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Wonderfully made app. Helpful for wholesalers like ourselves. Lots more optionality than most of their competitors. They also have a reasonably lengthy free trial to try their app out with.
The app very nice, Joy Nguyen and the Quy Mai Van helped me solve the problem very quickly, thanks a lot!
Thank you so much for your 5 star rating! We are so glad to hear that you had a great experience with the app and our agents were able to help you solve your issue quickly. We appreciate your kind words.
The B2B Wholesale Solution App with all of it functions provides exactly the required features, a b2b and b2c store needs. Technically it is really great to use, we had no bugs at all. Especially Emma & the App Support Team were absolutely helpful and were assisting us perfectly during setup, launch & afterwards. Really fast support reply time and solving upcoming issues easily. Highly recommended!
This app works great and when it dont just ask support and they will make it work for you. Always quick response and whit the talented team i was up running on no time.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Jena and the BSS team were amazing! I encountered a handful of snags and speed bumps, and they displayed patience, provided informative assistance, and promptly addressed and fixed every problem I had on the site. They even got on the backend of my site and corrected problems instead of just sending me to a help blog like most app do.. I initially considered a free wholesale app, but their prompt and solution-driven service became the decisive factor for me. I am choosing to stick with them because I trust that they will be there to help resolve any problem that may arise in the future.
I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:
* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.
Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there,
We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear.
We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision.
Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all.
We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here.
Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this.
Thank you so much for your understanding!
Amazing product, does much more than needed. 24/7 support, we are extremely happy with the app and the support is so helpful. Thank you to all the staff Jonas & Emma, and all the technical staff Trinh Viet Anh, Nguyen Ngoc Hai, Hoang Van Luan who have been working extremely hard to support us.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
This app has helped my website tremendously. The technicians of B2B helped me with setting up a tiered pricing structure and edited my cart and checkout process. This app is highly recommended.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
I used this app along with another BSS app to set up a wholesale portal for our smaller customers. The app is great, but even moreso, the customer service is outstanding. Communication and direction is very clear and easy to understand. Definitely recommend.
Thank you so much for believing our app and our team.
Hope everything works well now and please enjoy our app.
We are all ears if you need more support. Cheers!
Great app and even better customer service. Very quick to respond to emails when needing additional assistance.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!