Avada SEO Image Speed Optimize
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the WORST app I have ever used. They completely changed the code in my store without my permission and ruined everything I did, they also charged me for an entire year upfront and now are giving me a hard time getting my refund. I told them I will be initiating a chargeback.
UPDATE JUNE 30TH: LAST NIGHT AROUND MIDNIGHT SOMEONE FROM THIS APP KEPT USING MY CHAT ON MY STORE TO TRY AND GET ME TO EDIT MY REVIEW. THIS WAS GOING ON AT MIDNIGHT MY TIME. I CAN NOT BELIEVE THE COMPLETE UNPROFESSIONALISM FROM THE STAFF TO DO THIS TO SOMEONE. I HAD TO BLOCK THE CHAT. AT THIS POINT, I WILL BE CONTACTING MY BANK AND DOING A CHARGEBACK FOR THIS
Hello Jenny,
We're sorry to hear about your experience, but we'd like to address your concerns:
1. Code Changes Without Permission:
Prior to making any modifications to your theme code, we sought your explicit permission. You were fully informed of this process as you gave us the collaborator request code and approved our collaborator access request. We have the chat history to substantiate this. Therefore, the assertion that we made changes without your consent is not accurate.
2. Impact on your live store:
As previously discussed, the speed optimization was performed on a duplicate theme and did not affect your live website. Furthermore, the issues you reported were not found when we checked your website immediately after your report. It is highly unreasonable that changes made to a duplicate theme, which was never published, could affect your live site.
3. Annual Charge:
It is standard practice for Shopify apps with recurring subscriptions to charge for the full cycle, even if the app is used for a short duration. This policy is common across Shopify and familiar to long-term users. In your case, the charge was for a yearly plan, which you subscribed to.
4. Contact at inconvenient time:
We sincerely apologize for contacting you around midnight. However, we did not ask you to edit your review. Our intention was solely to follow up on the issues and ensure that all your concerns and refund requests were being addressed. We have the chat history to confirm this.
We will update you regarding your refund request via email.
Best regards,
Esther
Unfortunately, the plugin made our functioning very difficult. We lost over 2 months of progress and work on the theme. Support refused to support us. We now have to implement everything from scratch. Overall, I do not recommend it - there are other plugins worth considering.
Dear ELORI Jewellery store owner,
Thank you for sharing your feedback with us. We're sorry for the difficulties you experienced and understand how frustrating it must have been.
I'm pleased to inform you that we've recently introduced a new feature that allows you to duplicate your theme and select the theme to apply speed optimization directly from your end. This enhancement ensures that your theme stays up to date, addressing the issues you encountered.
We are committed to continuously improving our app and hope this new feature will meet your expectations. If there's anything else we can assist you with, please feel free to reach out.
Best regards,
Esther from Avada
The app slowed our store way down. Their support team said it was a bug on their side and their dev team was working on it. This happened during Memorial Day weekend during a busy sale. They said sorry for the inconvenience and there was nothing they could do.
We had to uninstall the app and go with a different one. This was especially frustrating since they had just billed us for the new month so we lost out on that money. Would not recommend this app for SEO or site speed
Dear UXO Supplements Store Owner,
We sincerely apologize for the inconvenience you experienced with our app, especially during such a critical time as Memorial Day weekend. We understand how frustrating this situation must have been for you.
I wanted to let you know that our support team has already reached out to you via email to address this issue further. We are committed to resolving this and ensuring that you receive the support you need.
Again, we are very sorry for the disruption and any impact it had on your store. Your feedback is important to us, and we are working diligently to prevent such issues in the future.
Thank you for your understanding.
Best regards,
Avada Support Team
Great, the support coulnd't wait for me to write a review before doing anything. let me spare u some time.
This app Created sitemap in the pages section? NOT needed. Shopify already have sitemap....
I waited 1,5 hour for image optimizasation. nothing happend. all my images is same size. even my product images stayed the same. dont waste your time.
Dear Next Cosmetics store owner,
Thank you for sharing your feedback. We truly value your opinion and would like to address the concerns you raised.
Firstly, please understand that we always respect our customers' opinions, and the timing of writing a review is entirely up to you. We never pressure our customers to leave a review and our agent requested feedback only after addressing your concerns and ensuring you had no further questions.
Regarding the Image optimization issue, your images were optimized and reduced by 4.24KB after compressing 95 images; however, the summary doesn't display this correctly. We sincerely apologize for the issues you encountered. We appreciate your feedback and are working diligently to resolve this issue promptly.
