Product Options Variant Option

Hi HomeEazily
Singapore,

We're very happy to receive such a nice review from you. It's our pleasure to support you and your business work more effectively. We'll surely work constantly to bring better services and features to you.

In case you need any further support, please contact us on Crisp, email, or LiveChat and we're very willing to help you 💕

Best regards,
Judy
Avis Support Team

Hi our buddy Pretty Kitty Bath Bombs!

Amy here from the AvisPlus team. Thank you so much for giving our young startup team a chance to assist you, and for giving us a constructive review.

First off, we are sincerely sorry to hear of your unhappy experience with the app and hope you will accept our deepest apologies. We had been working on investigating the issue on priority for the store, but the app was removed. Therefore, our developers could no longer check it further. Would you mind reinstalling the app and letting us help you more with this? It’s our national holiday here, but our whole team is always ready to check it for you.

Regarding the discount code, we'd love to explain more about it. There are 2 cases:
1. Customers buy products without the up-charge options. In this case, they will be directed to the default checkout page of Shopify and will be able to apply a discount code at the checkout page.
2. Customers buy products with up-charge options. In this case, the app uses the draft order checkout page to add an additional charge to the order. The discount code box will not show up on the draft order checkout page of Shopify. You may see that various apps that use the draft order checkout page like us cannot allow discount codes either. But no worries! We’ve been working on a possible solution to this and will release a new app version that allows discount codes on the cart page in the near future. I will surely keep you posted on this.

To be honest, our app is likely to be the only Free product options app that offers price add-ons and bundling features (which are only available on the very expensive subscription plans of other paid apps). We are always aware of the above shortcoming and have been working tirelessly on a solution to improve the user experience of AvisPlus Product Options’ merchants. For the time being, I suggest that you set up the automatic discount to give a discount to customers.

In addition, we’re really sorry for the big time zone difference. We have been offering not only email support but also live chat in day time until midnight, from the very first day of the app, to make up for the timezone difference. Thanks to your feedback, we are improving our human resources to open more support hours.

It’s been always important to us that our merchants are more than satisfied with our product as well as customer service and we would like the opportunity to assist you longer. Your opinion matters and our team is all looking forward to hearing from you!

All the best,
Amy and your friends at AvisPlus.

Hi Sadie + Jean,

Our entire team is at a loss for words in how grateful we are to be with you and to be a little part of your beautiful shop. It's amazing that the app can help you with adding customization options to your products.

You're one of the biggest motivations for us to keep putting in more effort every day to improve our app and develop more new features

All the best,
Artemis

Good day, Seelaz!

Thank you so much for your generous feedback! Your satisfaction is our ultimate goal and driving force. It means a lot to our team to know that our app serves you well. Hope your business will thrive and grow better in the future and we can accompany you on the way.

Best regards,
Luffa
Avis Support Team

Good day AnushPaint,

Our team believes words can't tell how grateful we are to be given a chance and to receive your precious feedback. Thank you and thank you! 🙌 🌈 😍.

We have an in-app tab to style the option look so even merchants without coding skills can customize and preview the option display. Moreover, AvisPlus team is always willing to give you a hand with the option styling via live chat or email: help@avisplus.io. Please check our latest ticket and let us know your request :D

The developer team has also received your recommendations to improve the app and the feature is on the way. You'll be notified once it's ready.

Thank you again for taking the time to share your feedback with us – it’s always appreciated 💖.

Molly
AvisPlus Team

Good day to you, FI Performance! ❤️

Thank you so much for your kind review and support for our team. We are very happy that our app and support are helpful to you. We will keep up with the hard work to deliver the best service we can.

If you need any further assistance with options customization, don't hesitate to contact us via Email, or LiveChat, and we will always be happy to help.🥰

Best regards,
Judy
Avis Support Team

Dear Little Riderz 🚗,
Your store is so amazing and we're proud to be a small part of it. Thank you a million for using the app and leaving a wonderful review 🎉. We'll certainly work harder on improving AvisPlus Product Options app (especially the bundling feature you mentioned).
Should you need any further assistance, just drop us a message in the live chat or email: help@avisplus.io. Thank you and merci, Little Riderz!

All the best,
Noah & all members of AvisPlus team ✌🏻

Hey Bloomki 🙋🏻‍♀️👋🏻

We're super thrilled to know that you enjoy our app and support team! Thanks to your huge support, our team will try harder to improve the app and its feature to support you better. Have a nice day ahead! ✌🏻

Have a great week ahead, buddy!
Jasmine

Hi Tiny Town Inc,
Thank you so much for your kind review. We're really happy to assist you and let our app be a small part of your store. For further assistance, please feel free to reach us via live chat, Skype, or email 📨