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outstanding customer service
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!
We have a very complex wholesale solution need and this app with conjunction of the other apps from BSS commerce works perfectly, couldn't be more happy with the customer experience and the app itself. Jennie P. and the tech support have been there to handle all my questions.
Thank you so much for your 5 star rating!
We really appreciate you taking the time to share your thoughts with us. We are thrilled to hear that our wholesale solution works perfectly for you, and that you are happy with the customer experience and our app. We are also glad that our support team were able to help with all of your questions.
Thank you for the positive review!
I've been in touch with Emma for the last week and she's been very responsive and very helpful with my problems. B2B portal and B2B solution are very well made apps that have helped me with all my needs. Thank you Emma, Leorio and Ly Tuan Linh We are transitioning to wholesale and account member discounts only and since there's so many elements to this app, customer support is essential. Emma has been the greatest support through this transition even helping me make changes, as well as educating me on how to navigate the app. The best thing about it all is that Emma is extremely prompt with her replies through chat and as a business owner this is very important if you're going to be paying for an app.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
The App is unfortunately not the right for us, but really great was the support from Annie and the tech guy Duong Hoa.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Really good support to as system that will make my job much easier.
Thank you so much for your 5 star rating!
We are so pleased to hear that our support system is making your job much easier. It is great to know that our support has been helpful and valued.
Thank you for your support!
I have been receiving help setting up this app for the last few days, and I am at a point now where things are looking very good. The app has allowed me to setup an area where my customers can register an account, then once I verify it, they are able to purchase using a PO # at check out, rather than a credit card. There were a few things to setup, but I was lead through the entire process by a very competent team, with my point of contact being Jena Nguyen. Thanks for being patient with me Jena, and helping me make the site look good, and the process work smooth.
Kind Regards, Gary
Thank you so much for your 5 star rating!
We are glad to hear that, with the help from our competent team, including Jena Nguyen, things are looking good and working smoothly.
We appreciate your patience and are grateful for your positive feedback.
muy buena aplicacion, y el soporte es muy bueno, siempre te solucionan los errores o solicitudes que desees.
Muchas gracias por una reseña tan valiosa.
Ha sido un placer ayudarle hasta ahora. Si necesita más ayuda, no dude en contactarnos nuevamente en "support-sbc@bsscommerce.com" y nuestros agentes estarán allí.
¡Desea que tu negocio esté bien!
We have been using the Apps from BSS for several months now. We have installed them on two sites, using a combination of the B2B Portal and B2B/wholesale app. Combining them together has given us a powerful way to manage our wholesale business alongside and integrated into our B2C business. It has taken a bit of tweaking and adjusting to seamlessly integrate, but it has been worth the effort. We are really happy with the results we now have (and our customers are too!). Jonas has been our main contact and support, and he has been fantastic. Behind the scenes the tech team Pham Le Minh Tri, Nguyen Minh Dang, Cuong NVM, Leorio, Vu Phi Hung, Nguyen Duc Manh have worked really hard to help us have a successful implementation. Totally recommend.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
The APP works well for our B2B business needs, but best of all, Emma's support. I have never seen such responsive customer service, giving very detailed guidance and supporting me with various questions and needs throughout whole day. Really appreciate Emma's great job!
Thank you for your wonderful 5 star rating!
We are so grateful that you have enjoyed using our APP and that you found our agent's customer service to be truly outstanding. We appreciate your feedback and we are so pleased that it has been such a positive experience for you.
Thank you again for your kind words!
Great app and they have a fantastic support team that helps very quickly.