Avada SEO Image Optimizer
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I regretfully installed the Avada SEO Shopify app with the hope of boosting my store's performance. However, my experience with this app has been nothing short of frustrating and disappointing.Before installing the Avada app, my store had a commendable speed score of 75. However, the moment I added this app to my website, I noticed a significant drop in speed, which was truly disheartening. My store's speed plummeted to 60, rendering it slower than ever before.I reached out to the Avada support team immediately, and they assured me that my issue would be resolved within 48 hours. Unfortunately, those 48 hours came and went, and my problem remained unsolved. My store's speed did not improve, and I felt like I was stuck in limbo.To make matters worse, when I contacted the support team again after the initial 48-hour period, they told me it would take an additional three days to resolve the issue. This was incredibly frustrating, as my business was suffering due to the slowdown in website performance caused by this app.Ultimately, I decided to uninstall the Avada SEO app, as it not only failed to deliver on its promises but also caused harm to my store's speed and user experience. I am genuinely surprised that this app has received high ratings, as my experience with it was far from positive.In conclusion, I strongly advise against using the Avada SEO app. It proved to be a waste of time and had a detrimental impact on my store's performance. I hope others can learn from my experience and avoid the frustrations that I had to endure.
Hi,
Thank you so much for taking time to give us a constructive feedback.
Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better. Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 75 or even beyond. We would appreciate your thoughts on our proposed solution.
We genuinely hope to hear from you soon and are eager to seize the opportunity to make a lasting positive impression. Your feedback and collaboration are invaluable to us as we work together to achieve your website's speed and performance goals.
Best regards,
Avada Support Team
Sitemap doesn't work. they don't fix anything. they say they are sending to support to fix and don't do anything. Its been four days. a complete waste of time and insult. Horrible !!!!!!!! Insulting to not even email an update.
Hello
We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.
I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code.
Many thanks for your collaboration and we hope to sort it out for you soon
Best regards,
Avada Support Team
Unfortunately, I can't recommend it... First thing you will notice when entering the app is the amount of advertising even for subscribed users. Ads at the top of every page, additional ads on nearly all tabs plus a deals tab. I nearly uninstalled it just because of this! Dashboard gives an overview of your seo score, feature request, turn app on and off the app and of course an ad. Also estimated savings (hours/cost) which has to be the most pointless thing I have ever seen. Speed up tab, you can compress your images which shopify does natively anyways not sure why shopify users don't realise this and pay other apps to do it again. Site speed up, no idea what this does, no information is given. Instant page is pre-loading, most shopify themes will already do this, same goes for lazy loading. Minification will do very little unless you're using a poor quality theme and apps. Speed up optimisations generally slowed some pages down for us and made minimal difference to others. Also had several 'too many requests' errors under different tabs which had to be fixed by support. Meta tag templating is okay, but to be honest not the best way of doing SEO, doesn't beat creating unique content for each product. The meta tag rule templating is a slightly better way if you must go down this route. 404 redirecting to a single URL such as homepage is not a good way, Google would rather you create correct 301/2 redirects or leave it as a 404 if it's permanently unavailable. Also does not incorporate Shopify redirects like other SEO apps do. SEO checklist is poor and not specific enough to show which pages have an issue, some issues involve having to enable their optimisations and it constantly showed my sitemap is not submitted to Google which it certainly is. HTML sitemap, Don't like how this is done and it creates a sitemap for all page types. Site verifications are handy for some, but why add code to your site when you can simply add a txt file to your DNS settings. Google search console is limited and slow, seems pointless, might as well just go to the search console yourself. My biggest annoyance was SEO analysis for my products, collections and pages. I would prefer to edit them myself. But it gives no notification or scoring to show which products etc have issues. Unless you click on them one by one, edit and save. And if you have thousands of products how do you know which have been done and which haven't! Other apps do this much better where they show and score or you can mark them as completed. My advice would be to try other apps and see which one meets your needs, don't get pulled in by all these 'features' most of which you won't need and have been added for the sake of having 'more features' than other apps.
