Avada SEO Image Optimizer

Hi,
Thank you so much for your thoughtful feedback on our app as it helps us improve the app better for you and other users. On behalf of our team, I am sincerely sorry for the inconvenience you experienced when using our app!

Before you uninstall the app, you can definitely remove all our app assets from your shop automatically here:
https://prnt.sc/1sfRxkFlfpYy

You can also manually remove app assets by following our instruction:
https://help.avada.app/seo/what-do-i-need-to-do-after-uninstalling-seo-app/

There are cases when most SEO apps are uninstalled, the app can't auto-remove its code snippet because it no longer has access to your theme files. Like other SEO apps, after being uninstalled, the code still remains on your website because of some features like meta tags or structured data which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.

We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.

Best regards,
Avada Support Team

Dear Aziz,

I'm sorry that the app doesn't deliver to your satisfaction.

I would greatly appreciate any specific feedback you can provide on what aspects of the app did not meet your expectations or areas where you believe improvements could be made. Your insights are invaluable to us as we strive to enhance our services.

Additionally, we have applied a credit of $990.00 to cover the app charge on your pending invoice, as you can see in your account. Could you please confirm if you have received the app credit successfully?

Thank you for your cooperation, and we look forward to hearing from you soon.

Best regards,
Esther - Customer Success Lead