Avis Product Options, Variant

We’re truly sorry to hear about your experience and understand your frustration. We appreciate your patience, and we apologize for the inconvenience caused during the support process. When multiple product options apps are installed simultaneously, unexpected issues can arise, which may have contributed to the challenges you faced.

Our team has sent you an email outlining potential solutions, and we would love the opportunity to reconnect and provide further support. Your feedback is valuable to us, and we are committed to ensuring a smoother experience going forward. Please get back to us at help@avisplus.io.

Best wishes,
AvisPlus Product Option team

Hello Epic QT,

Thank you for sharing your feedback. We’re sorry to hear that your initial experience with our app was challenging.

Our app offers a range of customizable features designed to enhance your store, but we understand that making these adjustments can sometimes feel overwhelming. We want to reassure you and other new users that all features are completely optional and can be easily turned on or off in the app's settings. We also offer a dedicated live chat support team to assist with any questions or concerns as you explore the app.

For anyone new to the app, please feel free to reach out if you’d like guidance on how to personalize it to your needs. Our team is always here to help make your experience as smooth and successful as possible.

Best wishes,
AvisPlus Product Option team

Hi ExpressAdonis,

Thank you for your feedback. We take all reviews seriously and strive for transparency in our pricing information. However, it’s important to note that your review was left after only a 3-minute installation of our app, without any recorded usage.

We believe that your concerns may stem from a misunderstanding, as our pricing and terms are clearly outlined in the app. We encourage you to explore the app further or reach out to our support team if you have specific questions or need clarification.

Your feedback is valuable, and we appreciate the opportunity to address any issues or misconceptions.

Best regards,
AvisPlus Product Option Team

Hi Pawsitive Zone,

Thank you for your feedback. We take all user comments seriously and aim to provide clarity regarding our app’s features and pricing.

Our app allows you to create unlimited options for your products without any restrictions on the number of products you can apply these options to. However, for the special customization feature related to Shopify’s native options, the free plan does limit this customization to 100 products.

It appears there may have been a misunderstanding, especially since our records show that the app was installed in your store for only a brief period of *one minute*. We believe this might not have allowed enough time to explore the app’s full functionality and the details of our pricing plans.

We encourage our users to take some time to navigate our app and reach out to our support team for any questions or clarifications. We are here to help and ensure you have the best experience possible.

Thank you for giving us the opportunity to address this. Please feel free to contact us if you need further assistance.

Best regards,
AvisPlus Product Option Team

Thank you for sharing your feedback. We’re sorry to hear that your initial experience with our app didn’t meet your expectations. We completely understand that it can take a bit of time to get familiar with everything, especially with all the features we offer. Our support team is always available and eager to help if you encounter any challenges. If you give us another chance, we’d be happy to assist you in setting things up and ensuring everything runs smoothly for your store. Please don’t hesitate to reach out—we’re here for you!

Best wishes,
AvisPlus Product Options team

Hi GoLikeMe,

We appreciate your feedback, although we're sorry to hear that your experience with our app wasn't satisfactory. We understand that every user's needs and expectations vary, and we strive to continuously improve our app based on feedback like yours.

If there were specific issues or challenges you encountered during your brief usage that we could address, we'd love to hear more about them. Your input helps us enhance our app for all users.

Please don't hesitate to reach out to our support team if you have any further feedback or if there's anything we can assist you with. We're here to help and are committed to ensuring a positive experience for all our users. Thank you for giving our app a try.

Best wishes,
AvisPlus Product Option Team

Good day to you, Heidi Bakery!

This is Judy from the Avis Product Option Team. Thank you for reaching out and bringing this to our attention.

I am sincerely sorry that this happened and that we could not support you in a more timely manner.
The situation has been resolved completely and I have sent you 2 emails with further detailed information. I'm looking forward to hearing back from you so we can get in touch and work together to make sure that everything is working alright for you now.

Your success and satisfaction are always our top priorities.
If you need any further support with our app, please reach out anytime via Email (help@avisplus.io) or Live chat, we'd always be more than happy to help.

Wish you all the best!
Judy
Avis Support Team Manager

Good day to you, Ellebell Design Company!

This is Artemis from the Avis Product Option Team. Thank you for your constructive review and I am sincerely sorry that this happened and we could not support you in a more timely manner.

The situation has been resolved completely and I have sent you an email with further detailed information.On top of that, I have also raised a request to our manager to expand our team size so that we can cover all the time frame to assist our customers better. One more time, I sincerely apologise for this limitation.

I’m looking forward to hearing back from you so we can get in touch and work together to make sure that everything is working alright for you now.

Your success and satisfaction is always our top priority.

If you need any further support with our app, please reach out anytime via Email (help@avisplus.io), we'd always be more than happy to help.

Wish you all the best!
Artemis
Avis Support Team Manager

Hi, area043™

This is Judy from the Avis Product Option Team. Thank you for reaching out and bringing this to our attention.

I am sincerely sorry that this happened and that we could not sort it out for you in a more timely manner.

We have sent you 2 emails with further detailed solutions. I'm looking forward to hearing back from you so we can get in touch and work together to make sure that everything can work alright for you as soon as possible.

Your success and satisfaction are always our top priorities.
If you need further support with our app, please reach out anytime via Email (help@avisplus.io) or in-app Live chat, we'd always be more than willing to help.

Wish you all the best!
Judy
Avis Support Team Manager

Good day to you, FRESITA!

This is Judy from the Avis Product Option Team. Thank you for bringing this to our attention.

I am sincerely sorry that this happened and sadly we did not receive any contact from you to fix it for you in a more timely manner.
The situation has been resolved completely and I have sent you 2 emails with further detailed information. We also tried reaching out to you via other channels but have not received any reply yet, I hope we can get in touch to discuss this further and make sure that everything is working alright for your store now.

If you need any further support with our app, please reach out anytime via Email (help@avisplus.io) or Live chat, we'd always be more than happy to help.

Wish you all the best!
Judy
Avis Support Team Manager