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The attention is amazing. All the guys are willing to help (speacially thank you to Stephanie Ha), they do it fast and so well executed. The app is so complete. It has features no other wholesale app has like the use of discount codes aside from the assignation of prices; the auto tag is also other feature that very few apps have. DISCOUNT CODE, they developed this feature to be able to use discount codes (*VERY IMPORTANT FEATURE) so 2 types of discounts can be used at the same time. Shopify does not allow more than 1 discount to be used at Checkout. You can add the field to put the discount code (DC) in the Cart, it cannot be added in the checkout only in the cart. You must install this feature first for it to work, we haven’t found another app that has this feature.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
A big thanks to June and dev guys Nguyen Van Duc, they have been very correct, professional help and support. June's responses are quick and specifically, she listened to my every detailed requirement and transferred to the dev team efficiently. I have some issues with the form and they helped me to make the form shown correctly though at the beginning it was not shown as I wanted. The team also explain to me very carefully. I also had other requirements such as compatibility with the other app and dev Duc helped me resolve it well too. All I need to do is to explain my request and tech experts helped me well. June Nguyen was supportive and she deserved big praise for her support. The tech expert Nguyen Van Duc solved every issue well nearly quickly and accurately and so they were really good at it. Highly recommend this app for anyone to try. If you have any issues, don't hesitate to contact them and they are willing to support you as soon as possible. Thank you guys, and I will reach you again if I may have other requirements
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
I recently need to contact the support team to help with a wholesale pricing display problem in the app. The team's response was immediate and the problem quickly identified and resolved. I would therefore like to thank Jonas and the team of Nguyen Dinh Khanh, Nguyen Ngoc Hai. Thank you.
Thanks, app support is very supportive.thanks again for help, would have scored lower if i was able to. It has been a constant headache in trying to get my paperwork and any assistance for that matter.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
app works very good and the customer service is outstanding. they replied within minutes and are very helpful to solve any issues we had when setting it up. specially the guys Jonas Nguyen and Hoa Duong were very helpful
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Super useful app, but most of all, top class support! Really efficient and prompt to solve my issues! Higly recommended!
The support is amazing, Emma helps me in all the processes, The functions didn't work for me. Overall, the app works fine. Thanks
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Did exactly what we wanted for wholesale customer and displaying prices as inc/ex VAT which other apps we tried did not do.
Setting up which products I wanted to included as wholesale was very easy but when it came to displaying VAT I needed some assistance, I contacted customer service via live chat and June was extremely helpful, as well as developer Cuong Nguyen Quoc. They even worked late to assist us as we are in different timezones. Would definitely recommend.
Thank you so much for your 5 star rating! We really appreciate your kind words, especially about our helpful customer service and our developer Cuong Nguyen Quoc. We appreciate a lot for your feedback and will try our best to make sure our customers are satisfied. Thank you for your support!
Tried to partner with this app because it looked ideal and had good reviews. Being in Australia, we were directed to an office in Vietnam. Had a rushed demo and then we sent an email with one single question. A "ticket" was sent to us but had no content. Followed up a few times seeking an answer or more info. No replies to the emails. Eventually sent one saying will you assist, or should I give up? No response. Very disappointed.
Me han ayudado Jennie y al técnico Duc Nguyen Van, me han solucionado un problema en menos de 24 horas y todo muy bien. Me han modificado la plantilla para que los clientes mayoristas puedan ver los precios personalizados en la página de la tienda. Ya se estaban quejando porque no veian los precios reducidos. Asique en menos de 24 horas el tecnico Duc y Jennie me han ayudado. Me toca traducirlo al ingles pero de todas formas nos entendemos con el traductor de google.
Actualización: no me resuelven los problemas, además tardan más de 24 horas en contestar, en españa resuelven las cosas a las 9 de la mañana y luego desaparecen 24 horas
Jennie and the technician Duc Nguyen Van have helped me, they have solved a problem in less than 24 hours and everything is fine. I have modified the template so that wholesale customers can see custom prices on the store page. They were already complaining because they did not see the reduced prices. So in less than 24 hours the technician Duc and Jennie have helped me. I have to translate it into English but we still don't understand with the google translator.
Update: they do not solve my problems, they also take more than 24 hours to answer, in Spain they solve things at 9 in the morning and then they disappear for 24 hours
Actualización: han solucionado todo hasta el limite de lo que ellos puede, intentan ayudarte en lo máximo posible,todo funcionó rápido al dejarle una reseña negativa, pero era necesario para poder mejorar nuestra web
A great thanks from Jennie and the team for the update.
If you might have any other concerns, don’t forget to reach the team at sales@bsscommerce.com and we will be right there.
Take care!