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Dear Aziz,
I'm sorry that the app doesn't deliver to your satisfaction.
I would greatly appreciate any specific feedback you can provide on what aspects of the app did not meet your expectations or areas where you believe improvements could be made. Your insights are invaluable to us as we strive to enhance our services.
Additionally, we have applied a credit of $990.00 to cover the app charge on your pending invoice, as you can see in your account. Could you please confirm if you have received the app credit successfully?
Thank you for your cooperation, and we look forward to hearing from you soon.
Best regards,
Esther - Customer Success Lead