmail) identified their test emails as spam, which made me concerned about the effectiveness of this app in the future. Jasmine was quick to help and test the website from her end to confirm her email server was not identifying my email as spam. We found out that this occurred because both the sending and receiving email were from the same address, so this should not happen in a real environment.

Im just new so not sure about the performance of the app, however super customer service from Candace!!!! Just what you need as being new apps can be difficult to navage at the start.

Its a little difficult to get the hang of since the workflows have a lot of terminology that can be confusing, but the support was very helpful. I worked with Esther in the chat and she was able to fix some issues I had and help with with work arounds. All in all I think there are some improvements that can be made, but the value is there and the price is right so I like this app so far!

This app is undoubtedly the best all-in-one marketing tool I've come across in the last 3 years of running an online business and I have used several of them, mostly using Mailchimp up until now, and this app is leaps ahead in terms of its functionality, built it ready to go flows and SMS. Also, the customer support received by Jasmine was 10/10 she has amazing and is a real asset. So far I'm very happy with everything.