Hi,
Thank you so much for taking your time to leave us a feedback. Your insights, attention to detail, and constructive comments have been truly instrumental in guiding our efforts towards continuous improvement.
I would like to assure you that we have been diligently working on enhancing various aspects of our application based on the valuable input received. Your feedback has not only helped us identify areas for growth but has also motivated us to strive for excellence.
We genuinely believe that the recent updates and refinements we have implemented will greatly enhance your user experience, addressing the concerns you previously raised.
Once again, we sincerely appreciate your time, effort, and commitment in sharing your thoughts with us. We value your contribution and look forward to serving you better in the future.
Best regards,
Avada Support Team
dps q usei esse app aí ele removeu todas as avaliações da minha loja, as estrelas dos produtos e das coleções, o backup deles não funcionou além de ter piorado a velocidade da minha loja em até 10 pontos, conferi nos códigos e esse app instala uma porrada de script dentro da sua loja, recomendo usar outros, n sei se é padrão ou se fui azarado...enfim, não consegui recuperar as avaliações do ryviu, já reinstalei o app, refiz os códigos, terei q trocar
Olá,
Lamento ouvir seu feedback.
Descobrimos que há um código adicionado a eles, fazendo com que as avaliações não sejam exibidas. Podemos ajudá-lo totalmente a rastrear o código e orientá-lo na direção certa para corrigir.
Além disso, você verificou a velocidade do seu site antes e depois de instalar nosso aplicativo? Como nosso aplicativo SEO Suite não pode diminuir a velocidade do seu site, ele ainda ajuda a melhorar a velocidade de carregamento do site, otimizando as imagens e pré-carregando as páginas. Outras funções do aplicativo ajudam a melhorar a classificação do site no resultado da pesquisa.
Eu queria entrar em contato e ajudá-lo a descobrir qual é o fator real que piora a velocidade do seu site. E podemos dar os melhores conselhos sobre como otimizá-lo.
Enviei-lhe um e-mail de acompanhamento, por favor, volte para mim para resolver este problema para você.
Atenciosamente,
Equipe de Suporte Avada
My speed score plummeted over 10 points after I installed this app. When I told this to support they answered that their "speed up features are only available on paid plan". I didn't need speed up features before this.
Dear Cassie's Critters & Creations team,
Firstly, we sincerely apologize for any negative impact our app may have had on your speed score. Your feedback is incredibly valuable, and we are dedicated to swiftly resolving this issue.
We want to acknowledge any confusion resulting from our response regarding the "speed-up features." It seems there was a miscommunication, and we thank you for bringing it to our attention.
To address your concerns and ensure a resolution, we would like to offer you a complimentary review of your setup to identify and rectify any performance issues. For a more in-depth investigation, could you please provide additional details about the Google report indicating a drop in your speed score after enabling the app? This information will greatly assist us in expediting the resolution process. We also genuinely hope that you can consider re-installing the app in order to work toward the best solution.
If you are open to this review, please let me know, and we will provide the necessary support to enhance your experience.
Thank you for your understanding, and we appreciate the opportunity to address and improve your experience with our app.
Best regards,
Avada Support Team
Too bad
Ist wohl eine gute App, nach so vielen Bewertungen, aber wenn man sie deinstalliert bleiben so viele Artefakte auf der Website übrig, was sehr viel Arbeit verursacht, wenn man nichts mehr von der App haben möchte. Ich habe immer noch eine Avada Produkt Kategorie obwohl ich der aufwändigen Anleitung gefolgt bin um alle Spuren zu entfernen. Sehr schlecht gemacht von den App Entwicklern!
Liebes Lampenwunder-Team,
Zunächst einmal möchten wir uns für eventuelle Verwirrung oder Unannehmlichkeiten während des Deinstallationsprozesses entschuldigen. Wir schätzen Ihr Feedback aufrichtig, da es uns hilft, unsere App und unsere Supportmaterialien zu verbessern.
