Product Options Variant Option

Product Options Variant Option

Recenze (1 147)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 97 % hodnocení s 5 hvězdami
  • 1 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
27. srpen 2024

I ended up uninstalling this app, just due to the constant frustration of the "support" team informing that an issue was resolved, that actually wasn't; and they dragged it on for 3 DAYS!!

I've been VERY understanding and patient and I don't feel VALUED as a customer from the support team.

There are so many more apps with so many features, even included in Free plans, that I could use and that's exactly what I'll do!

The support team didn't make me feel "supported" as a customer. The issues that this app was reflecting on my LIVE site has caused so much confusion with my customers and IM SO OVER IT!!

This app has wasted my time entirely!! UGHHHH!!!!

Jubilee's Pot Pies
Spojené státy
Doba používání aplikace: 6 dny
Vývojář AvisPlus Product Options Team odpověděl 29. srpen 2024

We’re truly sorry to hear about your experience and understand your frustration. We appreciate your patience, and we apologize for the inconvenience caused during the support process. When multiple product options apps are installed simultaneously, unexpected issues can arise, which may have contributed to the challenges you faced.

Our team has sent you an email outlining potential solutions, and we would love the opportunity to reconnect and provide further support. Your feedback is valuable to us, and we are committed to ensuring a smoother experience going forward. Please get back to us at help@avisplus.io.

Best wishes,
AvisPlus Product Option team

19. červenec 2024

Hi, please put the full terms for the free plan on the pricing tabs. It's misleading.

ExpressAdonis
Jihoafrická republika
Doba používání aplikace: 3 minutami
Vývojář AvisPlus Product Options Team odpověděl 30. červenec 2024

Hi ExpressAdonis,

Thank you for your feedback. We take all reviews seriously and strive for transparency in our pricing information. However, it’s important to note that your review was left after only a 3-minute installation of our app, without any recorded usage.

We believe that your concerns may stem from a misunderstanding, as our pricing and terms are clearly outlined in the app. We encourage you to explore the app further or reach out to our support team if you have specific questions or need clarification.

Your feedback is valuable, and we appreciate the opportunity to address any issues or misconceptions.

Best regards,
AvisPlus Product Option Team

6. srpen 2024

It says unlimited products in free but its capped at 100.

Pawsitive Zone
Spojené království
Doba používání aplikace: 2 minutami
Vývojář AvisPlus Product Options Team odpověděl 8. srpen 2024

Hi Pawsitive Zone,

Thank you for your feedback. We take all user comments seriously and aim to provide clarity regarding our app’s features and pricing.

Our app allows you to create unlimited options for your products without any restrictions on the number of products you can apply these options to. However, for the special customization feature related to Shopify’s native options, the free plan does limit this customization to 100 products.

It appears there may have been a misunderstanding, especially since our records show that the app was installed in your store for only a brief period of *one minute*. We believe this might not have allowed enough time to explore the app’s full functionality and the details of our pricing plans.

We encourage our users to take some time to navigate our app and reach out to our support team for any questions or clarifications. We are here to help and ensure you have the best experience possible.

Thank you for giving us the opportunity to address this. Please feel free to contact us if you need further assistance.

Best regards,
AvisPlus Product Option Team

4. květen 2024

useless

GoLikeMe
Španělsko
Doba používání aplikace: 8 minutami
Vývojář AvisPlus Product Options Team odpověděl 7. květen 2024

Hi GoLikeMe,

We appreciate your feedback, although we're sorry to hear that your experience with our app wasn't satisfactory. We understand that every user's needs and expectations vary, and we strive to continuously improve our app based on feedback like yours.

If there were specific issues or challenges you encountered during your brief usage that we could address, we'd love to hear more about them. Your input helps us enhance our app for all users.

Please don't hesitate to reach out to our support team if you have any further feedback or if there's anything we can assist you with. We're here to help and are committed to ensuring a positive experience for all our users. Thank you for giving our app a try.

Best wishes,
AvisPlus Product Option Team

29. listopad 2022

App just randomly stopped working - it's enabled but can't be accessed via the admin. Real shame as this app had great potential and you can setup with ease.

Heidi Bakery
Spojené království
Doba používání aplikace: Téměř 2 roky
Vývojář AvisPlus Product Options Team odpověděl 29. listopad 2022

Good day to you, Heidi Bakery!

This is Judy from the Avis Product Option Team. Thank you for reaching out and bringing this to our attention.

