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Lydia was very helpful, patient and was eager and willing to help me resolve my problems. she was so helpful
Quick and helpful support by hana
Audrey and Abby are super helpful, they respond quickly and help with all sorts of customisations. Thank you!
Scam!
They promise you "unlimited contacts and emails" for $16 plan or at least what they state. BUT it is only when you install their app you will see that it is not unlimited, but in fact is very well limited to only 500 contacts...
Reporting them to Shopify for NAD
Hi there,
We're sorry to hear about your dissatisfaction with our pricing structure and any confusion it may have caused. We want to clarify how our pricing works and address your concerns directly.
Our Pro plan, priced at $16 per month, includes services for up to 500 contacts and allows for 12,000 email sends per month. While the phrase "unlimited contacts and emails sent" might be misleading, it refers to the fact that you can add as many contacts and send as many emails as you need, but additional fees apply once you exceed the included 500 contacts and 12,000 email sends. For more detailed information, please visit the following link: https://avada.io/pricing/.
We apologize for any inconvenience this misunderstanding may have caused and appreciate your feedback. If you have any further questions or need more clarification, please do not hesitate to contact us.
Best regards,
Avada Support Team
very nice platform and very quick support! Hana was very kind and this is a great app!
Excelente atencion al cliente, Hana me ayudo y estuvo al pendiente en todo momento
The App is Fantastic, I had some difficulties but Liz was able to guide me through. Kudos to her.
Thanks for the help with importing contacts Esther.
Tiana was a wonderful help. I recommend the chat service.
The support is fantastic, I will recommend it.