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Tony from support team was very helpful and helped me a lot, i was searching variables list, he helped me in that.
J'adore cette appli pour faire de belle facture avec mon numero de tps tvq pour mes clients ! merci ! :)
Mon expérience avec le support en ligne a été très satisfaisant dès le premier contact. La personne a été charmante et compétente ! J'ai rencontré en souci à cause de mon navigateur, et Liz, du support a été très efficace et a trouvé la solution rapidement ;-). L'appli à l'air d'être pratique, je suis satisfaite de ma première prise en main.
Good app....................... Nice templates, themes, contents etc.. I received great support by Hana.
Prakash from Avada support is a great consultant, he helped me very quickly and answered all my questions
Ik heb een proefperiode voor deze app afgesloten, maar deze na een paar dagen stopgezet. Ondanks dat ik op het einde van de periode zeer goed ben geholpen door medewerkster Rainy, werk ik niet meer met deze app om de volgende redenen: - support alleen per email bereikbaar. (In de periode van implementatie is dat niet wenselijk).
- trage reactie van support (ingegeven door mondiale tijdzones)
- onvoldoende antwoord op mijn implementatie vragen - begeleidende email is niet naar eigen inzicht in te regelen: zo is het niet mogelijk om paragrafen te creëren, alle tekst wordt 'plat' achter elkaar weergegeven.
Hi Koen,
Rainy here from AVADA support.
First of all, I am sorry for the experience you've gone through. Maybe our support member misunderstood your questions so she couldn't explain it well.
About the test email you sent, it is in our default language. If you choose the language of email the same as billing language, then when sending out real email (you can place draft order to check this), it will show the correct language as you set up. So basically there is no issue here.
Next, you want to edit the email template more flexibly, right? I am sorry currently we support basic template editor. For more powerful email editor tool (like drag/drop or HTML), we suggest you integrate with AVADA Marketing Automation app. This app will handle all automation and marketing emails for you, include PDF invoice emails.
Please help me check your mailbox so that I can assist you better.
Best,
Rainy from AVADA
Awesome app very easy to use we implemented it on our site www.maskcoronavirus.co.uk and the invoices look great. This app makes it very easy to customise the look and feel of the packing slip.
Good app for invoices. Easy to set up. Amazing support. Abby helped me resolve a few issues real quick. More options to change the automated email design would have been 5 stars.
Very happy with the team and Roger, Solved my issues instantly. This App saved my time and hard work a lot.
AVADA really makes perfect apps for me! I have another apps from AVADA (paid and free versions)
Free version is already awesome, support is really fast and helpful.
Recommended!