Regarding the HTML sitemap, the HTML sitemap pages created in the "Pages" section are only generated when you enable the HTML sitemap feature in the app. They are not created automatically. While Shopify does have a built-in XML sitemap, our feature provides an additional HTML sitemap for enhanced navigation.
We hope the above explanations clarify your doubts. Please reinstall the app so we can assist you in setting it up seamlessly according to your needs.
Thank you for your understanding and patience.
Best regards,
Esther
Customer Success Lead
Ne fonctionne pas tout le temps c'est pénible va bug tout le temps c
Merci pour votre retour.
Nous vous présentons nos excuses les plus sincères pour les désagréments rencontrés lors de l'utilisation de notre application. Parfois, des problèmes comme celui-ci peuvent survenir en raison de la nature dynamique de l’écosystème Shopify, qui évolue en permanence. Cela dit, nous assumons l’entière responsabilité de veiller à ce que ces erreurs soient corrigées rapidement.
Grâce à votre précieux retour, nous avons mis en place une nouvelle fonctionnalité qui réinitialise automatiquement les scores de vitesse en cas de problème, éliminant ainsi le besoin de rescan manuel. Cette mise à jour est conçue pour offrir une expérience plus fluide et plus simple à tous les marchands.
Votre expérience nous a permis de tirer une leçon importante, et nous nous engageons à utiliser cette opportunité pour nous améliorer en continu. Si vous rencontrez d'autres problèmes ou si vous avez des suggestions supplémentaires, notre équipe est toujours là pour vous aider.
Merci encore d’avoir porté cela à notre attention, et nous espérons pouvoir vous offrir une expérience encore meilleure à l’avenir.
Cordialement,
Esther
Responsable du succès client chez Avada
I installed and some images disappear from my landing page which is understandable, but i kept looking and some settings were changed. the price for my products disappeared from the store and when I asked them about it they told me they couldn't fixed that it was due to the program to be honest my store just got slower. I also try the free trial but since I did not like the app I uninstalled and still haven't gotten any emails from my cancel subscription. Wish me luck
Dear Botánica Orisha store owner,
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with Avada SEO Speed Image Optimize and understand your frustrations.
We've investigated thoroughly. Our findings indicate that our app's code was completely removed from your theme, making it unlikely that these issues originated from the app. Nonetheless, we are committed to resolving these issues and ensuring your satisfaction. I've sent you an email. Please reply to my email for further assistance.
Additionally, I can confirm that your subscription was canceled at the time you uninstalled this app.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Best regards,
Esther - Customer Success Lead
Bad support. Basically has an inbetween person before you get to anyone technical.
If your support isn't the most basic question that can be found in the docs, it extremely frustrating.
Dear Two Wombats store owner,
We apologize for the frustration you've experienced with our support process. We understand the importance of efficient and effective assistance, especially when dealing with technical inquiries. Your feedback is invaluable, and we're committed to improving our support system to better serve you.
We've sent a follow-up email to your account email to address any concerns you may have.
Look forward to hearing from you!
Does not work. Slowed down the site. So many issues. They also charged me for the annual plan after I selected monthly and will not reverse the charge. Support is awful.
Please accept our sincerest apologies for any inconvenience or frustration caused.
Concerning the billing issue you previously mentioned, we took immediate action to support you and offer you options to rectify the situation as soon as the concern was raised. We already applied an app credit to cover the charges for both the annual and monthly plans.
Additionally, I would like to address the concern you mentioned about our app slowing down your site. I couldn't find any previous mention of this issue in our chat history. Please re-install the app so we can look into this.
At Avada, we always prioritize our customers, and we would love the opportunity to assist you further. Please let us know how we can make this right.
We hope to turn your experience around and look forward to hearing from you soon.
Best regards,
Esther
If you want to protect your account information, do not use this application, they cannot solve a problem for 3 days, the chat mixes 3-4 companies together and shows the data to other customers, there is no such thing as privacy.
Hello Old Bond Art Store Owner,
We want to extend my sincerest apologies for the challenges you've encountered with our application. We are genuinely concerned about the breach of privacy and the confusion surrounding your chat data.
It's worth noting that this matter involves a third-party chat platform integrated into our system, and we were diligently coordinating with them to address the situation. We’re glad to inform you that this issue has been resolved completely.
Please know that safeguarding customer privacy is of paramount importance to us, and this situation is completely unexpected and unacceptable. We adhere strictly to Shopify’s principles, where data privacy holds a foundational position.
Should you consider revisiting our app, we are happy to assist you in every step of the way.
Best regards,
Esther from Avada
Beware of this app,,, it breaks my data. VERY VERY BAD, i dont understand the good reviews here. i want my money BACK !