I am sincerely sorry that this happened and that we could not support you in a more timely manner.
The situation has been resolved completely and I have sent you 2 emails with further detailed information. I'm looking forward to hearing back from you so we can get in touch and work together to make sure that everything is working alright for you now.

Your success and satisfaction are always our top priorities.
If you need any further support with our app, please reach out anytime via Email (help@avisplus.io) or Live chat, we'd always be more than happy to help.

Wish you all the best!
Judy
Avis Support Team Manager

25. květen 2023

The Customer Service is NOT always available. They say 8am-6pm for live chat, but that is definitely not for any US time zones. Email help takes time, so when you have an issue with your store, the live customer support is not available and you have to stay up into the night to get a live person to help you. On 5/25/23 they upgraded a feature and it does not work at all. Again, no customer support to help, so I have to disable items from my store and stay up late so I can get this fixed. I know it's free, but you get what you pay for.

Ellebell Design Company
Spojené státy
Doba používání aplikace: 11 měsíci
Vývojář AvisPlus Product Options Team odpověděl 26. květen 2023

Good day to you, Ellebell Design Company!

This is Artemis from the Avis Product Option Team. Thank you for your constructive review and I am sincerely sorry that this happened and we could not support you in a more timely manner.

The situation has been resolved completely and I have sent you an email with further detailed information.On top of that, I have also raised a request to our manager to expand our team size so that we can cover all the time frame to assist our customers better. One more time, I sincerely apologise for this limitation.

I’m looking forward to hearing back from you so we can get in touch and work together to make sure that everything is working alright for you now.

Your success and satisfaction is always our top priority.

If you need any further support with our app, please reach out anytime via Email (help@avisplus.io), we'd always be more than happy to help.

Wish you all the best!
Artemis
Avis Support Team Manager

7. únor 2023

Attention!!! DONT DOWNLOAD THIS APP IT WILL F**K UP THE CODING OF YOUR WEBSITE AND IF YOU CONTACT THEM THEY CAN'T RESOLVE THE PROBLEM THAT THEIR APP CREATED !!!

area043™
Itálie
Doba používání aplikace: 5 měsíci
Vývojář AvisPlus Product Options Team odpověděl 7. únor 2023

Hi, area043™

This is Judy from the Avis Product Option Team. Thank you for reaching out and bringing this to our attention.

I am sincerely sorry that this happened and that we could not sort it out for you in a more timely manner.

We have sent you 2 emails with further detailed solutions. I'm looking forward to hearing back from you so we can get in touch and work together to make sure that everything can work alright for you as soon as possible.

Your success and satisfaction are always our top priorities.
If you need further support with our app, please reach out anytime via Email (help@avisplus.io) or in-app Live chat, we'd always be more than willing to help.

Wish you all the best!
Judy
Avis Support Team Manager

28. listopad 2022

"expected a valid shop query parameter " I can´t fix this problem since a couple of days - can you help me please?

FRESITA
Německo
Doba používání aplikace: 7 dny
Vývojář AvisPlus Product Options Team odpověděl 28. listopad 2022

Good day to you, FRESITA!

This is Judy from the Avis Product Option Team. Thank you for bringing this to our attention.

I am sincerely sorry that this happened and sadly we did not receive any contact from you to fix it for you in a more timely manner.
The situation has been resolved completely and I have sent you 2 emails with further detailed information. We also tried reaching out to you via other channels but have not received any reply yet, I hope we can get in touch to discuss this further and make sure that everything is working alright for your store now.

If you need any further support with our app, please reach out anytime via Email (help@avisplus.io) or Live chat, we'd always be more than happy to help.

Wish you all the best!
Judy
Avis Support Team Manager

11. březen 2023

Difficult to use, the UI is stressful. Not user friendly, have to study and learn before you can actually get anything done. And I'm a person familiar with code.

Breethe Activewear
Jihoafrická republika
Doba používání aplikace: 8 minutami
Vývojář AvisPlus Product Options Team odpověděl 13. březen 2023

Good day to you, Breethe Activewear!

This is Artemis from the Avis Product Option Team. I am sincerely sorry that our app does not meet your expectation and for all the frustration you have been through.

We really appreciate your constructive comments about our app. We promise that we will do our best to improve and make the app more well-rounded in the future. Would you mind giving us another chance to support you with our app? Here the link to reinstall the app, just for your convenience: https://apps.shopify.com/avisplus-product-options?locale=fr

Your success and satisfaction are always our top priorities.
If you need further support with our app, please reach out anytime via Email (help@avisplus.io) or in-app Live chat, we'd always be more than willing to help.

Best regard,
Artemis
Customer success manager