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Prompt response and fantastic support by Tiana and Maison.
TIANA VON AVADA IST SUPER!
Great support provided by Linda & Avada Team.
I had an outstanding experience with the support team! Mia and Technician Toby were both incredibly helpful and professional. Mia guided me through the application with clear and concise explanations, making everything easy to understand. When I encountered a technical issue, Technician Toby stepped in and resolved it swiftly with his impressive expertise. Their combined efforts made my experience seamless. I highly recommend their exceptional service!
very good app for what it does
Okay, after a bad experience, they managed to help me in no time, so I'm changing my comment here. great and fast service by Tiana. Now my customers are able to see there invoices. thanks for helping!
Dear Realifestore store owner,
Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction. At Avada, we strive to offer extensive support hours, with our technical support available from 8 AM to 2 AM (GMT +7) on weekdays and until midnight on weekends, while our customer support team is accessible 24/7 to address non-technical issues. We aim to cover as many hours as possible to effectively support our diverse customer base.
We understand that there may still be instances where our availability might not meet everyone's needs, and we are continually working on improving our services. If you're willing, we would appreciate another opportunity to demonstrate the value of our app. We are committed to providing a positive experience and would like to invite you to reinstall the app so we can assist you further.
Your feedback is crucial in helping us improve, and we hope to have the chance to better serve you in the future.
Warm regards,
Esther - Customer Success Lead
Good app! Thanks to Abby for helping me set up the app
Die App erleichtert einem die Arbeit und sollte man Probleme haben ist der Support sehr hilfsbereit. Besonders Mia Technician Maison hat uns persönlich sehr weitergeholfen!
Application utile. très bon support surtout avec Tiana qui a su répondre à mes préoccupations et me guider étape par étape. Merci encore
Mia and Technician Maison ,they solved my problems very quickly and very polite.