1. Entfernen von Restcode: Wenn eine App aus einem Shopify-Shop deinstalliert wird, verliert sie sofort den Zugriff auf den Shop. Das macht es für die App zu einer Herausforderung, automatisch alle verbliebenen Artefakte oder Code zu entfernen. Dieses Verhalten ist nicht einzigartig für unsere App; es ist so, wie die Plattform von Shopify mit allen Apps funktioniert. Bitte seien Sie versichert, dass unser Team Ihnen jederzeit zur Verfügung steht, um Ihnen bei der Entfernung von verbliebenem Code oder Artefakten zu helfen, wenn Sie Unterstützung benötigen.
2. Avada Best Seller Collection: Sie haben eine Avada-Produktkategorie erwähnt, die trotz sorgfältiger Befolgung der Deinstallationsanweisungen nach der Deinstallation unserer App verblieben ist. Diese Sammlung wird für die Funktion der Bildoptimierung unserer App erstellt. Sie ist auf den Status "Entwurf" gesetzt und beeinträchtigt nicht die Funktionalität oder Sichtbarkeit Ihres Shops. Sie können diese Sammlung sicher löschen, wenn sie nicht mehr benötigt wird. Wir erkennen an, dass unsere Deinstallationsanleitung diese Sammlung möglicherweise nicht explizit erwähnt hat, und wir werden sie für bessere Klarheit aktualisieren.
Um uns dabei zu helfen, Sie weiter zu unterstützen, könnten Sie weitere Details zu spezifischen Problemen bereitstellen, die Sie seit der Deinstallation unserer App festgestellt haben? Wir möchten sicherstellen, dass Ihre Website reibungslos funktioniert, und alle ausstehenden Probleme so schnell wie möglich lösen.
Wir freuen uns darauf, etwaige Probleme zu besprechen und Ihre Anliegen zeitnah zu klären. Unser Team steht Ihnen zur Seite, um sicherzustellen, dass Ihre Erfahrung mit unserer App und unserem Support Ihren Erwartungen entspricht.
Mit freundlichen Grüßen,
Das Avada-Support-Team
Tried out the app and decided that it is not for me. Uninstalled the app and deleted some code based on the guide provided. However, there are still remaining files and code in the theme.liquid file that I have to restore the old code before the installation to clean them up.
Hi,
Thank you so much for your thoughtful feedback on our app as it helps us improve the app better for you and other users. On behalf of our team, I am sincerely sorry for the inconvenience you experienced when using our app!
There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.
We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.
Best regards,
Daisy
Very bad experience.. After installing app when I started image optimization than it stuck after some time... After contact customer care it start ... Again after some time it stop... No technical team available to resolve issue instantly. As per customer care she said me to wait 2 to 3 days for resolving issue. Very discouraging experience...
Hi,
We're genuinely sorry to hear about your experience. Your frustration is understandable, and we apologize for the inconvenience. We've already sent you an email to address this issue promptly. Your feedback helps us improve, and we're committed to resolving this matter as soon as possible. Thank you for your patience.
Best regards,
Avada Support Team
Complete scammers. Everything is set up in such a way that after choosing the 14-day trial period, you thought that all the features of the pro version were still unavailable to you. So you switched to the pro version right away. The very first function I tested, which is adding alt tags to images, doesn't work correctly. Despite clear settings indicating not to overwrite the current text, it still overwrites it. The support team is not helpful at all and says it's supposed to be that way. After just 3 minutes of using it, I asked for a refund. We'll see.
Hi,
Thank you so much for taking time to leave us a review. As promised, we are willing to refund the app charge which was triggered by an accident. We are genuinely delighted to learn that the situation has been clarified and we hope that our diligent efforts have showcased our empathy and sincerity in resolving this matter.
If you need any further help, please feel free to ask
Best regards,
Avada Support Team