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I uninstalled the theme because this app caused the theme to crash.
Numerous .aio files need to be removed and code modified after uninstallation.
Hi,
This is Daisy, your account manager at AVADA. I am writing this email to follow up on your 1 star- experience with our SEO Suite app.
First of all, I am so sorry to hear that you can not use our app any more because of the crash. We never want this to happen to you and will do everything we can to bring everything back to its original version.
There is an function to auto remove code before uninstallation. Please click on this button to remove all app code before you uninstall the app (https://prnt.sc/CgHYCvXM6SJm)
We are working hard to reproduce the issue and really need your cooperation to figure out what was wrong.
At AVADA, we want nothing more than your success and satisfaction. Please check your mailbox for further update.
Thank you
Daisy
Installed this app based on the reviews, and had performance issues in GTMetrix. After working with their developer, they helped out figure out another app was causing the slowdown. Although we are not using their app for now, I can recommend their team for being very responsive and helping us troubleshoot performance issues.
Hi,
Rainy here from AVADA. We are so sorry to hear your issue. I shoot you an email to help you clean all codes entirely and also find out roots and solutions for your store speed as well as GTMetric score.
Kindly check your inbox and we can sort out the problem as soon as possible!
Thank you,
Rainy
It helps a lot got to know about the additional tool to make the user experience better. it not only help new pages but also existing ones
A big Thanks for Esther and Tony, very receptive support, my problem was fixed in 5 minutes. And mobile performance was 10 now is 56. Good job!
Sitemap doesn't work. they don't fix anything. they say they are sending to support to fix and don't do anything. Its been four days. a complete waste of time and insult. Horrible !!!!!!!! Insulting to not even email an update.
Hello
We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.
I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code.
Many thanks for your collaboration and we hope to sort it out for you soon
Best regards,
Avada Support Team
Muito bom, suporte eficiente e rápidos.
Obrigado Hana. Estou super satisfeito com o aplicativo, gratidão
Marcus was great at assisting me with speeding up my website. The customer service is responsive and quick.
This app is really great, Prakash was very helpful to speed up my site. Very easy to use and configure
Prakash is the best! Helped me so much with my store improving speed and this app made my store integration much more professional!
Jasmine done a great join helping out with issue tendered. Thanks so much Jasmine, will definitely reach out if I need more help