Axe Checkbox Upsell Order Bump
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Doubles user's cart.
Settings of the app are not intuitive. I am a developer so it means for other users it can be more frustrating. For example the upsell adds to cart every time user visits a product page, which called a feature, not a bug. And you should know about it being present and disable it to not mess the user's cart
Other thing which is why I removed the app from my store is it doubles the cart. I mean product A is on the website. Product B is upsell. User taps add to cart and 2pcs of product A are added to the cart. Product B is added also, which is expected, but not 2 pcs of A. Happens often. Overall bad app
Hi there,
Thanks for sharing your feedback. We're sorry to hear about the challenges you've experienced. We understand how frustrating unexpected cart behavior can be. We strive to ensure our app works smoothly with a wide range of themes and apps, and our team is always ready to help resolve any issues.
We actually reached out via support to better understand your concerns and offer assistance, but we didn’t hear back. When users contact us, we go above and beyond to troubleshoot and tailor our solutions—as evidenced by the many 5‑star reviews from our satisfied customers. Sometimes, given the vast variety of store setups, certain conflicts can arise, and we’re committed to addressing them when we have the chance to work together.
If you ever decide to give us another try, please don’t hesitate to reach out. We’d love the opportunity to help get everything working perfectly for your store.
Great idea, such bad service. Had this on my site for three weeks and was told that the analytics didn't work and that it would be fixed at the weekend (three weekends ago), didn't get fixed but the app then stopped taking the ticked items over to the checkout - so lost income due to the app not working.
In the end I was told that they have over 200 customers and that my issue would get looked at, but they had other issues that needing looked at first.
Was told to then uninstall and reinstall and app stopped working altogether.
Hey,
Thank you for your feedback. We appreciate you bringing this to our attention, and we fully acknowledge that we fell short of your expectations.
As a small team of two developers, we strive to provide the best service possible. Unfortunately, during my co-founder's vacation, a bug emerged with the new features I released, which I managed to fix right after our chat. I sincerely apologize for the inconvenience this caused.
Your experience highlighted critical areas where we need to improve. We take full responsibility for the issues you faced, and we are committed to learning from this to prevent it from happening again.
To make amends, I have sent you an email and will ensure that everything works seamlessly this time. Your satisfaction is our priority, and we would be grateful for another chance to serve you better.
Thank you again for your candid feedback,
Sincerely,
Ralph
Co-founder of Axe Commerce
Great customer service!
Great support, fast and helpful!
I use this app in other stores too!
I always get good help when I have a problem.
I've been using this app for months now!
Those people know what they do, their app is immensly helpful and their kind. What else do you want?
Plus it's pretty much free, like cmon
Edit: Ralph is a G
Very good support and easy to usw UI. Works good!
Hey, how do I contact customer support. I can't install the app, I get error:
Application error
An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command
heroku logs --tail
my email: dbzpoker@gmail.com
Ralph fixed my problem with ease, thanks for the help.
Great app really helps alot boosting your aov and great support too
really good. ralph is a legend, excellent service
It works perfectly well and the customer support is always there to figure something out for you when you need help! Amazing App
Thanks a lot!
J'utilise cette application d'upsell sur Shopify et je suis comblé ! L'upsell discret sur la page produit est parfait et ne perturber pas l'expérience d'achat. Mention spéciale à Ralph du service client, toujours là pour aider et optimiser. Une solution efficace, simple et un support au top !
great app! Simple and effective, customer support is good!
Excellent customer service! Ralph is always very quick to provide answers.
Awesome support by Ralph, setting expectations for future features honestly and dedicatedly, helped me multiple times with some adjustments and overall this is simply the only app with the kind of design and functions I needed. Hope that more than 1 checkbox addon per product and a 'more details' link will be available soon, but take your time :) Your app is awesome! Keep up the great work!
Perfect up for simple and easy upsells fits perfectly in my website and it looks clean af. The support team is amazing they handle my problem really fast! Definitely recommended the app for your store and the price is insane!
Great app - does a very logical thing that makes it so simple for customers to add another product into their cart. Thank you.
Highly recommend for everyone who would like to increase their average order value.
Excited to try it out heard from a friend that this app has great potential for upsells and already have good idea on how I will be using this app to implement upsells
Great app, had a few issues getting it to show up in the right page with the debutify theme but i reached out to support and they fixed the issue quickly
This app helped me alot increased my AOV. Also the Support helped me with every single customiezd setting that i wante for ym store.
I would reccomend this app surely!
10/10
The Support helped me with every single thing i wanted to customize and also could help me with the structure of my product page.
The App itself is getting me many many sales in so i am happy that i can use this app!
Thank you!
The only upsell app I will continue to use and refer businesses too! These guys are the best and the customer support is amazing!
I love the app so much, the support is always here to help and when i want some changes they always are directly apporved. KEEP GOING
I am very impressed with the customer service of this app. Ralph was very helpful and solved some technical issues I ran into as well as helped me with set up.
I have been looking for an App like that for a long time now. And after an awesome support and help from Ralph we got everything we need and the App works great! Thanks again Ralph and the team for all the help! Great work! :)
After a long search for a checkbox upsell app I finally found this one. Works perfectly and is even customisable with css. Great support from Ralph btw, the guy helped me a lot with custom stuff!
Very solid and underrated app. You can make a lot more money just set this app up (Warranty, skip the que, whatever). Support is very good and fast, really helpfull. Dont sleep on checkbox upsells, free money.
I used this app to help showcase my bundle on GemPages, which at first this was not compatible with but after the amazing support team was aware of this situation they worked tirelessly to get their app to work on GemPages, now its perfect and is helping me upsell my bundle with this incredible app. I highly recommend this app! All around great service from the support team to the actual performance of the app.