Avada SEO Image Optimizer
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I have tried installing this app twice on my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app. And even more, it actually affect my customer experience since it throws up a "google-site-verification"string onto all of my webpages, in clear view of my customers. No matter what we have tried, we cannot get rid of it. And I do not even understand why it is there in the first place since my site is verified through GTM, GA and html tag. So why this string for a totally unnecessary html file verification? And how do we get rid of this eyesore? And how do we get rid of the at least 10 snippet files still kicking around without impacting our store? Plus how do I know that there is not any redundant code embedded in other parts of my code, creating the issues that I face? NOT GOOD!
avada-gtm-body.liquid
avada-gtm-head.liquid
avada-seo-meta.liquid
avada-seo.liquid
avada-seo-other.liquid
avada-seo-redirect.liquid
avada-seo-site.liquid
avada-seo-social.liquid
avada-seo-status.liquid
avada-seo-structured.liquid
Hello,
We are sincerly sorry to hear that you do have a good experience with our app. We know that it must not have happened before!
We appreciate if you could let us a chance to troubleshoot it. As you spent time and effort on our app, I believe that you want it can run properly on your site without any problems just like we do.
We have sent you a follow-up email with a detailed answer and proper solutions upon your issue. Please kindly help me check your email to get an update from us.
Again, your honest feedback is so important to us. We are trying our best to improve our service and support you as promised.
Best regards,
Daisy from AVADA Support Team
falei com a Hana e foi top muito satisfeito com o suporte top mesmo.
I was supported by Ms. Emly. She was Very good super fast. quick service. I am very happy with Avada.
Easy tool to optimize website.
Even Support team (Hana) tested my website to crawl speed up site, before subscribe it. It was great support to show me real time speed up webpage. Thanks for that. Just few click make improve speed up websit so easily without complicate any code knowledge.
Not at all helpful. Decreased the speed score & even the basic things are under pro plan which is not at all good for starting stores
Hi,
Firstly, we would like to take responsibility for the experience you had with our app.
First and foremost, I would like to extend my sincere apologies for any inconvenience you encountered while using our app. We noticed that you installed our app but quickly had a negative experience. Since we have not had the opportunity to communicate with you before, I would like to suggest a discussion to assist you in optimizing your website's speed and gain a better understanding of your specific requirements.
We have sent you a follow up email with details. Could you please check your emailbox and get back to us whenever you are available?
Your business with Avada is greatly appreciated. We are always there for you to assist you anytime you need us.
We are looking forward to hearing from you soon
Best regards,
Avada Support Team
Great customer service with fast and pragmatic response. A special thank you to Lydia for the help with our website.
I have just used this app. All looks good. My shop is brand new. I will add further comments in the near future
This app does everything other app does and additionally helps to automatically reduce image size for free! Best App ever!!!
Ho usato questa app per ottimizzare la foto nel mio store e migliorare la seo. Ottima, la consiglio.
A few days after installation and activation, my store speed started to fall under average. I followed the removal steps hoping to restore my store speed to before but to no avail :( Unfortunately, it doesn't seem to work for everyone.
Hi there,
I am Daisy from AVADA Team. I am reaching out to you today regarding the speed issue mentioned in your recent review of our SEO Suite app.
Firstly, I am deeply sorry to hear that your store speed started to fall under average after installing our app!
Secondly, since have not had a chance to communicate before. Would you be willing to give us more opportunities to help you improve the situation? We are very grateful for that!
To help us check this issue better, could you please let me know:
- Your speed score before and after SEO Suite installation?
- How do you measure the speed score?
- Have you installed any other new apps at the same time with SEO Suite?
Any details would be very helpful! We will try our best to help you revise the speed as it used to be.
I am looking forward to hearing from you soon
Thank you!
Daisy